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Desktop It Support Jobs in Decatur, GA (NOW HIRING)

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

ECPI University

IT Support

Atlanta, GA · On-site

$20.75 - $28.25/hr

The IT Support role is responsible for supporting users with desktop operating systems, applications, and hardware issues, while also assisting students, faculty, and staff with IT services. ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Contract | Full-Time | 6-Month Contract We are seeking an IT Support Specialist (also known as a Help Desk Technician, Desktop Support Analyst, or End-User Support Specialist) to provide hands-on ...

PRIORITY ONDEMAND

IT Support Engineer

Conyers, GA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Responsibilities include maintenance and management of company desktops, notebooks, mobile devices ...

Priority OnDemand

IT Support Engineer

Conyers, GA · On-site

The IT Support Engineer is a key member of the IT team and will be primarily responsible for ... Responsibilities include maintenance and management of company desktops, notebooks, mobile devices ...

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

This IT support role -- also known as a desktop support engineer, IT systems specialist, or infrastructure support analyst -- requires proven skills in Windows administration, network troubleshooting ...

ECPI University

IT Support

Atlanta, GA · On-site

$20.50 - $28/hr

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

Empower Brands

IT Support Analyst

Alpharetta, GA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ...

Empower Brands

IT Support Analyst

Alpharetta, GA

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Configure laptops, desktops, and mobile device, as needed * Configure and deploy IP phones and ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the ... Prepare, configure, and replace laptops, desktops, and peripherals. * Coordinate the delivery ...

AMI HOLDINGS LLC

Specialist, IT Support

Atlanta, GA · On-site

Position Overview We are seeking an IT Support Specialist to join our team. Reporting to the ... Prepare, configure, and replace laptops, desktops, and peripherals. * Coordinate the delivery ...

VIVA USA INC

IT Support Specialist

Conyers, GA · On-site

This position is looking for an IT Support Specialist 3 who will maintain business applications and ... Experience with installation, maintenance, and troubleshooting of desktop computer hardware ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Decatur, GA

Desktop It Support information

See Decatur, GA salary details

$10

$23

$37

How much do desktop it support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for desktop it support in Decatur, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $26.54 per hour, depending on experience, location, and employer.

Is AI replacing tech support?

For a Desktop IT Support role, AI tools are increasingly used to automate routine tasks such as password resets and troubleshooting common issues. However, human support remains essential for complex problems, customer service, and personalized assistance, making AI a complement rather than a replacement for tech support professionals.

Is desktop support a good entry-level job?

Desktop IT support is often considered a good entry-level job because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and may lead to advanced IT roles with experience and certifications like CompTIA A+ or Network+.

What are Desktop IT Support professionals?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and often certifications like CompTIA A+.

What is the highest salary for desktop support?

The highest salaries for desktop IT support specialists can exceed $70,000 annually, especially for those with advanced certifications, extensive experience, or in high-demand regions. Senior roles or those with specialized skills in network troubleshooting or security may earn higher compensation. Salary varies based on location, industry, and level of expertise.

What are the key skills and qualifications needed to thrive as a Desktop IT Support specialist, and why are they important?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

What are some common challenges faced by Desktop IT Support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.
What job categories do people searching Desktop It Support jobs in Decatur, GA look for? The top searched job categories for Desktop It Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop It Support jobs? Cities near Decatur, GA with the most Desktop It Support job openings:
Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Decatur, GA as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $49,405 per year, or $23.8 per hour.
Desktop Support - Onsite

Desktop Support - Onsite

Emergere Technologies

Tucker, GA • On-site

Other

Posted 28 days ago

Job description

Position: IT Support Technician (Desktop / Helpdesk L2)
Location: Tucker, GA - 4 days Onsite - 4 hours a day
Duration: 6+ Months
DESKTOP IT SUPPORT TECHNICIAN CAREER OPPORTUNITY
Our client who is a well-respected government agency is seeking an experienced IT Support Specialist. This role will provide technical support to internal agency users in person, over the phone, and via remote tools. The right candidate for this role will be highly skilled in troubleshooting, incident resolution, documentation, and possess a track record of providing exceptional customer service and satisfaction.
DESTOP IT SUPPORT TECHNICIAN JOB DUTIES AND RESPONSIBILITIES
  • Provide day-to-day desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software (e.g., Windows 10/11, Microsoft Office, various browsers), and application issues in a ticketing system
  • Provide user support in person, over the phone, and via remote tools
  • Handles all Desktop, PC, tablet, and cell phone user device issues through Microsoft Endpoint Manager, SCCM, and / or Intune.
  • Use Microsoft Autopilot to set up, image, and configure new laptops and PC's.
  • Respond to user requests in a timely fashion, demonstrating courtesy and respect with customers to ensure complete resolution and satisfaction through appropriate follow-up
  • Assist users with information security and privacy questions; provide direction for correct course of action
  • Support telecommunication devices and services; provide assistance to users on various vendor wireless networks
  • Distribute and review user equipment as required; update inventory asset management systems with assigned equipment; ensure equipment is clean, up-to-date, and operational
  • Provide installation and assistance for laptops, desktops, printers, scanners, cell phones, air cards, and other assigned peripherals
  • Troubleshoot end-user problems; troubleshoot desktop and network printing problems for various vendor printing devices
  • Track problems in tracking system ensuring vendor support and follows through until problem is rectified
  • May be asked to train users on IT hardware and software (e.g., laptops, printers, login, email, etc.)
  • Create user support documentation and instructions
  • Multi-task, prioritize problems, and manage time to ensure timely resolution of incidents
  • This individual will work in a team environment and has responsibility for IT support tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions
DESKTOP IT SUPPORT TECHNICIAN REQUIRED SKILLS AND QUALIFICATIONS
  • Minimum of 4 years of IT Technical Support; mix of Desktop and Help Desk Support preferred
  • Microsoft Tools including but not limited to Microsoft Endpoint Manager, SCCM, Intune, and Autopilot.
  • Strong knowledge and hands-on experience installing, configuring, replacing, and supporting network infrastructure equipment including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems, audio/visual equipment, etc.
  • Technical expertise should include Windows 10/11, MS Office 365, Active Directory, SCCM, Intune, utilization of GPOs, Enterprise anti-virus solutions, ticketing systems, and Azure
  • Proficiency imaging laptop computers (e.g., 20h2, 21h2, 22h2), Microsoft Office 2010, Cisco network, and other authorized desktop applications
  • Knowledge and proficiency in Mobile Device Management leveraging Intune including iOS and Android operating systems, Enterprise encryption solutions, Windows PC/laptop management via Active Directory, and related software
  • Effective use of ticketing systems to track and document incidents using various ITSM tools
  • Highly detailed and process-oriented with advanced troubleshooting, incident resolution, and documentation skills
  • Strong time management and teamwork skills
  • Excellent customer service and communication skills are a must
  • Bachelor's Degree or equivalent in Computer Science or related field required

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