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Online Customer Support Representative Jobs in Decatur, GA

RELIANCE WORLDWIDE

Sales Support Representative

Atlanta, GA · On-site

$18 - $24.75/hr

A Customer Service and Sales Customer Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or ...

Conexon

Technical Support Representative

Mcdonough, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Support Representative will work in a fast-paced in person call center environment ... This representative will take incoming calls or emails from customers and offer resolutions by ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

Republic National Distributing Company

Sales Support Rep

Atlanta, GA · On-site

$18.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sales Support Representative is responsible for collaborating with the Sales Lead/Inside Sales ... Assists with customer needs, submits replenishment orders, and builds good working relationships ...

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Showing results 21-40

All JobsOnline Customer Support Representative JobsOnline Customer Support Representative Jobs in Decatur, GA

Online Customer Support Representative information

See Decatur, GA salary details

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$26

How much do online customer support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online customer support representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the most commonly searched types of Customer Support Representative jobs in Decatur, GA?

The most popular types of Customer Support Representative jobs in Decatur, GA are:

What are popular job titles related to Online Customer Support Representative jobs in Decatur, GA?

For Online Customer Support Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Decatur, GA look for?

The top searched job categories for Online Customer Support Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Customer Support Representative jobs?

Cities near Decatur, GA with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Sales Support Representative

RELIANCE WORLDWIDE

Atlanta, GA • On-site

$18 - $24.75/hr

Full-time

Re-posted 5 days ago

Job description

POSITION SUMMARY:

A Customer Service and Sales Customer Support Representative‘s job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.


PRINCIPAL RESPONSIBILITIES

  • Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
  • Process orders of all types
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with our Internal Sales Representatives (ISR)
  • Communicate directly with our Manufactures Rep Agencies
  • Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role
  • Other duties as required


ESSENTIAL FUNCTIONS:

  • Ability to work in a team environment as well as being a self-starter of improvement projects
  • Exceptional verbal and written communication skills
  • Exceptional troubleshooting skills
  • Must be able to communicate effectively, both verbally and in writing
  • Must have the ability to work well within a business environment and the ability to multitask


REQUIRED QUALIFICATIONS:


Education: HS Diploma required, some college preferred

Experience:

  • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
  • Experience in Business Management Software (i.e. SAP) is preferred but not require
  • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
  • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
  • Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
  • Ability to offer prompt, effective support to warehouse, plant and corporate office environments.


WORKING CONDITIONS & PHYSICAL DEMANDS

  • This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
  • Department is open from 6:30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour/ day schedule in that window. Minimal, if any, travel.
  • Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.