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No Experience It Help Desk Jobs in Decatur, GA (NOW HIRING)

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support ... This position has no supervisory responsibilities. Benefits: * Dental, Health, Vision Insurance

nLeague Services

IT Service Desk Technician

Atlanta, GA · On-site

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * OR * Associate degree in Information Technology, Computer Science, or related field and one (1) ...

CYNET SYSTEMS

IT Service Desk Technician

Atlanta, GA · On-site

$22 - $27/hr

Two (2) years of experience providing technical support in a Help Desk or Service Desk environment. * Associate degree in Information Technology, Computer Science, or related field and one (1) year ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

Some experience in IT support or help desk roles preferred; capability and aptitude valued over credentials * Background in trade school, CCAF, military IT (e.g., IT Specialist), or equivalent hands ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

Some experience in IT support or help desk roles preferred; capability and aptitude valued over credentials * Background in trade school, CCAF, military IT (e.g., IT Specialist), or equivalent hands ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk Analyst II with ...

Leading the Way

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

Some experience in IT support or help desk roles preferred; capability and aptitude valued over credentials * Background in trade school, CCAF, military IT (e.g., IT Specialist), or equivalent hands ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

The Department of Human Services, Office of Information Technology is seeking candidates for the ... experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.) • Minimum 2+ years proven ...

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All JobsIt Help Desk JobsNo Experience It Help Desk JobsNo Experience It Help Desk Jobs in Decatur, GA

No Experience It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do no experience it help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for no experience it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a no experience IT help desk?

A No Experience IT Help Desk job is an entry-level position in information technology designed for individuals who may not have prior professional experience in IT. These roles typically involve assisting users with troubleshooting hardware, software, and network issues, either remotely or in person. Employers provide on-the-job training, making them ideal for those looking to start a career in IT. Essential skills include good communication, basic computer knowledge, and a willingness to learn. These positions can also serve as a stepping stone to more advanced IT roles.

What is the difference between No Experience It Help Desk vs No Experience Network Support Specialist?

AspectNo Experience It Help DeskNo Experience Network Support Specialist
CertificationsBasic certifications like CompTIA A+Similar certifications, often including CompTIA Network+
Work EnvironmentHelp desk, support tickets, remote or on-siteNetwork troubleshooting, on-site or remote
Industry UsageCommon in IT support roles across various industriesMore focused on network infrastructure roles
Search & ComparisonOften searched by entry-level IT support seekersCompared for roles involving network troubleshooting

Both roles are entry-level IT positions requiring similar certifications and work environments. The main difference is that the Help Desk role focuses on general user support, while Network Support Specialists handle network-specific issues. Your choice depends on whether you prefer general IT support or network infrastructure work.

What are common challenges faced by entry-level IT help desk professionals with no prior experience, and how can they overcome them?

Entry-level IT Help Desk professionals often encounter challenges such as troubleshooting unfamiliar technical issues, managing a high volume of support requests, and communicating effectively with users who have varying levels of technical knowledge. To overcome these, it's important to proactively learn from experienced colleagues, use internal knowledge bases, and develop strong customer service skills. Embracing a willingness to ask questions and seek feedback can accelerate your learning curve and help you handle new situations with confidence.

What are the key skills and qualifications needed to thrive as a no experience IT help desk professional?

To thrive as a No Experience IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting, and customer service, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and foundational IT certifications like CompTIA A+ can be advantageous. Strong communication, patience, and problem-solving skills help you effectively assist users and learn on the job. These skills are crucial for quickly resolving technical issues and providing a positive support experience, which builds trust and efficiency within an organization.

Is it possible to get an it help desk job without experience?

Yes, entry-level IT help desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates can improve their chances by obtaining certifications like CompTIA A+ and gaining familiarity with common tools such as ticketing systems and remote support software.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to No Experience It Help Desk jobs in Decatur, GA? For No Experience It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching No Experience It Help Desk jobs in Decatur, GA look for? The top searched job categories for No Experience It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for No Experience It Help Desk jobs? Cities near Decatur, GA with the most No Experience It Help Desk job openings:
No Experience It Help Desk jobs near you
Infographic showing various No Experience It Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 2% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Tier 2 Helpdesk Technician

SMB IT Solutions

Smyrna, GA • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB TITLE: Senior / Level 2 Helpdesk Technician
SALARY RANGE: $50,000 - $65,000 + Benefits
HOURS OF WORK: 40 hours per week
LOCATION: Smyrna, GA
OVERVIEW
The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that happens.
The Senior Help Desk Technician handles escalated support requests for the Service Delivery Team. They are assigned support requests that a Junior Help Desk Technician can't handle.
When help is needed the Senior Help Desk Technician can turn to the Service Delivery Manager for guidance and support.
RESPONSIBILITIES & TASKS
Customer service
  • Work on and resolve escalated Help Desk Tickets
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with basic remote troubleshooting
  • Remote Hardware Maintenance and Support
Use of our Ticketing System
  • Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests in real time
  • Managing and recording all work through our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren't "stale" throughout the process
Use of our Remote Management & Monitoring Tool
  • Review RMM dashboard and apply remediation actions as indicated by our Processes
  • Review regularly scheduled/automated actions as indicated by our Processes
Project Work
  • From time to time the projects team will need additional resources to help deliver projects either on site or remotely. When opportunities arise the Senior / L2 Technician may be required to help with project delivery
Communication, Reporting & Risk
  • Escalate tickets that require Service Delivery Manager support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
  • Submit Time sheets & Expense reports as indicated on their SOPs
  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
Teamwork
  • Mentor the "Junior" Service Team Members
  • Follow the schedule provided by the Service Desk Manager
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our Security Protocols and Procedures, keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the Service Desk Manager or CTO
SKILLS & ATTRIBUTES
Desired
  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • Advanced understanding of support tools, techniques and how technology is used to provide services
  • Advanced understanding of operating systems, business applications, printing systems and network systems
  • Advanced diagnosis skills of technical issues related to end-user hardware & software and network devices
  • Advanced experience and knowledge of working with the Microsoft 365 Platform
  • Must be able to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Great Communications skills, founded in being a good listener
  • A deep desire to deliver an amazing Client Experience
  • Driver's license
  • The ability to keep up with & adapt to the fast-paced IT world
Nice to Have
  • Experience using a Ticketing system / RMM Tool and PSA software
  • Experience providing support via remote tools
  • Experience in handling Technical Service Tickets
  • Professional IT Certifications such as CompTIA Network+, Security+, Microsoft MS-900, AZ-900, SC-900, AI-900, AI-3018, ITIL, ITSM, etc.
  • Client Experience Certifications such as Help desk Habits, etc.
  • Experience working either on a Help desk or for a Managed Service Provider (MSP) / IT Support Business.
Required Education/Certification
  • 4-year degree from an accredited institution
Physical Demands
  • While performing the duties of this position the employee is regularly required to sit and talk and listen. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel within the Atlanta Metro area, sometimes with short notice, and be able to provide after-hours support and weekend implementation as needed.
Supervisory Responsibilities
  • This position has no supervisory responsibilities.

Benefits:
  • Dental, Health, Vision Insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan

Schedule:
  • Monday to Friday
  • On call
Education:
  • Associate (Required)
Experience:
  • Tier II: 3 years (Required)
  • Windows: 5 years (Required)
  • Mac: 5 years (Required
License/Certification:
  • Driver's License (Required)
Work Location: In person

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