Remote Customer Support Engineer Jobs in Athens, GA

Your role and responsibilities

In this role, you will focus on the Commercial Construction market segment in the United States. The successful candidate will be responsible for developing complex proposals by analyzing RFP documents and implementing strategic plans to create Clean, Competitive, Compliant, and Compelling proposals. This role involves configuring products and collaborating with other proposal resources as needed. The goal is to produce clean, executable orders that balance market competitiveness, company profitability, and customer needs. A deep understanding of the various products and markets served by the ABB Electrification business is essential for this position.

This is a remote position. #Li-Remote

This role is contributing to the Electrification Smart Buildings Division in the U.S.

You will be mainly accountable for:

• Create clean, competitive, compliant, and compelling proposals for projects in the Commercial Contractor segment. Ensure alignment with ABB processes and focus on high-probability, high-profitability opportunities.

• Partner closely with factory proposal teams, application engineers, product managers, and Sales Managers/Reps to guide proposal strategy and maintain clear, concise communication across Electrification Products U.S.

• Organize and participate in Project Strategy and Risk Meetings to align on key priorities and ensure project success. Take initiative to surface challenges early and collaborate across teams to find solutions. Approach each opportunity with commercial intensity-advocating for customer needs while balancing strategic business objectives.

• Seek out training, resources, and mentorship to support ongoing development. Collaborate with project management to ensure that awarded projects are executable and profitable from the start.
  

Qualifications for the role:

• Bachelor's degree from an accredited university or college, preferably in Engineering or a related field strongly preferred.

• Strong technical expertise in electrical distribution systems, including ABB's product portfolio, industry design standards, and configuration tools (e.g., ABB Empower).

• At least 5 years of experience in the electrical distribution or a related industry focused on sales and project quotations.

• Excellent communication skills-both written and verbal-with the ability to build relationships and lead cross-functional collaboration.

• Proficiency in digital tools for remote work and organization, such as Microsoft Outlook, Salesforce.com, Microsoft Teams, and similar platforms.

• Must have current authorization to work in the United States for ABB; visa sponsorship is not available for this role.
  

More about us:

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D - 100% employee paid up to maximums

• Short Term Disability - up to 26 weeks - Company paid

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave - up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

• ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

MyBenefitsABB.com