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Entry Level It Help Desk Jobs in Decatur, GA (NOW HIRING)

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

Quest Financial

IT Help Desk Specialist

Dunwoody, GA · On-site

$23/hr

IT HELP DESK COORDINATOR Atlanta, GA (Sandy Springs/Dunwoody Area) $23.00/Hour Temporary Assignment | Approximately 2 Months Mid-July through Mid-September 2026 This role will be working onsite Our ...

Revel Staffing

IT Help Desk Specialist

Atlanta, GA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

New

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

Bilingual - Spanish * IT Help Desk Call Center exp- 2 years Description LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *Bilingual, Spanish required* *MUST have ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes computer setup and low-level troubleshooting, printer setup, phone setup and employee badge creation.

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Escalate complex issues to Tier 2/3 teams Required Qualifications * 1-3 years of IT Help Desk / Desktop Support experience * CompTIA A+ (or equivalent) * Strong troubleshooting and customer service ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* * Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Decatur, GA

Entry Level It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do entry level it help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for entry level it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What jobs pay $4000 a week without a degree?

Entry-level IT help desk roles typically do not pay $4,000 a week; however, higher-paying IT positions such as network administrators, cybersecurity analysts, or cloud engineers can reach that level with experience and certifications like CompTIA, Cisco, or AWS. These roles often require technical skills, problem-solving abilities, and sometimes specialized training but not necessarily a college degree.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

How to get entry-level help desk?

To get an entry-level help desk position, candidates should develop basic IT skills, such as troubleshooting hardware and software, and obtain relevant certifications like CompTIA A+. Gaining experience through internships or volunteering can also improve chances, along with strong communication skills and familiarity with ticketing systems. Entry-level roles typically require a high school diploma or equivalent and a willingness to learn on the job.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest entry-level IT jobs, as it involves basic troubleshooting, customer support, and using common tools like ticketing systems. It typically requires good communication skills, basic knowledge of computer hardware and software, and sometimes a relevant certification such as CompTIA A+.

Is helpdesk a good entry-level IT job?

Helpdesk positions are common entry-level IT jobs that involve troubleshooting hardware, software, and network issues for users. They provide foundational experience in customer service, technical support, and often require knowledge of operating systems and ticketing tools, making them suitable for those starting a career in IT.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What job categories do people searching Entry Level It Help Desk jobs in Decatur, GA look for? The top searched job categories for Entry Level It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level It Help Desk jobs? Cities near Decatur, GA with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you

IT Service Representative (IT Help Desk)

Athena Information Technology

Atlanta, GA • On-site

$22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

IT Service Representative (IT Help Desk)

Location: Atlanta, GA

Job Type: Full-time | On-call rotation required

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

About Us

Our mission is to support our care teams with reliable technology, guided by our Core Values. We're looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.

Position Summary

As an IT Service Representative (IT Help Desk), you'll be the first point of contact for IT support across the company. You'll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You'll Do

  • Serve as the first line of IT support for staff via phone, email, and ticketing system.
  • Resolve Tier 1 issues (hardware, software, network, applications).
  • Track, document, and follow up on support tickets.
  • Escalate issues to Tier 2 teams when necessary.
  • Provide user training and support on IT equipment and software.
  • Participate in 24/7 on-call rotation for emergency support.

What We're Looking For

  • High school diploma or equivalent (required).
  • 1+ year technical support experience or internship.
  • 1 IT certification or 2-year Associate's degree.
  • Strong troubleshooting and customer service skills.
  • Experience with ticketing systems, MS Office, and remote support tools.
  • Excellent communication-able to explain technical issues clearly.

Why Join Us?

  • Competitive pay + benefits package.
  • Opportunities for career growth and certifications.
  • Supportive, mission-driven team environment.
  • Make a real impact by helping our care centers deliver better service every day.

Apply today to bring your IT skills to a place where they matter!


Job Posted by ApplicantPro