Atlanta, GA · On-site +1
May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...
Atlanta, GA · On-site +1
May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...
Atlanta, GA · On-site +1
May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...
Atlanta, GA · On-site +1
May answer non-technical questions regarding company products. Maintains log of incoming "hotline ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...
Atlanta, GA · On-site +1
$55K - $70K/yr
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...
Atlanta, GA · On-site +1
$55K - $70K/yr
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...
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We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...
The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...
Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role OverviewWe are looking for a mid-level Technical Support Engineer to serve as a shared ...
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Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role OverviewWe are looking for a mid-level Technical Support Engineer to serve as a shared ...
Alpharetta, GA · Remote
$65K - $85K/yr
Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role Overview We are looking for a mid-level Technical Support Engineer to serve as a shared ...
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Alpharetta, GA · Remote
$65K - $85K/yr
Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role Overview We are looking for a mid-level Technical Support Engineer to serve as a shared ...
Atlanta, GA · On-site +1
Responsible for handling technical support trouble tickets. * Monitor their ticket queue and use ... Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Atlanta, GA · On-site +1
Responsible for handling technical support trouble tickets. * Monitor their ticket queue and use ... Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
Alpharetta, GA · Remote
$65K - $85K/yr
Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role Overview We are looking for a mid-level Technical Support Engineer to serve as a shared ...
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Alpharetta, GA · Remote
$65K - $85K/yr
Remote with availability for onsite support, internal testing, customer meetings, vendor ... Role Overview We are looking for a mid-level Technical Support Engineer to serve as a shared ...
Atlanta, GA · On-site +1
$78K - $107K/yr
Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop ... Technical Support, Tier 3 Support, Structural Steel, Steel Fabrication, BIM, Software ...
Atlanta, GA · On-site +1
$78K - $107K/yr
Provide expert-level troubleshooting via phone, email, online forums, and live remote desktop ... Technical Support, Tier 3 Support, Structural Steel, Steel Fabrication, BIM, Software ...
A technology company is hiring for a remote Customer Service Representative to assist TurboTax ... Join a team that values exceptional customer experiences and technical support.
A technology company is hiring for a remote Customer Service Representative to assist TurboTax ... Join a team that values exceptional customer experiences and technical support.
A technology company is hiring for a remote Customer Service Representative to assist TurboTax ... Join a team that values exceptional customer experiences and technical support.
A technology company is hiring for a remote Customer Service Representative to assist TurboTax ... Join a team that values exceptional customer experiences and technical support.
Alpharetta, GA · On-site +1
... technical support and engagement by proactively resolving complex, product-specific questions ... Hybrid/Remote options available Travel Requirement: Up to 30% (with onsite training requiring no ...
Alpharetta, GA · On-site +1
... technical support and engagement by proactively resolving complex, product-specific questions ... Hybrid/Remote options available Travel Requirement: Up to 30% (with onsite training requiring no ...
Atlanta, GA · On-site +1
About the Team: The Escalations and Supportability team is part of the Outreach Support ... This will be a hybrid role (both in-office and remote). Your Daily Adventures Will Include:
Atlanta, GA · On-site +1
About the Team: The Escalations and Supportability team is part of the Outreach Support ... This will be a hybrid role (both in-office and remote). Your Daily Adventures Will Include:
Atlanta, GA · On-site +1
This role requires strong communication, technical skills and functional knowledge of IT best ... Position is fully remote, but will need to be located in the Atlanta GA, or Raleigh, NC area.
Atlanta, GA · On-site +1
This role requires strong communication, technical skills and functional knowledge of IT best ... Position is fully remote, but will need to be located in the Atlanta GA, or Raleigh, NC area.
Atlanta, GA · Remote
Technical MATM Consultant Job Location: Atlanta, GA ( Remote) Job Type: Contract, 6-9 months to ... with support for skills, leadership, and career progression Flexible Work Remote and hybrid work ...
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Atlanta, GA · Remote
Technical MATM Consultant Job Location: Atlanta, GA ( Remote) Job Type: Contract, 6-9 months to ... with support for skills, leadership, and career progression Flexible Work Remote and hybrid work ...
