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Remote Samsung Technical Support Jobs in Decatur, GA

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Iterable

Senior Technical Support Specialist

Atlanta, GA · On-site +1

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... The Senior Technical Support Specialist role offers an exciting opportunity for individuals with a ...

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All JobsSamsung Technical Support JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Decatur, GA

Remote Samsung Technical Support information

See Decatur, GA salary details

$14

$25

$43

How much do remote samsung technical support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote samsung technical support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Samsung technical support agents can earn around $15 to $25 per hour, which can total approximately $600 to $1,000 weekly for full-time work. To reach $2,000 weekly, additional skills, certifications, or working extra hours may be necessary, such as handling higher-tier support or working overtime, depending on employer policies and workload demands.

Is it hard to get hired at Samsung?

Getting hired as a Remote Samsung Technical Support representative can be competitive, as the role often requires technical knowledge, customer service skills, and relevant certifications. Candidates with experience in troubleshooting, familiarity with Samsung products, and strong communication skills tend to have better chances of being selected.

What is Samsung technical support job description?

A Samsung technical support job involves assisting customers with troubleshooting and resolving issues related to Samsung products, such as smartphones, appliances, and electronics. The role typically requires strong communication skills, technical knowledge of Samsung devices, and the ability to use diagnostic tools or remote support software. Support agents may work in call centers or remotely, providing guidance through phone, chat, or email interactions.

Does Samsung offer tech support?

Samsung provides technical support services for its products, including smartphones, appliances, and electronics. Customers can access support through online chat, phone, or authorized service centers. For Samsung technical support jobs, roles like Remote Samsung Technical Support involve assisting customers remotely with troubleshooting and product issues using specialized tools and knowledge of Samsung devices.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What are popular job titles related to Remote Samsung Technical Support jobs in Decatur, GA? For Remote Samsung Technical Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Samsung Technical Support jobs in Decatur, GA look for? The top searched job categories for Remote Samsung Technical Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Samsung Technical Support jobs? Cities near Decatur, GA with the most Remote Samsung Technical Support job openings:
Remote Samsung Technical Support jobs near you
Infographic showing various Remote Samsung Technical Support job openings in Decatur, GA as of July 2026, with employment types broken down into 85% Full Time, 10% Part Time, 1% Temporary, and 4% Contract. Highlights an 39% Physical, 2% Hybrid, and 59% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.

Technical Support Engineer

Tractian

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Customer at Tractian
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction. You'll collaborate with the development team to improve our products, deliver remote support via Helpdesk and email, and document actions in HubSpot CRM. Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Responsibilities
  • Diagnose and troubleshoot mechanical issues using vibration spectrum analysis, advanced PdM tools, and customer-provided context.
  • Resolve complex technical problems by delivering accurate and timely engineering solutions.
  • Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
  • Deliver exceptional technical support via Helpdesk, email, and remote sessions, ensuring prompt issue resolution and thorough documentation in HubSpot CRM.
  • Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
  • Foster customer satisfaction by actively listening to client needs and consistently providing outstanding service.

Requirements
  • Vibration Analysis CAT III certification.
  • At least 5 years of experience troubleshooting in industrial manufacturing environments.
  • Ability to work Eastern Standard Time (EST) hours.
  • Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
  • Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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