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Desktop Support Technician Jobs in Decatur, GA (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At ... Provide support for VPN, remote desktop, and connectivity issues * Maintain asset inventory and ...

F2Onsite

Be Seen First

PART TIME IT Support Technician II

Forest Park, GA · On-site

$17 - $18/hr

Position Overview Seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. This hands on role is responsible for troubleshooting ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA · On-site

$55K - $60K/yr

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a ... This role focuses on desktop support, user account administration, device deployment, and basic ...

ServIT

Onsite IT Support Technician

Atlanta, GA · On-site

$55K - $60K/yr

We are seeking a customer-focused IT Support Technician to provide on-site technical support for a ... This role focuses on desktop support, user account administration, device deployment, and basic ...

SERVIT INC

Onsite IT Support Technician

Atlanta, GA

$55K - $60K/yr

Description We are seeking a customer-focused IT Support Technician to provide on-site technical ... This role focuses on desktop support, user account administration, device deployment, and basic ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

Stefanini Group

Desktop Support Specialist

Atlanta, GA · On-site

$30 - $35/hr

Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes. * Assist with cloud-based application deployments and ensure compatibility during migrations.

Karls Technology

Be Seen First

Computer Repair Technician

Atlanta, GA · On-site

$40K - $48K/yr

The Computer Technician position at our company is a mixture of a computer hardware technician and a desktop support technician. A Computer Technician will install, assemble, build, troubleshoot ...

In-Telecom

Voice L2 Technician

Kennesaw, GA

$55K - $65K/yr

Description We are seeking an IT Support Technician for a role that provides help desk support ... Tier 1-2 desktop support * General client issues as assigned * Document all work and resolve issues ...

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

Provide onsite desktop and deskside support for business users * Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments * Support laptops, desktops, multi-monitor ...

F2Onsite

IT Support Technician II

Forest Park, GA · On-site

$20.75 - $28.50/hr

F2Onsite is seeking a Level 2 IT Support Technician to provide onsite desktop and end user support in a corporate Windows environment. The role involves troubleshooting hardware and software issues ...

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All JobsDesktop Support Technician JobsDesktop Support Technician Jobs in Decatur, GA

Desktop Support Technician information

See Decatur, GA salary details

$13

$22

$32

How much do desktop support technician jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for desktop support technician in Decatur, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.18 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.
More about Desktop Support Technician jobs
What job categories do people searching Desktop Support Technician jobs in Decatur, GA look for? The top searched job categories for Desktop Support Technician jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Technician jobs? Cities near Decatur, GA with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Decatur, GA as of July 2026, with employment types broken down into 2% Locum Tenens, 89% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $46,635 per year, or $22.4 per hour.
Help Desk Support Technician

Help Desk Support Technician

NuAxis Innovations

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Posted 5 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.

Overview

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Key Responsibilities

  • Provide Tier 1 technical support via phone, email, and in-person

  • Troubleshoot hardware, software, and network issues

  • Support Windows 10/11 and macOS environments

  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent

  • Perform Active Directory tasks (user creation, password resets, group management)

  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

  • Assist with device imaging (PXE), deployments, and upgrades

  • Provide support for VPN, remote desktop, and connectivity issues

  • Maintain asset inventory and assist with hardware lifecycle management

  • Escalate complex issues to Tier 2/3 teams

Required Qualifications

  • 1-3 years of IT Help Desk / Desktop Support experience

  • CompTIA A+ (or equivalent)

  • Strong troubleshooting and customer service skills

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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