... phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem ...
Quick apply
... phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem ...
Client Support Specialist
Atlanta, GA · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
Client Support Specialist
Atlanta, GA · On-site
$19 - $24/hr
Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service Technical Associate - Tax Content
Kennesaw, GA · On-site
$30K - $56K/yr
This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and ...
Customer Service - Booking Hotels | Work Online
Atlanta, GA · On-site +1
$40K - $70K/yr
Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ... Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain ...
Customer Service - Booking Hotels | Work Online
Atlanta, GA · On-site +1
$40K - $70K/yr
Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ... Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain ...
Customer Service - Booking Hotels | Work Online
Atlanta, GA · On-site
$40K - $70K/yr
Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ... Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain ...
Customer Service - Booking Hotels | Work Online
Atlanta, GA · On-site
$40K - $70K/yr
Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ... Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain ...
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
New
Technical Support Representative Level 1
Atlanta, GA · On-site +1
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
New
Client Support Specialist
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
Client Support Specialist
$17.25 - $23.25/hr
Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...
... the phone, via an online chat and/or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem ...
Quick apply
... the phone, via an online chat and/or in person Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem ...
Live Chat Agent
Atlanta, GA · On-site
$15 - $20/hr
... online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations simultaneously - Strong problem-solving and decision-making ...
Live Chat Agent
Atlanta, GA · On-site
$15 - $20/hr
... online support role - Excellent written and verbal communication skills - Ability to multitask and handle multiple chat conversations simultaneously - Strong problem-solving and decision-making ...
Bilingual Customer Support Agent
Atlanta, GA · On-site
$18 - $24/hr
Experience supporting customers via phone, online, chat or in-person * Available to attend 8 weeks of training on a fixed schedule * Flexibility to work between the hours of 9:00 A.M. to 10:00 P.M.
Bilingual Customer Support Agent
Atlanta, GA · On-site
$18 - $24/hr
Experience supporting customers via phone, online, chat or in-person * Available to attend 8 weeks of training on a fixed schedule * Flexibility to work between the hours of 9:00 A.M. to 10:00 P.M.
Provide telephone, email and web chat support to customers. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Process, enter and follow ...
Provide telephone, email and web chat support to customers. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Process, enter and follow ...
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Position Responsibilities: • Provide telephone, email and web chat support to customers. • Maintain solid customer relationships by handling their questions and concerns with speed and ...
Customer Service Rep - Full Time or Part Time
Alpharetta, GA · On-site
$9 - $11/hr
Position Responsibilities: • Provide telephone, email and web chat support to customers. • Maintain solid customer relationships by handling their questions and concerns with speed and ...
... and support you need to excel. Responsibilities • Engage with potential and existing customers through phone, email, and online chat to understand their needs and offer tailored solutions. • ...
... and support you need to excel. Responsibilities • Engage with potential and existing customers through phone, email, and online chat to understand their needs and offer tailored solutions. • ...
HR Service Center Representative II
Atlanta, GA · On-site
$15.50 - $21/hr
Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Qualifications: * College degree preferred or equivalent customer service experience. * Highly ...
HR Service Center Representative II
Atlanta, GA · On-site
$15.50 - $21/hr
Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Qualifications: * College degree preferred or equivalent customer service experience. * Highly ...
IT Support/ Help Desk in Alpharetta, GA 30005
Alpharetta, GA · On-site
$20 - $25/hr
... an online chat and/or in person. • Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding ...
Quick apply
IT Support/ Help Desk in Alpharetta, GA 30005
Alpharetta, GA · On-site
$20 - $25/hr
... an online chat and/or in person. • Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding ...
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, GA · On-site
$21.50/hr
High school diploma, GED or equivalent required * 2-3 Experience supporting customers via phone, online, chat or in-person * Available to attend 6 weeks of training on a fixed schedule * Ability to ...
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, GA · On-site
$21.50/hr
High school diploma, GED or equivalent required * 2-3 Experience supporting customers via phone, online, chat or in-person * Available to attend 6 weeks of training on a fixed schedule * Ability to ...
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, GA · On-site
$21.50/hr
High school diploma, GED or equivalent required * 2-3 Experience supporting customers via phone, online, chat or in-person * Available to attend 6 weeks of training on a fixed schedule * Ability to ...
Customer Service Representative (Dispute Resolution) Intermediate
Atlanta, GA · On-site
$21.50/hr
High school diploma, GED or equivalent required * 2-3 Experience supporting customers via phone, online, chat or in-person * Available to attend 6 weeks of training on a fixed schedule * Ability to ...
Online Chat Support information
See Decatur, GA salary details
$14.08 - $16.77
14% of jobs
$18.18 is the 25th percentile. Wages below this are outliers.
$16.77 - $19.46
21% of jobs
$19.46 - $22.15
14% of jobs
The median wage is $22.30 / hr.
$22.15 - $24.84
18% of jobs
$26.67 is the 75th percentile. Wages above this are outliers.
$24.84 - $27.52
12% of jobs
$27.52 - $30.21
6% of jobs
$30.21 - $32.90
4% of jobs
$32.90 - $35.59
3% of jobs
$35.59 - $38.28
3% of jobs
$38.28 - $40.97
3% of jobs
$40.97 - $43.65
1% of jobs
$14
$25
$43
How much do online chat support jobs pay per hour?
As of Jul 10, 2026, the average hourly pay for online chat support in Decatur, GA is $25.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.69 per hour, depending on experience, location, and employer.
What are online chat support agents?
Online chat support agents are professionals who assist customers through live chat platforms on websites or apps. They help answer questions, resolve issues, and provide information about products or services in real time. Unlike phone support, their communication is written, allowing them to handle multiple conversations simultaneously. Chat support agents play a crucial role in delivering quick and efficient customer service, often working remotely or in call centers.
What is the difference between Online Chat Support vs Customer Service Representative?
| Aspect | Online Chat Support | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or tech support | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Remote or office-based, primarily online communication | Office or call center, face-to-face or phone interactions |
| Industry Usage | Common in e-commerce, tech, and online services | Used across various industries including retail, banking, and telecom |
| Search & Comparison Intent | Focuses on online communication skills and tech support | Emphasizes direct customer interaction and problem-solving |
Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.
What are the key skills and qualifications needed to thrive as an Online Chat Support specialist, and why are they important?
To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.
What are some common challenges faced by Online Chat Support representatives and how can they be managed?
Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Decatur, GA? The most popular types of Chat Support jobs in Decatur, GA are:
What are popular job titles related to Online Chat Support jobs in Decatur, GA? For Online Chat Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Decatur, GA look for? The top searched job categories for Online Chat Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Chat Support jobs? Cities near Decatur, GA with the most Online Chat Support job openings:
$21/hr
Contractor
Posted 9 days ago
Job description
Title: IT Technical Support
Location: Alpharetta, GA 30005
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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