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Contract Customer Support Specialist Jobs (NOW HIRING)

Addison Group

Customer Support Specialist

Northbrook, IL · Remote

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL ... Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5:00 PM;

New

Addison Group

Customer Support Specialist

Northbrook, IL · On-site

$18 - $22/hr

Customer Support Specialist Industry: Manufacturing Location (city, state): Northbrook, IL ... Contract, 4+ months, open-ended Pay: $18-$22/hour Work Schedule: Monday-Friday, 8:30 AM-5:00 PM;

New

Epitec

Customer Support Specialist

California City, CA · On-site

$19.30 - $20.22/hr

Contract * Job #105694 Customer Support Specialist 2 Location: Remote (Preference for candidates in Northern California-MUST SUPPORT PACIFIC TIME ZONE ) Schedule: 9:00 AM - 6:00 PM PST Pay Rate: $19 ...

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first ...

Eastern Bank

Customer Support Specialist

Wakefield, MA

$21/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Rio Bank

Customer Support Specialist

Mcallen, TX

$17 - $23/hr

Customer Support Specialist Location: Headquarters - McAllen Department: Customer Support / Contact Center Status: Full-Time, Non-Exempt Grow With Us At Rio Bank, every customer interaction matters.

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Brunel

Customer Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Customer Support Specialist Lenexa, KS Introduction The Customer Support Specialist strengthens customer relationships by working directly with farmers and dealers to resolve issues, support product ...

GovEase

Customer Support Specialist

Madison, MS · On-site

$35K - $45K/yr

We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist is the main point of contact for our customer base through the various channels of sales. This will include, but is not limited to, our Distribution Partners ...

LENSAR, Inc.

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

POSITION SUMMARY The Customer Support Specialist is responsible for providing support and communication for internal and external customers. Key responsibilities will include call handling and ...

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All JobsContract Customer Support Specialist Jobs

Contract Customer Support Specialist information

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How much do contract customer support specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for contract customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Contract Customer Support Specialist vs Customer Service Representative?

AspectContract Customer Support SpecialistCustomer Service Representative
CredentialsTypically requires relevant experience, sometimes certifications in customer support or communicationOften requires high school diploma or equivalent; certifications are optional
Work EnvironmentUsually temporary or project-based, remote or on-siteFull-time or part-time, primarily on-site or call centers
Employer & Industry UsageUsed by companies hiring short-term support staff, often in tech or retailCommon across various industries for ongoing customer support roles

The main difference is that Contract Customer Support Specialists are hired for temporary, project-based roles often requiring specific experience, while Customer Service Representatives typically hold ongoing, full-time positions with broader responsibilities. Both roles focus on assisting customers, but the contract nature and work setup distinguish them.

What are the key skills and qualifications needed to thrive as a contract customer support specialist, and why are they important?

To thrive as a Contract Customer Support Specialist, you need strong customer service skills, problem-solving abilities, and a background in communication or related fields. Familiarity with CRM software, ticketing systems, and sometimes knowledge of specific industry platforms or certifications like HDI or ITIL can be beneficial. Outstanding interpersonal skills, patience, and adaptability help you build rapport with clients and manage challenging interactions. These skills ensure customer issues are resolved efficiently, leading to higher satisfaction and retention in a contract-based environment.

What is a contract customer support specialist?

A Contract Customer Support Specialist is a customer service professional hired on a contract basis, rather than as a full-time permanent employee. Their primary role is to assist customers with inquiries, troubleshoot issues, and provide product or service information, often via phone, email, or chat. Contract specialists may work for a set period or on specific projects, providing flexibility for both the employer and the employee. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

How does a contract customer support specialist typically collaborate with other departments to resolve customer issues?

As a Contract Customer Support Specialist, you will often work closely with teams such as product development, technical support, and sales to resolve customer inquiries efficiently. While your primary responsibilities focus on addressing customer concerns, you may need to escalate complex issues to specialized teams or coordinate with account managers for client-specific needs. Effective communication and documentation are key, as you'll relay important feedback between customers and internal stakeholders. Collaboration is typically managed through ticketing systems, regular meetings, and shared knowledge bases to ensure seamless support.

What cities are hiring for Contract Customer Support Specialist jobs?

Cities with the most Contract Customer Support Specialist job openings:

What are the most commonly searched types of Customer Support Specialist jobs?

The most popular types of Customer Support Specialist jobs are:

What states have the most Contract Customer Support Specialist jobs?

States with the most job openings for Contract Customer Support Specialist jobs include:

Contract Customer Support Specialist jobs near you

Customer Support Specialist

Addison Group

Northbrook, IL • Remote

$18 - $22/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

Job description

Job Title: Customer Support Specialist

Industry: Manufacturing

Location (city, state): Northbrook, IL

Assignment Type: Contract, 4+ months, open-ended

Pay: $18–$22/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM; Hybrid — in office Tuesday–Thursday and remote Monday and Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.

Job Description:

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skills.

Key Responsibilities:

  • Respond to customer questions and order-related requests.
  • Process orders received through email, EDI, fax, and other channels.
  • Review orders for accuracy, including pricing, quantities, and delivery dates.
  • Resolve order, shipping, and delivery issues.
  • Provide customers with updates on pricing, order status, shipping dates, and delays.
  • Coordinate with sales, credit, production, and transportation teams.
  • Track customer requests and follow up on outstanding issues.
  • Troubleshoot system and order-related problems and escalate when needed.
  • Provide support and guidance to team members as needed.

Qualifications:

  • 1+ year of corporate customer service experience.
  • Experience using an ERP system; SAP experience is a plus.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple customer accounts and priorities.
  • Bachelor’s degree preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.