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Desktop Support Technician Jobs in Decatur, GA (NOW HIRING)

Syntricate Technologies

desktop support

Alpharetta, GA · On-site

Desktop Support Engineer Location: ALPHARETTA, GA Duration: Contract * Windows Desktop General Engineering? Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen ...

JW Affinity IT

Desktop Technician

Marietta, GA · On-site

$45K - $50K/yr

Desktop Technician I Our Desktop Technicians will perform a variety of duties in support of end users for IT hardware and/or software. Using knowledge in all aspects of computer design, functionality ...

Zortech Solutions

Desktop Support-US

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Location: 5335 Triangle Parkway NW, Peachtree Corners, GA 30092 (Onsite) Duration: Fulltime Candidate should be responsible to perform following activities: * Configure and support ...

New

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA · On-site

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates in three regions. While each region has different brands, each brand is operated with the same ...

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

InstantServe LLC

Mobile Computer Support

Atlanta, GA · On-site

Experience • Windows 10, Windows 10/11, Proficient (4-6 Years), Yes • Desktop Support, Desktop support or related experience, Proficient (4-6 Years) , Yes • Enterprise Desktop Deployment ...

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Desktop Support Technician information

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How much do desktop support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support technician in Decatur, GA is $22.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $24.18 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Technician, and why are they important?

To thrive as a Desktop Support Technician, you need solid knowledge of computer hardware, operating systems, networking basics, and troubleshooting techniques, typically backed by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and common office software is essential for resolving technical issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist end-users and manage multiple support requests. These abilities ensure timely and effective technical support, minimizing downtime and boosting productivity across the organization.

What are some common challenges faced by Desktop Support Technicians, and how can they effectively manage these situations?

Desktop Support Technicians often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing time-sensitive requests from multiple users, and clearly communicating technical solutions to non-technical staff. To effectively manage these situations, it's important to prioritize tickets based on urgency, maintain clear documentation, and develop strong interpersonal skills for user support. Staying up-to-date with the latest technology trends and collaborating closely with other IT team members also helps in resolving complex issues efficiently.

What are Desktop Support Technicians?

Desktop Support Technicians are IT professionals responsible for providing technical support and troubleshooting services to end users, typically within an organization. They install, maintain, and repair computer hardware, software, and peripherals, ensuring that employees can work efficiently. In addition to resolving technical issues, they may assist with system upgrades, security updates, and user training. Their goal is to minimize downtime and keep all computer systems running smoothly.

What is the difference between Desktop Support Technician vs Help Desk Technician?

AspectDesktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, hands-on support for hardware/software issuesRemote or on-site, troubleshooting user issues
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

Both roles involve supporting users with IT issues, but Desktop Support Technicians typically handle hands-on hardware and software troubleshooting on-site, while Help Desk Technicians often provide remote support and focus on user assistance. The roles overlap in certifications and industry usage, making them closely related but distinct in daily tasks.

More about Desktop Support Technician jobs
What are popular job titles related to Desktop Support Technician jobs in Decatur, GA? For Desktop Support Technician jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Technician jobs in Decatur, GA look for? The top searched job categories for Desktop Support Technician jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Technician jobs? Cities near Decatur, GA with the most Desktop Support Technician job openings:
Desktop Support Technician jobs near you
Infographic showing various Desktop Support Technician job openings in Decatur, GA as of May 2026, with employment types broken down into 1% Internship, 6% As Needed, 67% Full Time, 1% Part Time, 24% Contract, and 1% Nights. Highlights an 10% Physical, 20% Hybrid, and 70% Remote job distribution, with an average salary of $46,635 per year, or $22.4 per hour.
Technical Support Atlanta, Georgia Onsite

Technical Support Atlanta, Georgia Onsite

My3Tech Inc

Atlanta, GA • On-site

$36.10K - $45.20K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Role: Technical Support
Location :150 Garnett Street and 55 Trinity Ave Atlanta, Georgia 30303-0000
Duration: 12+ months contract
Job Summary:
A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the organization. Their primary responsibility is to ensure that computer hardware, software, and related peripherals are functioning correctly and efficiently, allowing employees to perform their job tasks without disruptions.
This role is responsible for diagnosing, troubleshooting, and resolving hardware and software issues related to desktop computers, laptops, and other end-user devices. They provide technical support to employees, ensuring the smooth operation of IT equipment to maximize productivity.
The Desktop Support Technician is to provide a single point of contact for end users to receive support and maintenance within the organization's end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.
Key Responsibilities:
1. Technical Support: Provide first-level technical support to end-users by responding to IT-related inquiries, troubleshooting issues, and resolving problems related to desktops, laptops, printers, and other peripherals.
2. Hardware Maintenance: Install, configure, and maintain desktop hardware components, including CPUs, memory, hard drives, and graphics cards and reimage devices.
3. Software Support: Install, configure, and troubleshoot operating systems, software applications, and drivers on end-user devices. Assist with software updates and patches.
4. Network Connectivity: Troubleshoot network connectivity issues, including wired and wireless connections. Assist with setting up and configuring network printers and other networked devices.
5. Remote Assistance: Provide remote support to off-site or remote employees, assisting with technical issues through phone, email, or remote desktop tools.
6. Documentation: Maintain accurate records of all support requests, including issue descriptions, resolutions, and follow-up actions. Update knowledge base articles and documentation.
7. Security Compliance: Ensure that all desktops and laptops are compliant with the organization's security policies and standards. Implement antivirus software and security updates.
8. Collaboration: Collaborate with IT teams, such as network administrators and system administrators, to resolve complex technical issues and improve overall system performance. Work across all internal and external areas of IT as one team
9. Training: Assist with training of new devices, software or new employees.
Qualifications:
Required: Bachelor's or associate's degree in computer science, information technology, or a related field, and CompTIA A+ certification are required.
Preferred: Bachelor's or associate's degree in computer science, information technology, or a related field, CompTIA A+ certification, and three or more years of work experience.
KSA's:
• Strong knowledge of desktop operating systems (e.g., Windows, macOS) and common productivity software (e.g., Microsoft Office).
• Excellent communication and interpersonal skills for interacting with end-users.
• Problem-solving and critical-thinking abilities to diagnose and resolve technical issues.
• Attention to detail and the ability to work independently or as part of a team.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) can be advantageous.
Thanks and Regards,
Vinay Kumar
Technical Recruiter
1601 N Harrison Ave, STE # 2B, Pierre, SD 57501
Phone: 605-220-5981 Ext. 114 | Direct: 605-640-5005 | vinaykumar.C@my3tech.com
F: (605) 609-2010 | W: www.my3tech.com
Certified Minority Business Enterprise (MBE)
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