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Night Shift Customer Service Representative Jobs

DPDHL

Customer Service Representative

Quakertown, PA · On-site

$20.50/hr

Position:1st Shift Customer Service Rep * Shift:6:00am-4:30pm, Monday-Thursday * Pay:$20.50 per hour. In addition to the general below, the ideal candidate will also have the following skills:

Dunkin

CSR Associate

Ferdinand, IN

$14.50 - $19.75/hr

Looking for a part-time second shift CSR Associate to work the hours of 1pm-9pm. Nature of Position: The delivery of fast, friendly, profitable customer service in a safe and clean site that ...

AM/PM

Customer Service Representative

San Diego, CA · On-site

$16/hr

Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) REQUIREMENTS ... customer service * Physical Demands: * The physical demands described here are representative of ...

AM/PM

Customer Service Representative

San Diego, CA

$16/hr

We are seeking Customer Service Representatives for our company. We offer competitive benefits such ... Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) REQUIREMENTS

AM/PM

Customer Service Representative

San Diego, CA

$16/hr

We are seeking Customer Service Representatives for our company. We offer competitive benefits such ... Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) REQUIREMENTS

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Night Shift Customer Service Representative information

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How much do night shift customer service representative jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for night shift customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Night Shift Customer Service Representatives?

Night Shift Customer Service Representatives may encounter challenges such as handling a higher proportion of urgent inquiries, working with limited on-site support, and maintaining alertness during overnight hours. Managing time zone differences and escalating issues when fewer supervisors are available can also require resourcefulness. However, these shifts often offer quieter periods that allow for more focused interactions with customers. Adapting to an overnight schedule and practicing good self-care are important for staying productive and providing consistently high-quality service.

What are the key skills and qualifications needed to thrive in the Night Shift Customer Service Representative position, and why are they important?

A Night Shift Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer proficiency are commonly required, with some employers preferring previous call center experience. Exceptional patience, adaptability to changing situations, and the ability to stay focused during late hours set top performers apart. These skills ensure reliable customer support and satisfaction during overnight hours when fewer resources are available.

What is a Night Shift Customer Service Representative job?

A Night Shift Customer Service Representative assists customers during overnight hours by answering inquiries, resolving issues, and providing support via phone, email, or chat. They ensure customer satisfaction by handling complaints, processing orders, and offering information about products or services. This role requires strong communication skills, patience, and the ability to work independently during late or early morning hours.

More about Night Shift Customer Service Representative jobs
What cities are hiring for Night Shift Customer Service Representative jobs? Cities with the most Night Shift Customer Service Representative job openings:
What states have the most Night Shift Customer Service Representative jobs? States with the most job openings for Night Shift Customer Service Representative jobs include:
What job categories do people searching Night Shift Customer Service Representative jobs look for? The top searched job categories for Night Shift Customer Service Representative jobs are:
Night Shift Customer Service Representative jobs near you
Infographic showing various Night Shift Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Customer Service Representative - Night Shift

Allied Tech

Austin, TX • Remote

$61K - $74K/yr

Full-time

Re-posted 19 days ago

Job description

Senior Customer Service Representative - Night Shift

Some customer issues are straightforward. Others take patience, judgment, and a little more experience to get right. We're looking for the person people turn to when the usual answer isn't enough.


What is the pay?

  • $61,000 - $74,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Responding to customer inquiries across phone, live chat, and ticketing systems
  • Resolving complex cases escalated by Customer Service Representatives
  • Troubleshooting both common and uncommon problems and guiding customers to solutions
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Documenting interactions accurately within internal systems
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 1+ years customer service-related experience
  • 1+ year experience with phone, chat, and ticketing software systems

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Night Shift: 12:00 AM - 8:00 AM Central Time (CT)

Great customer service is about more than answering questions it's about creating trust, solving problems, and making people feel taken care of. If that sounds like the kind of work you do best, we'd love to hear from you!