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Entry Level Chat Support Jobs in Decatur, GA (NOW HIRING)

Soma Global, Inc.

Production Associate

Clarkston, GA

$16.50/hr

The primary function of this role is to support our manufacturing team. You will build, configure ... Occasionally test/configure various equipment at entry level * Navigate a Google Platform and ...

All JobsChat Support JobsEntry Level Chat Support JobsEntry Level Chat Support Jobs in Decatur, GA

Entry Level Chat Support information

See Decatur, GA salary details

$9

$19

$27

How much do entry level chat support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for entry level chat support in Decatur, GA is $19.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.67 per hour, depending on experience, location, and employer.

What are entry level chat support jobs?

Entry level chat support jobs involve assisting customers through online chat platforms, helping them resolve issues, answer questions, or provide information about products and services. These roles typically require good communication skills, basic computer knowledge, and the ability to multitask. Entry level positions often offer on-the-job training, making them suitable for people new to customer service or the workforce. Chat support agents usually work for companies in industries like retail, technology, and finance, and may have flexible scheduling options.

What are some typical challenges faced by entry level chat support representatives, and how can they effectively address them?

Entry level chat support representatives often encounter challenges such as managing multiple conversations simultaneously, handling difficult or frustrated customers, and quickly finding accurate information to resolve issues. To address these, it's important to develop strong time management and multitasking skills, stay calm and empathetic in customer interactions, and become familiar with the company’s knowledge base and resources. Regular feedback from supervisors and collaborating with more experienced team members can also help new representatives build confidence and continuously improve their performance.

What is the difference between Entry Level Chat Support vs Customer Service Representative?

AspectEntry Level Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma; communication skills
Work EnvironmentOnline, remote or call centerIn-person, call center, or remote
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking
Common Search IntentOnline support, chat jobs, remote customer serviceCustomer support, call center jobs

Entry Level Chat Support and Customer Service Representative roles share similarities in credentials and work environments, often serving as entry points in customer service industries. Chat support focuses on online communication, while customer service reps may handle calls or in-person interactions. Both roles require strong communication skills and are common in various sectors, making them popular search options for those seeking customer support jobs.

What are the key skills and qualifications needed to thrive as an Entry Level Chat Support representative, and why are they important?

To thrive as an Entry Level Chat Support representative, you need excellent written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat software such as Zendesk or Intercom is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude are valuable soft skills in this role. These skills ensure efficient, accurate, and empathetic support that enhances customer satisfaction and loyalty.
What are the most commonly searched types of Chat Support jobs in Decatur, GA? The most popular types of Chat Support jobs in Decatur, GA are:
What job categories do people searching Entry Level Chat Support jobs in Decatur, GA look for? The top searched job categories for Entry Level Chat Support jobs in Decatur, GA are:
Entry Level Chat Support jobs near you

Network Security Technical Support Representative

National Guard Employment Network

Alpharetta, GA • On-site

Full-time

Re-posted 14 days ago

Job description


Location: Alpharetta, Georgia
Come Join Our Passionate Team! At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, and use. We protect email, networks, data and applications with innovative solutions that grow and adapt with our customers' journey. More than 220,000 organizations worldwide trust Barracuda to protect them - in ways they may not even know they are at risk - so they can focus on taking their business to the next level.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.
What you'll be working on
  • Provide technical and troubleshooting assistance for Barracuda's network security products, including firewalls, VPNs, and threat protection systems
  • Deliver world-class customer service while directly interfacing with our customers at a high volume
  • Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolution of issues
  • Help create and revise internal and public-facing product solutions
  • Develop your skills in network and security products through ongoing training
  • Escalate complex problems while maintaining ownership and communication with the customer

What you bring to the role
  • Associates degree in Networking, or related IT field
  • CCNA, CompTIA Network+ certification, or equivalent work experience
  • Technical comprehension of Firewalls, Routers, IDS, IPS, VPN, NAT, and Networking Protocols such as UDP, TCP/IP, IPsec, and DHCP
  • Proficiency with troubleshooting and resolving complex networking problems through phone and email communications
  • Excellent verbal and written communication skills
  • Experience in customer service with the ability to effectively communicate with end users of diverse technical backgrounds
  • A willingness to learn and develop your skills by taking on additional projects or assignments
  • Ability to take direction and adapt quickly to changing circumstances
  • Experience with Unix, Shell, Perl, or Python preferred but not required

Apply