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Freshdesk Remote Jobs in Decatur, GA (NOW HIRING)

Rockstar

Provider Support Specialist

Atlanta, GA · Remote

Our lean structure and remote team mean we can move fast while still delivering top-notch ... Software Fluency: * CRM: Experience with Freshdesk, Salesforce, or ClientSuccess. * Ecosystem:

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Freshdesk Remote information

What are the key skills and qualifications needed to thrive as a Freshdesk Remote Support Agent, and why are they important?

To thrive as a Freshdesk Remote Support Agent, you need strong problem-solving abilities, customer service skills, and a solid understanding of help desk operations, typically backed by experience in tech support or customer service roles. Familiarity with Freshdesk ticketing software, CRM systems, and basic troubleshooting tools is essential. Excellent communication, patience, and the ability to work independently set top performers apart. These skills ensure timely and effective customer resolutions, leading to higher satisfaction and efficient remote support operations.

What is the difference between Freshdesk Remote vs Freshdesk Support Agent?

AspectFreshdesk RemoteFreshdesk Support Agent
CredentialsCustomer support experience, basic technical skillsCustomer support experience, technical troubleshooting skills
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageCustomer service, tech support rolesCustomer support, technical support roles
Common Search IntentRemote customer support jobs using FreshdeskSupport agent roles using Freshdesk platform

Freshdesk Remote refers to a remote position working with the Freshdesk platform, often focusing on customer service tasks. Freshdesk Support Agent is a role that involves providing support via Freshdesk, which can be remote or on-site. Both roles require customer support skills, but the Support Agent may need more technical troubleshooting knowledge. The main difference lies in the job scope and environment, with Freshdesk Remote emphasizing remote work flexibility.

What are Freshdesk remote jobs?

Freshdesk remote jobs are positions offered by Freshdesk (part of Freshworks), or roles that involve using the Freshdesk customer support platform, which can be performed entirely from a remote location. These jobs typically include customer support representatives, technical support specialists, and implementation consultants who use Freshdesk’s cloud-based software to assist customers, resolve issues, and manage support tickets. Remote employees use internet-connected devices to access Freshdesk tools and communicate with customers and colleagues online. This setup allows for flexible work environments and the ability to work from home or anywhere with a reliable internet connection.

How does a Freshdesk Remote role typically collaborate with other team members to resolve customer issues?

In a Freshdesk Remote position, you will often collaborate closely with cross-functional teams such as product development, engineering, and sales to resolve complex customer issues. Communication is primarily handled through digital channels like email, chat, and video calls. Sharing detailed case notes and updates in the Freshdesk system ensures everyone stays informed and can contribute to finding solutions. Regular virtual meetings and collaboration tools help remote teams stay aligned and maintain high-quality customer support.
What are popular job titles related to Freshdesk Remote jobs in Decatur, GA? For Freshdesk Remote jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Freshdesk Remote jobs in Decatur, GA look for? The top searched job categories for Freshdesk Remote jobs in Decatur, GA are:
Freshdesk Remote jobs near you
AI Solutions Account Executive

AI Solutions Account Executive

Retention Express

Atlanta, GA • On-site, Remote

$60K - $75K/yr

Full-time

Retirement, PTO

Posted 23 days ago

Job description

About Retention Express
AI Solutions Account Executive
About Retention Express
Founded in 2021, Retention Express is a fast-growing, Atlanta-based AI-powered support BPO company helping membership and subscription businesses reduce churn, improve customer experience, and drive revenue.
We combine AI Voice Agents, AI Chat, and Live Customer Support to deliver a modern, scalable support model. Our clients span the express car wash industry and beyond, and we are at the forefront of transforming how businesses handle high-volume customer interactions.
Our approach is simple:
Automate the Easy. Escalate the Hard. Deliver Results.
'/'
Location: Remote (U.S.-based) - Preferred: Atlanta or major metro (Dallas, Phoenix, Nashville, Charlotte, Salt Lake City)
Compensation: $60,000-$75,000 base + uncapped commission
On-Target Earnings (OTE): $120,000-$140,000+
Type: Full-Time
About the role
  • This is not a traditional sales role.

We are hiring a Founding AI Solutions Account Executive who can drive revenue, own customer outcomes, and help shape how AI is deployed in real-world customer operations.
You will be responsible for selling AI Voice, AI Chat, and Live Agent support solutions, while also staying close to the customer to ensure success, adoption, and long-term value.
This role is ideal for someone who:
  • Has a "get it done" mentality
  • Is comfortable operating in a fast-moving, evolving environment
  • Can sell, problem-solve, and execute
  • Wants to be part of building something-not just maintaining it

What you'll do
Operational Duties/Responsibilities...
  • Revenue Generation & Sales Execution
  • Own the full sales cycle: outbound prospecting, discovery, demo, proposal, and close
  • Sell Retention Express solutions including:
    • AI Voice Agents (inbound & outbound)
    • AI Chat / automation
    • Live agent support (BPO)
    • Reputation Management
  • Identify customer pain points and position solutions tied to ROI, cost savings, and revenue impact
  • Build and manage a strong pipeline of qualified opportunities within our niche and across verticals.

Solutioning & Customer Engagement
  • Translate real-world operational challenges into AI + human solutions
  • Collaborate with internal teams to design tailored customer playbooks
  • Clearly communicate technical and operational value to both business and non-technical stakeholders

Post-Sale Ownership & Expansion
  • Stay engaged post-sale to ensure:
    • Successful onboarding
    • Adoption of AI solutions
    • Growth in usage (calls, automation, campaigns)
    • QA conversations to ensure the brand tone and messaging is relayed precisely
  • Identify upsell and expansion opportunities across accounts
  • Act as a trusted advisor to customers on improving customer experience and retention

Build & Improve the Sales Motion
  • Contribute to refining messaging, pricing, and go-to-market strategy
  • Provide feedback from the field to improve product, positioning, and onboarding
  • Help build scalable sales playbooks as we grow

Qualifications
We're Excited About You Because You...
  • 2-5 years of experience in:
    • SaaS sales, Telecom, CCaaS, or BPO environments
  • Proven ability to:
    • Build and manage a sales pipeline
    • Close deals
    • Hit or exceed sales targets
  • Strong understanding of:
    • Subscription-based business models
    • Customer experience or contact center operations
    • Data and technical solutions
  • Ability to quickly learn and sell technical solutions (AI, automation, CX tools)
  • Excellent communication and presentation skills
  • Experience selling:
    • AI solutions, automation tools, SaaS, enterprise software, or call center technology
  • Familiarity with:
    • Zendesk, Freshdesk, CRMs, or omni-channel customer support platforms
  • Exposure to:
    • SMB to Mid Market or growth stage customers
    • Experience in startup, scale-up, or early growth environments with lean corporate structures

What we can offer you
  • Retention Express offers a competitive salary based on proficiency in the required skills and/or years of experience.

• Flex time and PTO
• Remote work
• Some travel regionally and nationally
• Free monthly car wash membership
• 401k matching included

Apply