ZipRecruiter

Log In

2

No Experience It Help Desk Jobs in Decatur, GA (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 ... Experience, Education, and Qualifications Education * College degree or equivalent professional ...

Revel Staffing

IT Help Desk Specialist

Atlanta, GA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with ... Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with ... Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Qualifications: • Six months of experience handling customers, questions, complaints, and/or ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Required : • 1-3 years of IT Help Desk / Desktop Support experience • CompTIA A+ (or equivalent) • Strong troubleshooting and customer service skills • Experience with ticketing systems and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Law office experience preferred * MCP or A+ certification General Competency Factors * Must be ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Law office experience preferred * MCP or A+ certification General Competency Factors * Must be ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Required : • Bilingual, Spanish required • MUST have IT Help Desk Call Center exp • Six months of experience handling customers, questions, complaints, and/or providing information in a call ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Escalate complex issues to Tier 2/3 teams Required Qualifications * 1-3 years of IT Help Desk / Desktop Support experience * CompTIA A+ (or equivalent) * Strong troubleshooting and customer service ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Qualifications: • Six months of experience handling customers, questions, complaints, and/or ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Compensation is based on experience, skills, and education Key Responsibilities: * Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team members, ensuring ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and ... Qualifications: * 2+ years' experience handling customers, questions, complaints, and/or providing ...

next page

Showing results 1-20

All JobsIt Help Desk JobsNo Experience It Help Desk JobsNo Experience It Help Desk Jobs in Decatur, GA

No Experience It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do no experience it help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for no experience it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

How to get into IT support with no experience?

To start an IT support role with no experience, focus on gaining foundational knowledge through online courses or certifications like CompTIA A+. Develop basic troubleshooting skills, familiarize yourself with common tools and operating systems, and seek entry-level positions or internships to build practical experience.

Can I land a help desk job with no experience?

Help desk jobs often do not require prior experience and focus on customer service, problem-solving, and basic technical skills. Candidates can improve their chances by gaining knowledge of operating systems, troubleshooting tools, and earning certifications like CompTIA A+.

Is IT possible to get IT job without experience?

Entry-level IT help desk positions often do not require prior experience and focus on basic technical skills, customer service, and troubleshooting abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools such as ticketing systems and remote support software.

What is a No Experience IT Help Desk job?

A No Experience IT Help Desk job is an entry-level position in information technology designed for individuals who may not have prior professional experience in IT. These roles typically involve assisting users with troubleshooting hardware, software, and network issues, either remotely or in person. Employers provide on-the-job training, making them ideal for those looking to start a career in IT. Essential skills include good communication, basic computer knowledge, and a willingness to learn. These positions can also serve as a stepping stone to more advanced IT roles.

What is the difference between No Experience It Help Desk vs No Experience Network Support Specialist?

AspectNo Experience It Help DeskNo Experience Network Support Specialist
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA Network+
Work EnvironmentHelp desk, support tickets, remote or on-siteNetwork troubleshooting, on-site or remote
Industry UsageCommon in IT support roles across various industriesMore focused on network infrastructure roles
Search & ComparisonOften searched by entry-level IT support seekersCompared for roles involving network troubleshooting

Both roles are entry-level IT positions requiring similar certifications and work environments. The main difference is that the Help Desk role focuses on general user support, while Network Support Specialists handle network-specific issues. Your choice depends on whether you prefer general IT support or network infrastructure work.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as IT help desk technician, sales manager, or skilled trades like electrician or plumber, especially with experience and certifications. These positions typically require technical skills, certifications, or on-the-job training rather than formal degrees and may involve working in fast-paced or technical environments.

What are common challenges faced by entry-level IT Help Desk professionals with no prior experience, and how can they overcome them?

Entry-level IT Help Desk professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and communicating effectively with users who have varying levels of technical knowledge. To overcome these, it's important to proactively learn from experienced colleagues, use internal knowledge bases, and develop strong customer service skills. Embracing a willingness to ask questions and seek feedback can accelerate your learning curve and help you handle new situations with confidence.

