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Remote Samsung Technical Support Jobs in Decatur, GA

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Trimble

SQL Support Specialist

Atlanta, GA · On-site +1

Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support. Logistics : Location : Portland, OR; Atlanta, GA; or Westminster, CO (4 days in office/1day remote ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ... Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ...

Sangoma

IT Support Manager - Remote US

Atlanta, GA · Remote

This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones ... Proven ability to build, mentor, and manage high-performing technical support teams. * Strong ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Dunwoody, GA · Remote

$45K - $65K/yr

The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.

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All JobsRemote Samsung Technical Support JobsRemote Samsung Technical Support Jobs in Decatur, GA

Remote Samsung Technical Support information

See Decatur, GA salary details

$14

$25

$43

How much do remote samsung technical support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for remote samsung technical support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

Remote Samsung technical support roles typically pay hourly or per call, and earning $2000 weekly requires consistent high-volume work, strong technical skills, and possibly overtime or multiple shifts. Building expertise, obtaining relevant certifications, and working efficiently can help increase earnings, but reaching this income level may also depend on the company's pay structure and your availability.

Is it hard to get hired at Samsung?

Getting hired as a Remote Samsung Technical Support representative can be competitive, often requiring relevant technical skills, customer service experience, and familiarity with Samsung products. Candidates typically go through multiple interview stages, including technical assessments, and having certifications or prior support experience can improve chances of hiring.

How can I make $100,000 a year working from home?

A remote Samsung technical support specialist can potentially earn $100,000 annually by gaining advanced certifications, developing specialized technical skills, and gaining extensive experience. High-level support roles, especially those involving complex troubleshooting or leadership responsibilities, tend to offer higher salaries. Building a strong reputation and working for companies that pay premium rates can also contribute to reaching this income level.

What is the easiest WFH job to get hired at?

Remote Samsung technical support is considered accessible for those with basic technical knowledge and good communication skills, often requiring minimal certifications. It typically involves troubleshooting customer issues via phone or chat, with training provided, making it a relatively straightforward remote role for beginners. Prior experience with Samsung products or customer service can improve chances of hiring.

What is the difference between Remote Samsung Technical Support vs Remote Apple Technical Support?

AspectRemote Samsung Technical SupportRemote Apple Technical Support
Required CertificationsSamsung Certified Technician, basic IT skillsApple Certified Support Professional (ACSP), basic IT skills
Work EnvironmentRemote, customer service, troubleshootingRemote, customer service, troubleshooting
Industry UsageElectronics, consumer devicesElectronics, consumer devices

Both roles involve remote customer support for consumer electronics, requiring similar certifications and work environments. The main difference lies in the specific brand expertise—Samsung vs Apple—catering to different customer bases and product lines.

What are popular job titles related to Remote Samsung Technical Support jobs in Decatur, GA? For Remote Samsung Technical Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Samsung Technical Support jobs in Decatur, GA look for? The top searched job categories for Remote Samsung Technical Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Samsung Technical Support jobs? Cities near Decatur, GA with the most Remote Samsung Technical Support job openings:
Remote Samsung Technical Support jobs near you
Infographic showing various Remote Samsung Technical Support job openings in Decatur, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $52,897 per year, or $25.4 per hour.

Technical Support Analyst

Telaid Industries, Inc.

Norcross, GA • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

FULLY REMOTE

Position Title: Technical Support Analyst

Reports To: Technical Support Specialist

Shifts: 11PM - 7:30 AM EST, 1 AM - 9:30 AM EST, 4 AM - 12:30 PM EST

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable and repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Our Core Values are –

  • Be Proactive
  • Be a Team Player
  • Take Ownership
  • Do the Right Thing

Summary

In this role you will provide customer service and technical support over the phone and online primarily to field technicians, as well as clients and vendors. The Technical Support Analyst position will provide help desk and other service and technical support to technicians who are working in the field, while maintaining notes and activities in Telaid’s ServiceNow & Field Resource applications. The Technical Analyst also provides resolutions to inquiries that are received via email or through our call center. The Technical Analyst role is a critical touch point and is essential to the success of our technicians in the field and our client’s overall experience.

Responsibilities

  • Support field technician needs via emails and phone calls and other approved support channels.
  • Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services.
  • Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
  • Maintains advanced user standards and compliance within the Telaid ServiceNow and FIT work assignment applications.
  • Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
  • Address escalations from clients, partners, or field technicians.
  • Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
  • Perform other work-related duties as assigned by management.
  • Skills & Work Experience
  • Superior customer service, technical service and support, and communications skills, both written and verbal.
  • Must have experience with routers, switches, and device configurations.
  • Must have CCST, CCNA, JNCIA, JNCIS certifications (or matching experience)
  • 2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
  • Proven technical support experience in a service or support center.
  • Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog, and Data Networking.
  • Ability to read, analyze and interpret business correspondence and data.
  • Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
  • Superior documentation and follow-up skills and strong attention to detail.
  • Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel, and Outlook.
  • Telecommunications experience in technical support or field support is a plus.

Benefits of the Telaid Team:

  • Base Pay
  • Performance Based Incentives
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses

Apply