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Technical Support Associate Jobs in Decatur, GA (NOW HIRING)

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Technical Support Specialist Full-Time On-Call Rotation For 20 years, Glytec has built an insulin ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field ...

LexisNexis

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

RELX

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

RELX Group plc

Technical Support Specialist

Alpharetta, GA · On-site

$44K - $74K/yr

Associate degree, technical/vocational degree, or equivalent experience. * Minimum of 2 years of customer service experience in a contact center or technical support environment. * Minimum of 2 years ...

CONEXON

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Conexon

Technical Support Representative

Mcdonough, GA · On-site

Associate degree or higher * Telecom industry experience a plus * Previous customer service/or technical support experience Job Responsibilities * Provide daily support to Conexon clients via phone ...

Axon

Technical Support Engineer, Axon 911

Atlanta, GA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Decatur, GA

Technical Support Associate information

See Decatur, GA salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Decatur, GA is $24.11, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Decatur, GA? The most popular types of Technical Support jobs in Decatur, GA are:
What are popular job titles related to Technical Support Associate jobs in Decatur, GA? For Technical Support Associate jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Decatur, GA look for? The top searched job categories for Technical Support Associate jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Technical Support Associate jobs? Cities near Decatur, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Associate

Super Micro Computer

Atlanta, GA • On-site

$70K - $100K/yr

Full-time

Posted 10 days ago

Job description

Job Req ID: 28790
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
• Provide technical support over phone and/or web to customers on hardware and software issues
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Determine requirements and/or root cause of technical issues by working with customers
• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests
• Ensure escalation situations are managed and corrected quickly and professionally
• Drive customer satisfaction through service excellence
• Work with other engineers, account managers and developers
• Provide and contribute information such as fault triage and training materials
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
Qualifications:
• Knowledge of x86 architecture
• Knowledge of server management tools: IPMI and command line tools
• Knowledge of OS - Linux or Windows
• Knowledge of server logs and OS logs
• Knowledge of Network architecture
• Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
• Experience in talking with customers to defuse situations
Salary Range
$70,500 - $100,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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