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Desktop Support Technician Jobs in Decatur, GA (NOW HIRING)

NPSG GLOBAL LLC

Desktop Support Technician

Marietta, GA

$19.25 - $24.50/hr

Desktop Support Technician Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Alpharetta ...

NTT DATA Services

Desktop Support Technician

Atlanta, GA

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Atlanta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Atlanta, GA ...

NTT DATA Services

Desktop Support Technician

Alpharetta, GA · On-site

$25.66 - $34.72/hr

We are currently seeking a Desktop Support Technician to join our team in Alpharetta, Georgia (US-GA), United States (US). This is an on-site, client-based role. Only candidates local to Alpharetta ...

TEKsystems

Desktop Support

Atlanta, GA

$25 - $30/hr

Overview We are seeking a Desktop Support Technician with 3-5 years of experience providing end-user support in a manufacturing environment. This role will be responsible for troubleshooting and ...

New

TEKsystems

Desktop Support

Atlanta, GA

$25 - $30/hr

Overview We are seeking a Desktop Support Technician with 3-5 years of experience providing end-user support in a manufacturing environment. This role will be responsible for troubleshooting and ...

New

TEKsystems c/o Allegis Group

Desktop Support

Atlanta, GA · On-site

$25 - $30/hr

Overview We are seeking a Desktop Support Technician with 3-5 years of experience providing end-user support in a manufacturing environment. This role will be responsible for troubleshooting and ...

New

Connect Staffing, Inc.

IT Support Technician

Atlanta, GA

$20.75 - $28.25/hr

A large, established law firm is seeking a Desktop Support Technician to join its Atlanta office. This full-time position provides Tier 1 and Tier 2 technical support to attorneys and staff and ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years ...

TEKsystems

Desktop Support

Atlanta, GA

$25 - $30/hr

TEKsystems is looking for Technical Support Specialist that will be responsible for the following: Constantly monitor individual queue to resolve routine and non routine desktop issues and requests ...

New

TEKsystems

Desktop Support

Atlanta, GA

$25 - $30/hr

TEKsystems is looking for Technical Support Specialist that will be responsible for the following: Constantly monitor individual queue to resolve routine and non routine desktop issues and requests ...

New

TEKsystems c/o Allegis Group

Desktop Support

Atlanta, GA · On-site

$25 - $30/hr

TEKsystems is looking for Technical Support Specialist that will be responsible for the following: Constantly monitor individual queue to resolve routine and non routine desktop issues and requests ...

New

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All JobsDesktop Support Technician JobsDesktop Support Technician Jobs in Decatur, GA

Desktop Support Technician information

See Decatur, GA salary details

$13

$22

$32

How much do desktop support technician jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support technician in Decatur, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.18 per hour, depending on experience, location, and employer.

What is a desktop support technician?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What are the key skills and qualifications needed to thrive as a desktop support technician?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by desktop support technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

More about Desktop Support Technician jobs

What are popular job titles related to Desktop Support Technician jobs in Decatur, GA?

For Desktop Support Technician jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Desktop Support Technician jobs in Decatur, GA look for?

The top searched job categories for Desktop Support Technician jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Desktop Support Technician jobs?

Cities near Decatur, GA with the most Desktop Support Technician job openings:

Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $46,635 per year, or $22.4 per hour.

Desktop Support Technician

NPSG GLOBAL LLC

Marietta, GA

$19.25 - $24.50/hr

Full-time

Posted 5 days ago

Job description

Description

Title: Desktop Support Technician 

Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the IT team in handling help desk tickets and service requests. This includes on-site and remote support for employees in the use of their computers, mobile devices, and enterprise systems.  

This position is not eligible for telecommuting and will report for work in our corporate office. 

Responsibilities: 

  • Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.  
  • Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor. 
  • Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.  
  • Manage and track IT assets within IT asset management system. 
  • Provide support for telecommunication systems. 
  • Create and update technical support documentation, policies, and standard operating procedures. 

Requirements

Education/Experience: 

Required
 

  • Bachelor's degree in computer science, information technology, or another relevant field preferred. Will consider candidates currently pursuing their degree. 
  • Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.  
  • Experience in IT end-user support, help desk, or IT related experience. 
  • Experience with administration and support of Azure AD and O365. 
  • Excellent troubleshooting skills with Windows 11 operating system. 

Preferred 

  • Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator  
  • Experience with DUO, Microsoft MFA, or other MFA solution 
  • Experience with RingCentral or other telecommunications systems 
  • A+ Certification 
  • PowerShell Scripting 

 NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

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