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Remote Customer Support Engineer Jobs in Athens, GA

Remote Customer Service Specialist

Athens, GA · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Remote Customer Service Agent

Athens, GA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to ...

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Utility Sales Support

Flowery Branch, GA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

Utility Sales Support

Athens, GA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... engineering, business or related field preferred * Minimum 3 years of technical customer support ...

Remote Spanish Bilingual Customer Service

Athens, GA · Remote

$15 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... Remote Flexibility: Work from the comfort of your home with a schedule that fits your lifestyle.

Work as a team member in order to provide local support for our customers' IT needs * Work with ... IT engineers * Any other duties that are expected of you to continue to provide the utmost in ...

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for ... This is a remote position. Candidates can be located anywhere in the US. This role is contributing ...

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

Remote micro1 is engaging Computational Biology & Cheminformatics Experts to contribute their ... a customer's computational drug discovery project. In this role, you'll apply your expertise to ...

Remote-Contract Duration: 1 year + Extension Location: Athens, GA 30606 Job Summary ... Seeking an experienced Power BI Publisher to support the migration of approximately 400 IBM Cognos ...

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Remote Customer Support Engineer information

See Athens, GA salary details

$37.7K

$75.9K

$104.8K

How much do remote customer support engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote customer support engineer in Athens, GA is $75,865.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $86,900.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Athens, GA?

For Remote Customer Support Engineer jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Athens, GA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Athens, GA are:

What cities near Athens, GA are hiring for Remote Customer Support Engineer jobs?

Cities near Athens, GA with the most Remote Customer Support Engineer job openings:

Infographic showing various Remote Customer Support Engineer job openings in Athens, GA as of June 2026, with employment types broken down into 83% Full Time, 11% Part Time, 4% Temporary, and 2% Contract. Highlights an 52% Physical, 2% Hybrid, and 46% Remote job distribution, with an average salary of $75,865 per year, or $36.5 per hour.

Remote Customer Service Specialist

ForgeFit

Athens, GA • On-site, Remote

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.