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Night Shift Customer Service Representative Jobs in Decatur, GA

Customer Service Rep

Norcross, GA

$15 - $20.50/hr

Shift: Monday-Friday 8:00am-5:00pm Responsibilities for this Customer Service Representative job include: * Respond to customer inquiries via phone, email, and in person in a timely manner * Process ...

Customer Service Representative

Lilburn, GA ยท On-site

$14.75 - $20/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Tucker, GA ยท On-site

$15 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Lawrenceville, GA ยท On-site

$13.75 - $18.75/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Norcross, GA ยท On-site

$15 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Norcross, GA ยท On-site

$15 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Tucker, GA ยท On-site

$15 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Norcross, GA ยท On-site

$14.75 - $20/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Norcross, GA ยท On-site

$15.25 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

Customer Service Representative

Norcross, GA ยท On-site

$15.25 - $20.50/hr

... night, part or full time. You'll have plenty of time left over for school, hanging with your ... shift. This role includes, but is not limited to, the following activities: * Walking surfaces ...

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Night Shift Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do night shift customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for night shift customer service representative in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a night shift customer service representative?

A Night Shift Customer Service Representative assists customers during overnight hours by answering inquiries, resolving issues, and providing support via phone, email, or chat. They ensure customer satisfaction by handling complaints, processing orders, and offering information about products or services. This role requires strong communication skills, patience, and the ability to work independently during late or early morning hours.

What are the key skills and qualifications needed to thrive as a night shift customer service representative?

A Night Shift Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer proficiency are commonly required, with some employers preferring previous call center experience. Exceptional patience, adaptability to changing situations, and the ability to stay focused during late hours set top performers apart. These skills ensure reliable customer support and satisfaction during overnight hours when fewer resources are available.

What are some common challenges faced by night shift customer service representatives?

Night Shift Customer Service Representatives may encounter challenges such as handling a higher proportion of urgent inquiries, working with limited on-site support, and maintaining alertness during overnight hours. Managing time zone differences and escalating issues when fewer supervisors are available can also require resourcefulness. However, these shifts often offer quieter periods that allow for more focused interactions with customers. Adapting to an overnight schedule and practicing good self-care are important for staying productive and providing consistently high-quality service.

What are popular job titles related to Night Shift Customer Service Representative jobs in Decatur, GA?

For Night Shift Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Night Shift Customer Service Representative jobs in Decatur, GA look for?

The top searched job categories for Night Shift Customer Service Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Night Shift Customer Service Representative jobs?

Cities near Decatur, GA with the most Night Shift Customer Service Representative job openings:

Customer Service Representative - 1st Shift - Athena Farms

Athena Farms

Forest Park, GA โ€ข On-site

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago


Job description

Sofo Produce Co./Athena Farms - Forest Park, GA
Customer Service Representative - Day Shift
About The Position
Be part of a fast-moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you'll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail-focused, and ready to jump into different shifts as needed!
What You Will Be Doing

  • Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
  • Resolve issues, follow up on special requests, and communicate concerns to the right teams.
  • Build strong customer relationships through clear, engaging communication.
  • Enter orders and catch weights accurately, update invoices, and provide correct documentation.
  • Prepare and stamp invoices before drivers depart.
  • Promote new products and current specials to boost sales.
  • Send daily reminder texts to customers who haven't ordered.
  • Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
  • Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
  • Assist with daily driver dispatching duties.
  • Work closely with all departments to keep operations smooth and customer-focused.
About You
  • Highly detail-oriented with strong organizational skills
  • Able to understand priorities and consistently meet deadlines
  • Strong communicator with a customer-focused mindset
  • Comfortable working through fast-paced, changing, or high-pressure situations
  • Proficient with Microsoft Office and basic computer applications
  • Ability to cover the night shift, as needed.
  • Overtime is required based on business necessity.
  • Prior experience in logistics and driver dispatch.
Compensation and Benefits:
  • Starting Pay: $17.00 per hour
  • Schedule: Monday, Tuesday, Thursday, Friday, Saturday
    • 8:00 am - 4:30 pm
    • Night shift coverage (as needed)
  • 401(k) with company match
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

We are an E-Verify Employer

Athena Farms logo

About Athena Farms

Sourced by ZipRecruiter

Athena Farms is a wholesale distributor of quality produce, dairy and eggs, essential nonfoods and more. We have proudly served the foodservice needs of Atlantaโ€™s premier restaurants, caterers, hotels and country clubs since 1997. Athena Farms blends high-quality products, enhanced food safety practices, and outstanding customer service to consistently deliver our customers everything they need to succeed. Athena Farms delivers 6 days a week, including an AM/PM run each day, to make sure we are always delivering fresh. We service a 50-mile radius from the center of Atlanta every day except Sunday. Daily checks on quality control are routine, and a team member monitors each delivery window to confirm every order gets out on-time. At Athena Farms, our experienced team of produce experts listen to your needs and work for you. Our drivers, thoroughly trained on recognizing high-quality products, hand-select your produce from one of the largest and best supplied markets in the southeast. We make sure the employee pulling your order understands your exact preferences so you can deliver delicious meals with confidence. Sales representatives are just a phone call, text, or email away, often stopping by for visits and frequently checking on your satisfaction.

Industry

Grains, beans and livestock wholesalers

Company size

51 - 200 Employees

Headquarters location

Atlanta, GA, US

Year founded

1997