What are the key skills and qualifications needed to thrive as a No Experience IT Help Desk professional, and why are they important?

To thrive as a No Experience IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and foundational IT certifications like CompTIA A+ can be advantageous. Strong communication, patience, and problem-solving skills help you effectively assist users and learn on the job. These skills are crucial for quickly resolving technical issues and providing a positive support experience, which builds trust and efficiency within an organization.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to No Experience It Help Desk jobs in Decatur, GA? For No Experience It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching No Experience It Help Desk jobs in Decatur, GA look for? The top searched job categories for No Experience It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for No Experience It Help Desk jobs? Cities near Decatur, GA with the most No Experience It Help Desk job openings:
No Experience It Help Desk jobs near you
Infographic showing various No Experience It Help Desk job openings in Decatur, GA as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

IT Help Desk

Seneca Resources Company, LLC

Norcross, GA • On-site

Contractor

Re-posted 29 days ago

Job description

IT Help Desk Analyst
Location: Norcross, GA
Work Environment: Call Center
Start Date: January 2026
Position Performance Measures
  • Calls handled per hour
  • Percentage of escalated calls
  • Not-ready time percentage
  • Call quality compliance
  • Average call handle time
  • Team Customer Satisfaction (CSAT)
  • Team Service Level Agreement (SLA) performance
Key Responsibilities
  • Provide first-level technical support by answering inbound customer calls and diagnosing reported issues.
  • Troubleshoot and resolve hardware, software, network (LAN/WAN), and application issues while partnering with customers to reach resolution.
  • Confirm issue resolution and customer satisfaction before closing calls or tickets.
  • Utilize the ServiceNow Knowledge Base to resolve issues; escalate appropriately to Support Analyst II or Development teams when necessary.
  • Participate in issue "swarming" with Analysts and Developers to identify root causes and implement fixes or workarounds.
  • Apply approved fixes or workarounds discovered through collaboration.
  • Create and maintain Knowledge Base articles documenting resolutions, workarounds, and best practices.
  • Identify potential software defects, document troubleshooting and root cause analysis, and assign incidents to the appropriate development track.
  • Act as a customer advocate by de-escalating concerns, providing clear communication, and ensuring timely resolution.
  • Educate customers on proper use of supported hardware and software, including "how-to" assistance.
  • Maintain high ownership of incidents through accurate documentation, follow-up, and case closure.
  • Adhere to incident and call management policies, including accurate ticket categorization, prioritization, and communication.
  • Dispatch hardware-related issues to appropriate vendors.
  • Notify leadership of network events, customer escalations, or dissatisfaction in a timely manner.
  • Maintain compliance with attendance, scheduling, and quality assurance standards.
  • Collaborate with team members to continuously improve support processes and customer satisfaction metrics.
  • Keep management and support teams informed of emerging or recurring support issues.
  • Perform additional duties as assigned.
Experience, Education, and Qualifications
Education
  • College degree or equivalent professional experience required
  • HDI certification (Support Center Analyst, Desktop Support Technician, or Customer Service) and ITIL Foundation certification preferred
Experience
  • 4+ years of help desk or call center experience
  • 1+ year of experience with incident/problem tracking or IT service management tools
  • Experience with automated call distributor (ACD) phone systems
  • Working knowledge of Knowledge-Centered Support (KCS) principles
  • Experience with SQL commands and basic database manipulation
  • Familiarity with Linux systems (preferred)
  • Experience troubleshooting network connectivity issues
  • Experience with Active Directory and Microsoft Office 365 (preferred)
Required Skills and Abilities
  • Strong customer-focused mindset with a high sense of ownership
  • Excellent verbal and written communication skills; ability to translate technical concepts for non-technical users
  • Proven troubleshooting, root cause analysis, and issue resolution skills
  • Strong time management, organizational, and multitasking abilities
  • Ability to work independently while contributing effectively in a team environment
  • Professional phone etiquette and conflict management skills
  • Detail-oriented, self-motivated, and deadline-driven.
    About Seneca Resources:
    Seneca Resources is client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that service clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

Apply