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Remote Customer Support Specialist Jobs in Decatur, GA

Informed K12

Customer Support Specialist

Alpharetta, GA · On-site +1

$27 - $34/hr

About the Role We're looking for a Customer Support Specialist to deliver exceptional service and ... Ability to work independently in a remote environment. * High school diploma or equivalent required.

Informed K12

Customer Support Specialist

Alpharetta, GA · Remote

$27 - $34/hr

About the Role We're looking for a Customer Support Specialist to deliver exceptional service and ... Ability to work independently in a remote environment. * High school diploma or equivalent required.

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

JLL

Product Support Specialist (REMOTE)

Atlanta, GA · Remote

Product Support Specialist - LeasingOS Portfolio Management About the role LeasingOS is a fast ... Remote -Atlanta, GA, Austin, TX, El Paso, TX, Houston, TX, Knoxville, TN, Memphis, TN, Nashville ...

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Remote Customer Support Specialist information

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How much do remote customer support specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer support specialist in Decatur, GA is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Specialist, and why are they important?

To thrive as a Remote Customer Support Specialist, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems like Zendesk or Salesforce is usually required. Strong empathy, patience, and self-motivation are critical soft skills that help in effectively managing customer concerns remotely. These skills and qualities are essential for delivering timely, accurate, and positive customer experiences from a remote environment.

What is a Remote Customer Support Specialist?

A Remote Customer Support Specialist is a professional who assists customers with inquiries, issues, or technical problems related to a company's products or services, all while working from a remote location. They use communication channels such as phone, email, chat, or social media to provide timely and effective support. This role requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Remote Customer Support Specialists often work for companies in various industries, helping maintain customer satisfaction and loyalty. They may also document customer interactions and escalate complex issues to higher-level support teams.

What is the difference between Remote Customer Support Specialist vs Remote Technical Support Specialist?

AspectRemote Customer Support SpecialistRemote Technical Support Specialist
Required CredentialsCustomer service skills, basic computer knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentCall centers, online chat, email supportHelp desks, remote troubleshooting platforms
Employer & Industry UsageRetail, telecom, e-commerceIT, software, hardware companies
Common Search & Comparison IntentCustomer service roles, support jobsTechnical support roles, IT support jobs

Remote Customer Support Specialists focus on assisting customers with general inquiries, product issues, and account management, often requiring strong communication skills. Remote Technical Support Specialists handle technical troubleshooting, requiring technical knowledge and certifications. While both roles involve remote work and customer interaction, technical support is more specialized in resolving technical problems.

How does a Remote Customer Support Specialist typically collaborate with team members and supervisors while working from home?

Remote Customer Support Specialists often collaborate with their team through digital communication tools such as chat platforms, email, and video calls. Regular team meetings and one-on-one check-ins with supervisors are standard to discuss updates, share feedback, and align on customer issues. Specialists may also participate in virtual training sessions and knowledge-sharing forums to stay updated on product changes and best practices. This collaborative approach helps ensure consistent service quality and provides ample opportunity for peer support and professional development.
What are the most commonly searched types of Customer Support Specialist jobs in Decatur, GA? The most popular types of Customer Support Specialist jobs in Decatur, GA are:
What are popular job titles related to Remote Customer Support Specialist jobs in Decatur, GA? For Remote Customer Support Specialist jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Specialist jobs in Decatur, GA look for? The top searched job categories for Remote Customer Support Specialist jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Support Specialist jobs? Cities near Decatur, GA with the most Remote Customer Support Specialist job openings:
Remote Customer Support Specialist jobs near you
Customer Support Specialist

Customer Support Specialist

Informed K12

Alpharetta, GA • On-site, Remote

$27 - $34/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

About the Role
We're looking for a Customer Support Specialist to deliver exceptional service and support to our customers. In this role, you'll respond to customer inquiries, resolve issues efficiently, and help create a positive customer experience while working in a collaborative remote environment.
Responsibilities
  • Respond to customer inquiries via email, chat, and phone.
  • Resolve customer issues accurately and professionally.
  • Document customer interactions and maintain accurate records.
  • Collaborate with internal teams to resolve complex cases.
  • Follow established processes while meeting quality and response time goals.
  • Identify opportunities to improve the customer experience.
Qualifications
  • 1+ year of customer service or customer support experience preferred.
  • Excellent written and verbal communication skills.
  • Strong problem solving and organizational abilities.
  • Comfortable using computers and web based applications.
  • Ability to work independently in a remote environment.
  • High school diploma or equivalent required.
Benefits
  • Competitive pay
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off and Paid Holidays
  • Paid Training and Professional Development
  • Career Growth Opportunities
  • Employee Assistance Program

If you're passionate about delivering outstanding customer experiences and want to grow your career with a supportive team, we'd love to hear from you. Apply today.

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