ZipRecruiter

Log In

2

Remote Desktop Support Manager Jobs in Decatur, GA

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in ... Manage and resolve a variety of help desk tickets. * Solving escalated complex issues with clear ...

Aylo Health

Radiologist- Part-Time Remote

Marietta, GA · Remote

$303K - $379K/yr

Technology Support: Company-provided laptop with docking station or desktop. * Efficient Workflow: Web-based OnePacs system * Team-Oriented Environment with emphasize on collaboration

Promoted2

Remote Insurance Agent

Sandy Springs, GA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Promoted2

Remote Insurance Agent

Atlanta, GA · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

Xplor

Technical Support Specialist

Atlanta, GA · Remote

$50K - $55K/yr

Reporting into the Customer Support Manager, you'll be responsible for ensuring that our clients ... S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at Xplor Our ...

Aylo Health

Radiology Physician

Marietta, GA · Remote

$302K - $378K/yr

Remote * 100% Remote: Work from home. * Malpractice Insurance: Available. * Technology Support: Company-provided laptop with docking station or desktop. * Efficient Workflow: Web-based OnePacs system

Personal Branding, Inc

Be Seen First

Client Services Coordinator - Remote

Atlanta, GA · Remote

$33K - $85K/yr

Accurately manage daily leads and client communications Qualifications: * At least two years of ... A laptop or desktop computer running Windows 11 or Mac OS (recent version) * High-speed broadband ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

Provide remote support using RMM tools (e.g., ConnectWise Automate) * Install, configure, and maintain desktop hardware, software, and peripherals * Manage user accounts, permissions, and access ...

next page

Showing results 1-20

All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Decatur, GA

Remote Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do remote desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What job categories do people searching Remote Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Remote Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Desktop Support Manager jobs? Cities near Decatur, GA with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,458 per year, or $35.3 per hour.

Senior IT Support Technician

Emergent Software

Atlanta, GA • On-site, Remote

$50K - $75K/yr

Full-time

Posted 7 days ago

Job description

**This is a direct hire, fully-remote position for our client. Candidates must be eligible to work in the U.S. without sponsorship or visa.**
Our Client is seeking a Senior IT Support Specialist to join its growing IT team supporting a fully remote workforce. This role is ideal for an experienced IT professional who enjoys solving complex problems, supporting end users, and continuously learning new technologies.
As part of a growing help desk organization, you'll provide elevated technical support, support identity and access management, and help build a mature Tier 1, Tier 2, and Tier 3 support model. This position offers a clear path for growth into systems administration, security, identity management, automation, and IT leadership roles. The ideal candidate is curious, customer-focused, eager to learn, and embraces AI-assisted workflows to improve efficiency and problem solving.
Responsibilities
  • Manage and resolve a variety of help desk tickets.
  • Solving escalated complex issues with clear documentation and recommendations.
  • Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions.
  • Manage users across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications.
  • Manage user access, group memberships, MFA, passwords, and SSO permissions.
  • Configure, deploy, track, and recover company devices while maintaining accurate asset records.
  • Investigate and report security-related activities, including phishing reports, access reviews, and endpoint security support.
  • Create and maintain knowledge base articles, runbooks, and user documentation.
  • Identify recurring issues and recommend process, automation, and support improvements.
  • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects.
Qualifications
  • 3-5 years of experience in IT support, help desk, desktop support, or a related technical role.
  • Experience supporting Windows and macOS environments.
  • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms.
  • Strong troubleshooting, problem-solving, and customer service skills.
  • Excellent written and verbal communication abilities.
  • Ability to explain technical concepts clearly to non-technical users.
  • Strong attention to detail and ability to follow structured processes.
  • Demonstrated ability to research issues independently before escalating.
  • Experience using or willingness to adopt AI tools to improve efficiency and problem solving.
  • Ability to thrive in a remote work environment with reliable internet access.
Nice to Haves
  • Identity and access management experience.
  • SSO, SAML, OIDC, or SCIM provisioning knowledge.
  • MDM or endpoint management experience (JumpCloud, Intune, Jamf, etc.).
  • Zoom administration or Zoom Contact Center experience.
  • Networking knowledge and troubleshooting experience.
  • Procurement or vendor management experience.
  • Endpoint security experience with tools such as CrowdStrike or Microsoft Defender.
  • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate.
  • Experience supporting distributed or remote teams.
  • Experience improving knowledge bases, documentation, or support processes.
Our Vetting Process
At Emergent Staffing, we work hard to find the right fit for you and our clients. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (30 minutes)
  3. Initial Video Interview (30-45 minutes)
  4. Client Video Interview (60 minutes)
  5. Hiring Manager Video Interview (60-90 minutes)
  6. Job Offer!

#EmergentStaffing
#IND33

Apply