Atlanta, GA · On-site +1
$80K - $90K/yr
Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and ... THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview ...
Atlanta, GA · On-site +1
$80K - $90K/yr
Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and ... THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview ...
Atlanta, GA · On-site +1
$50K - $75K/yr
**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... As part of a growing help desk organization, you'll provide elevated technical support, support ...
Atlanta, GA · On-site +1
$50K - $75K/yr
**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... As part of a growing help desk organization, you'll provide elevated technical support, support ...
Atlanta, GA · Remote
Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and ... THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview ...
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Atlanta, GA · Remote
Partner with Customer Support and Engineering to manage technical issues, enhancement requests, and ... THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview ...
All remote work must be completed in the United States. ** ** Due to the nature of the work ... Providing level-2 and level-3 technical support for Citrix / XenApps server environment.
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All remote work must be completed in the United States. ** ** Due to the nature of the work ... Providing level-2 and level-3 technical support for Citrix / XenApps server environment.
$14.08 - $16.77
14% of jobs
$18.18 is the 25th percentile. Wages below this are outliers.
$16.77 - $19.46
21% of jobs
$19.46 - $22.15
14% of jobs
The median wage is $22.30 / hr.
$22.15 - $24.84
18% of jobs
$26.67 is the 75th percentile. Wages above this are outliers.
$24.84 - $27.52
12% of jobs
$27.52 - $30.21
6% of jobs
$30.21 - $32.90
4% of jobs
$32.90 - $35.59
3% of jobs
$35.59 - $38.28
3% of jobs
$38.28 - $40.97
3% of jobs
$40.97 - $43.65
1% of jobs
$14
$25
$43
| Aspect | Remote Samsung Technical Support | Remote Apple Technical Support |
|---|---|---|
| Required Certifications | Samsung Certified Technician, basic IT skills | Apple Certified Support Professional (ACSP), basic IT skills |
| Work Environment | Remote, customer service, troubleshooting | Remote, customer service, troubleshooting |
| Industry Usage | Electronics, consumer devices | Electronics, consumer devices |
Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.
For Remote Samsung Technical Support jobs in Decatur, GA, the most frequently searched job titles are:
The top searched job categories for Remote Samsung Technical Support jobs in Decatur, GA are:
Cities near Decatur, GA with the most Remote Samsung Technical Support job openings:
Full-time
Medical, Retirement, PTO
Posted 20 days ago
ABOUT THIS POSITION
Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.WHAT YOU'LL DO
* Investigate, diagnose, and resolve highly complex technical issues related to Waystar's product suite, often requiring in-depth analysis of system logs, configurations, and data.
* Act as a subject matter expert for the S4 product, collaborating with engineering, product management, and other support teams to identify root causes and implement lasting solutions.
* Provide comprehensive, timely, and professional support to clients via phone, email, and ticketing systems, adhering to defined service level agreements (SLAs).
* Develop and maintain internal knowledge base articles, troubleshooting guides, and best practices to empower other support tiers and clients.
* Participate in on-call rotations for urgent support issues outside of standard business hours as needed.
* Identify recurring issues and trends, providing valuable feedback to product development teams for continuous improvement.
* Mentor and train junior support staff on product features, troubleshooting methodologies, and advanced problem-solving techniques.
* Assist with testing and validation of new product releases and patches to ensure stability and functionality.
WHAT YOU'LL NEED
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* Minimum of 5 years of experience in a technical product support role, preferably with experience supporting enterprise-level software solutions.
* Demonstrated expertise in supporting complex SaaS applications, with a strong understanding of cloud environments (e.g., AWS, Azure).
* Proven ability to troubleshoot and resolve intricate technical problems, often involving multiple integrated systems.
* Strong analytical and problem-solving skills, with an acute attention to detail.
* Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
* Proficiency with SQL for database querying and data analysis.
* Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools.
* Ability to work independently and as part of a team in a fast-paced, dynamic environment.
* Prior experience with healthcare revenue cycle management (RCM) or financial software is a significant plus.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,optimistic & fun.
Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
