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Client Support Technician Jobs (NOW HIRING)

Dresner Group

Client Support Technician 2

Columbia, MD · On-site

$21.25 - $29.25/hr

If so, we're looking for a Full-Time Client Support Technician 2 to join our growing team. You will primarily work from our [awesome] Columbia, MD office, while occasionally going onsite to our ...

Dresner Group

Client Support Technician 2

Columbia, MD

$21.25 - $29.25/hr

If so, we're looking for a Full-Time Client Support Technician 2 to join our growing team. You will primarily work from our [awesome] Columbia, MD office, while occasionally going onsite to our ...

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How much do client support technician jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for client support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support Technician, and why are they important?

To thrive as a Client Support Technician, you need a strong understanding of troubleshooting computer hardware and software issues, along with a relevant associate degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems such as Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting clients and de-escalating technical frustrations. These skills and qualifications are vital to ensure timely resolution of user issues, high client satisfaction, and smooth IT operations.

How does a Client Support Technician typically collaborate with other departments to resolve complex customer issues?

Client Support Technicians often work closely with teams such as IT, engineering, and product management to address technical challenges that go beyond standard troubleshooting. When a customer issue requires deeper investigation, technicians may escalate the problem and coordinate with these departments to ensure a timely and accurate resolution. This cross-functional collaboration not only helps resolve customer concerns efficiently but also provides valuable learning opportunities for technicians to deepen their technical knowledge and communication skills.

What does a Client Support Technician do?

A Client Support Technician is responsible for assisting clients with technical issues related to products or services offered by a company. They troubleshoot hardware and software problems, provide step-by-step solutions, and ensure that clients' systems are running smoothly. Additionally, they may install and configure new technologies, document issues and resolutions, and escalate complex problems to higher-level support teams. Their main goal is to ensure customer satisfaction by resolving technical issues efficiently and professionally.

What is the difference between Client Support Technician vs Help Desk Technician?

AspectClient Support TechnicianHelp Desk Technician
Required CredentialsCompTIA A+, relevant certificationsCompTIA A+, ITIL, relevant certifications
Work EnvironmentCustomer sites, remote support, technical troubleshootingHelp desk, call centers, remote support
Employer & Industry UsageIT service providers, tech companies, client-facing rolesIT departments, service providers, internal support
Common Search & Comparison IntentYesYes

The main difference between a Client Support Technician and a Help Desk Technician lies in their work environment and scope. Client Support Technicians often work directly with clients, providing on-site or remote support for specific issues, while Help Desk Technicians typically handle internal or remote support via call centers. Both roles require similar certifications and are essential in IT support services, but their daily tasks and interaction levels differ.

More about Client Support Technician jobs
What states have the most Client Support Technician jobs? States with the most job openings for Client Support Technician jobs include:
What job categories do people searching Client Support Technician jobs look for? The top searched job categories for Client Support Technician jobs are:
Client Support Technician jobs near you
Infographic showing various Client Support Technician job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.
Client Support Technician

Client Support Technician

Yale New Haven Health

Bridgeport, CT • On-site

Other

Posted 6 days ago

Yale New Haven Health rating

7.3

Company rating: 7.3 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

289th of 864 rated healthcare providers

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Executes the installation, repair & maintenance of microcomputers and peripheral equipment including configuring and deploying mobile devices. Knowledgeable of predominate operating systems including Windows 7, Windows 10, and above including Mac OS, Internet Explorer and Office Suite applications. Diagnoses and thoroughly resolves problems by distinguishing between local hardware, application and network problems. Coordinates the expeditious repair or replacement of defective equipment to ensure computer hardware and associated peripherals are functioning as designed. Vigilant for security threats, non-compliant actives and system anomalies.
EEO/AA/Disability/Veteran


Responsibilities

1. Device Deployment

1.1. Deploys new PCs in accordance with YNHHS policies and procedures
1.2. Ensures new device meets the requirements of the customer
1.3. Migrates applicable settings and configuration from replaced device
1.4. Assures all asset documentation in ServieNow, and supporting systems is accurately updated
1.5. Actively communicates with customer and seeks final approval prior to closing ticket

2. Device Repair

2.1. Methodically and efficiently troubleshoots reported problems
2.2. Actively collaborates with customer on problem investigation and resolution
2.3. Effectively utilizes troubleshooting tools and test equipment to identify issues.
2.4. Immediately removes from service any device that poses a risk to the security or integrity of the network
2.5. Thoroughly and accurately documents problem and resolution within the Remedy Help Desk System
2.6. Communicated resolution to customer and receives confirmation of resolution

3. Device Maintenance

3.1. Inspects equipment, associated peripherals and wiring for signs of pre-failure indicators
3.2. Conducts preventative maintenance on device as prescribe by YNHHS SOP and vendor documentation
3.3. Reports and documents devices that must be considered for replacement or removed from service
3.4. Immediately removes devices from service that poses safety risk

4. Customer Service

4.1. Continually demonstrates professionalism and respect for the customer and team members.
4.2. Demonstrates exceptional communication skills and self control during difficult situations
4.3. Takes ownership of issues seeing them through to resolution and closure


Qualifications

EDUCATION

High school graduate with CompTia A+ technical certification preferred. (Must be obtained within 6 months of hire)

EXPERIENCE

One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams. Customer Service Experience a must.

LICENSURE

Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire)

SPECIAL SKILLS

Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution

PHYSICAL DEMAND

Availability to cover Nights, Weekends and Holidays as needed. Travel to multiple YNHHS facilities is necessary.


YNHHS Requisition ID
170509Qualifications:

EDUCATION

High school graduate with CompTia A+ technical certification preferred. (Must be obtained within 6 months of hire)

EXPERIENCE

One to three years experience supporting Intel microprocessor based desktop computers and peripherals in a Microsoft Active Directory environment; or six months experience working at Yale New Haven Health System in a desktop support role. Hands on experience with Apple/Mac and PC, laptops, netbooks, iPhones, iPads, and printers preferred. Knowledgeable of Citrix based applications and client/ server relationships preferred. Proficiency in current Microsoft Windows operating systems (Windows 7 and above) and Microsoft Office 2016 and above, including Word, Excel, Outlook and Teams. Customer Service Experience a must.

LICENSURE

Comp Tia A+ technical certification preferred. (Must be obtained within 6 months of hire)

SPECIAL SKILLS

Exceptional customer service as demonstrated by written, verbal, listening, & interpersonal skills. Must demonstrate the ability to act/communicate in a professional and courteous manner to patients, staff, peers, visitors, and vendors. Working knowledge of network protocols, desktops hardware configurations and peripherals. Ability to multitask and prioritize tasks and responsibilities accordingly. Must have a through working knowledge of remote access tools. Must be able to install commercial and specialized software applications while strictly following internal policies, procedures and best practices. Ability to interact well with multiple groups both internal and external to our organization becoming the single point of contact for problem resolution

PHYSICAL DEMAND

Availability to cover Nights, Weekends and Holidays as needed. Travel to multiple YNHHS facilities is necessary.

Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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