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Online Customer Support Representative Jobs in Decatur, GA

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$14.50 - $19.75/hr

... in online customer relationship management database Prepare tax return estimates for in-bound ... Support Tax Preparer staff Ensure adherence to company policies and procedures Overall office ...

ATC Income Tax

Customer Service Phone Rep

Marietta, GA · On-site

$15 - $20.50/hr

... in online customer relationship management database Prepare tax return estimates for in-bound ... Support Tax Preparer staff Ensure adherence to company policies and procedures Overall office ...

ATC Income Tax

Customer Service Phone Rep

Decatur, GA · On-site

$15.50 - $21.25/hr

Record accurate notes in online customer relationship management database * Prepare tax return ... Support Tax Preparer staff * Ensure adherence to company policies and procedures * Overall office ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... If you require accommodations or assistance to complete the online application process, please ...

Osaic

Client Support Specialist

Atlanta, GA · On-site

$45K - $48K/yr

Osaic Careers Customer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339 La Vista: 12325 Port Grace ...

Werner

Driver Support Representative

Lithia Springs, GA

$15.25 - $20/hr

The Driver Support Representative is responsible for ensuring thatall drivers have a positive ... One to two years of customer service experience preferred. We know benefits are critical and we are ...

Alphabe Insight

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

Customer Support Assistant Blue Print Out is a forward-thinking organization dedicated to delivering exceptional business solutions and operational excellence. Our mission is to develop high ...

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Online Customer Support Representative information

See Decatur, GA salary details

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How much do online customer support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online customer support representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the most commonly searched types of Customer Support Representative jobs in Decatur, GA?

The most popular types of Customer Support Representative jobs in Decatur, GA are:

What are popular job titles related to Online Customer Support Representative jobs in Decatur, GA?

For Online Customer Support Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Decatur, GA look for?

The top searched job categories for Online Customer Support Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Customer Support Representative jobs?

Cities near Decatur, GA with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Service Phone Rep

ATC Income Tax

Marietta, GA • On-site

$14.50 - $19.75/hr

Other

Re-posted 8 days ago

Job description


ATC Income Tax is now hiring....
Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed)
ATTN:If hired, position will start immediately Monday, December 15, 2025 Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations.
THIS IS A SEASONAL POSITION.Employment from January thru April.
Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations!No tax experience necessary.
Positions available in Marietta and Decatur
Responsibilities include:
Build client rapport
Market tax preparation services to in-bound callers using phone script
Make outbound marketing calls to previous tax clients using phone script
Record accurate notes in online customer relationship management database
Prepare tax return estimates for in-bound callers (no experience needed, will train)
Resolve basic customer concerns via telephone in a timely and professional manner
Provide excellent customer service over the telephone
Support Tax Preparer staff
Ensure adherence to company policies and procedures
Overall office efficiency
Requirements:
Ability to follow phone script
Ability to perform in a fast-paced environment
Previous customer service experience is a must
Detailed oriented
Well organized
Self motivated
Reliable and punctual
Good computer skills
Outstanding phone etiquette
Proper grammar usage in oral and written correspondence
Ability to multi-task
Ability to problem solve
Ability to work days, evenings and weekends
Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays; Shift starts at 9am
You will work approximately 30 - 40 hours per week
Compensation - Hourly, plus weekly bonuses
There will be a short phone interview followed by an in-person interview
There will be a background check for all new hires
Thank You
ATC Income Tax

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