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Remote Customer Support Engineer Jobs in Decatur, GA

Tractian

Technical Support Engineer

Atlanta, GA · Remote

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

What you'll do As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide ... remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

As a Senior Technical Support Engineer, you will be the operational backbone of our support ... remote access to macOS environments for enterprise customers. * Mac focused IaaS: Enterprise-grade ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site +1

$44K - $74K/yr

We strive to provide the best customer experience in the industry and have succeeded with a single ... As a Technical Support Engineer, you will be the technical problem-solving expert for our customers ...

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

... remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ... CRM systems, etc.). Preferred Skills: · Experience with cloud computing platforms (e.g., AWS ...

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

We are seeking motivated, detail-oriented individuals to join our growing remote team. In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the ...

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Showing results 1-20

All JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Decatur, GA

Remote Customer Support Engineer information

See Decatur, GA salary details

$38.1K

$76.7K

$105.9K

How much do remote customer support engineer jobs pay per year?

As of Jul 4, 2026, the average yearly pay for remote customer support engineer in Decatur, GA is $76,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $87,900.00 per year, depending on experience, location, and employer.

How does a Remote Customer Support Engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a Remote Customer Support Engineer, and why are they important?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a Remote Customer Support Engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Decatur, GA? For Remote Customer Support Engineer jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Decatur, GA look for? The top searched job categories for Remote Customer Support Engineer jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Customer Support Engineer jobs? Cities near Decatur, GA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Decatur, GA as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,709 per year, or $36.9 per hour.

Support engineer-gen AI on w2 remote

Sidram Technologies

Atlanta, GA • Remote

Contractor

Posted 12 days ago

Job description

Role: Support Engineer – GenAI Agents & MCP Servers

Contract

Location: Remote

Job Description:
 

Key Responsibilities

  • Develop, maintain, and support AI agents for enterprise automation and workflow orchestration.
  • Build, configure, and troubleshoot MCP servers and custom tools for LLM-based applications.
  • Integrate agents with enterprise systems using REST APIs, webhooks, and backend services.
  • Monitor system performance, logs, and tool interactions to ensure high availability.

 

Required Skills

  • Strong experience in Python for tool and agent development.
  • Hands-on knowledge of MCP framework, tool schema design, and server creation.
  • Understanding of LLM agent frameworks (LangChain, Semantic Kernel, LlamaIndex).
  • Experience with API integration, JSON schemas, and backend services.
  • Familiarity with Docker, basic DevOps, and deployment processes.
  • Good troubleshooting skills and ability to work directly with customers onsite.
  • Strong communication and problem-solving skills.