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Contract Customer Support Specialist Jobs (NOW HIRING)

ExtendMyTeam

Customer Support Specialist (Contract)

Austin, TX · On-site

$17.75 - $24/hr

We're seeking a customer focused Customer Support Specialist to join a fast-growing technology company. In this role, you will help customers navigate complex questions, resolve issues, and deliver a ...

Alphabe Insight

Customer Support Specialist

Fort Worth, TX · On-site

$17.25 - $23.25/hr

Customer Support Specialist We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our valued ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Border Bank

Customer Support Specialist

Fargo, ND · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Uhlig LLC

Customer Support Specialist

Overland Park, KS · On-site

$17.75 - $24/hr

Our Customer Support Specialists maintain and expand relationships with clients across the country, providing them with ongoing support for our web-based products. Customer Support Specialists ...

Border Bank

Customer Support Specialist

Fargo, ND · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive ...

Nova Biomedical

Customer Support Specialist

Waltham, MA · Hybrid

$19.50 - $26.50/hr

The Customer Support Specialist will also resolve or escalate incoming customer-reported issues involving NovaNet and document all customer interactions and resolutions in the appropriate system.

GovEase

Customer Support Specialist

Madison, MS · On-site

$35K - $45K/yr

We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow ...

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Contract Customer Support Specialist information

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How much do contract customer support specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for contract customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a contract customer support specialist?

A Contract Customer Support Specialist is a customer service professional hired on a contract basis, rather than as a full-time permanent employee. Their primary role is to assist customers with inquiries, troubleshoot issues, and provide product or service information, often via phone, email, or chat. Contract specialists may work for a set period or on specific projects, providing flexibility for both the employer and the employee. This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset.

How does a contract customer support specialist typically collaborate with other departments to resolve customer issues?

As a Contract Customer Support Specialist, you will often work closely with teams such as product development, technical support, and sales to resolve customer inquiries efficiently. While your primary responsibilities focus on addressing customer concerns, you may need to escalate complex issues to specialized teams or coordinate with account managers for client-specific needs. Effective communication and documentation are key, as you'll relay important feedback between customers and internal stakeholders. Collaboration is typically managed through ticketing systems, regular meetings, and shared knowledge bases to ensure seamless support.

What are the key skills and qualifications needed to thrive as a contract customer support specialist, and why are they important?

To thrive as a Contract Customer Support Specialist, you need strong customer service skills, problem-solving abilities, and a background in communication or related fields. Familiarity with CRM software, ticketing systems, and sometimes knowledge of specific industry platforms or certifications like HDI or ITIL can be beneficial. Outstanding interpersonal skills, patience, and adaptability help you build rapport with clients and manage challenging interactions. These skills ensure customer issues are resolved efficiently, leading to higher satisfaction and retention in a contract-based environment.

What is the difference between Contract Customer Support Specialist vs Customer Service Representative?

AspectContract Customer Support SpecialistCustomer Service Representative
CredentialsTypically requires relevant experience, sometimes certifications in customer support or communicationOften requires high school diploma or equivalent; certifications are optional
Work EnvironmentUsually temporary or project-based, remote or on-siteFull-time or part-time, primarily on-site or call centers
Employer & Industry UsageUsed by companies hiring short-term support staff, often in tech or retailCommon across various industries for ongoing customer support roles

The main difference is that Contract Customer Support Specialists are hired for temporary, project-based roles often requiring specific experience, while Customer Service Representatives typically hold ongoing, full-time positions with broader responsibilities. Both roles focus on assisting customers, but the contract nature and work setup distinguish them.

What cities are hiring for Contract Customer Support Specialist jobs?

Cities with the most Contract Customer Support Specialist job openings:

What are the most commonly searched types of Customer Support Specialist jobs?

The most popular types of Customer Support Specialist jobs are:

What states have the most Contract Customer Support Specialist jobs?

States with the most job openings for Contract Customer Support Specialist jobs include:

Contract Customer Support Specialist jobs near you

Customer Support Specialist

Addison Group

Northbrook, IL • On-site

$18 - $22/hr

Other

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Job Title: Customer Support Specialist

Industry: Manufacturing

Location (city, state): Northbrook, IL

Assignment Type: Contract, 4+ months, open-ended

Pay: $18–$22/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM; Hybrid — in office Tuesday–Thursday and remote Monday and Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).



About The Company

:Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently


.
Job Descriptio

n:The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skill


s.
Key Responsibiliti

  • es:Respond to customer questions and order-related reques
  • ts.Process orders received through email, EDI, fax, and other channe
  • ls.Review orders for accuracy, including pricing, quantities, and delivery dat
  • es.Resolve order, shipping, and delivery issu
  • es.Provide customers with updates on pricing, order status, shipping dates, and dela
  • ys.Coordinate with sales, credit, production, and transportation tea
  • ms.Track customer requests and follow up on outstanding issu
  • es.Troubleshoot system and order-related problems and escalate when need
  • ed.Provide support and guidance to team members as need

ed.Qualificatio

  • ns:1+ year of corporate customer service experien
  • ce.Experience using an ERP system; SAP experience is a pl
  • us.Strong communication and problem-solving skil
  • ls.Ability to manage multiple customer accounts and prioriti
  • es.Bachelor’s degree preferr


ed.

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