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Weekend Helpdesk Jobs in Decatur, GA (NOW HIRING)

Ingenico

Helpdesk Manager

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position ...

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

nLeague Services

Helpdesk Support

Atlanta, GA · On-site

$19.75 - $27/hr

Atlanta Public Schools - IT Duration: 12+ Months Location: 130 Trinity Ave SW 1st Floor Atlanta, Georgia 30303-0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Must be willing and able to travel, work after hours and weekends as required. * Good technical ... a help desk environment. Physical Requirements The physical demands described here are ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Must be willing and able to travel, work after hours and weekends as required. * Good technical ... a help desk environment. Physical Requirements The physical demands described here are ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site : As a Help Desk System Analyst ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 ... and weekend implementation as needed. Supervisory Responsibilities * This position has no ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 ... and weekend implementation as needed. Supervisory Responsibilities * This position has no ...

Deloitte

Junior Associate, Compliance HelpDesk

Atlanta, GA · On-site

$17.75 - $24/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools * Guiding callers through policy requirements and mandatory procedures * Documenting and maintaining ...

Tulsa Welding School

Electrical Instructor

Atlanta, GA · On-site

$60K/yr

Instructor- Skilled Trades StrataTech Education Group | Tulsa Welding School | The Refrigeration School is hiring full-time, onsite Instructors for days, evenings and weekends! Help shape the future ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work areas for employees * Create and maintain process documents * Basic networking skills such as ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

... help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users ...

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All JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Decatur, GA

Weekend Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do weekend helpdesk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for weekend helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What job categories do people searching Weekend Helpdesk jobs in Decatur, GA look for? The top searched job categories for Weekend Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Weekend Helpdesk jobs? Cities near Decatur, GA with the most Weekend Helpdesk job openings:
Weekend Helpdesk jobs near you

Helpdesk Manager

Ingenico

Alpharetta, GA • On-site

Full-time

Posted 7 days ago

Job description

WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position responsible for managing a multi-layered support operation delivered through our external partner
The Helpdesk team supports inbound and outbound merchant interactions while enabling key sales and operational processes. Due to the scale and complexity of the function, this role will provide dedicated leadership and oversight to ensure service continuity, operational excellence, and continuous improvement.
This is a high-impact position responsible for driving service quality, managing supplier performance, and ensuring revenue protection by overseeing workflows tied to invoicing, purchase orders, warranty programs, and merchant support activities. The role also plays a key part in transforming the Helpdesk into a more efficient, value-generating function that can directly support sales growth and customer satisfaction.
WHAT YOU'LL DO
Helpdesk Operations & Delivery
  • Oversee the end-to-end Helpdesk operations for the Americas region, ensuring consistent and effective daily performance.
  • Manage a team of 12 agents (via supplier) handling inbound/outbound merchant calls and operational support tasks.
  • Ensure timely handling of critical activities such as invoice processing, purchase orders, hardware requests, and warranty-related projects to prevent revenue loss.
  • Supervise Salesforce case management, with responsibility for approximately 4,500 activities per month.
  • Establish structure and clarity across multiple layers of Helpdesk processes and workflows.

Supplier Management & Service Improvement
  • Act as the primary point of contact for the Helpdesk supplier, managing performance, delivery, and resourcing.
  • Drive and oversee a structured service improvement plan to enhance operational effectiveness and service quality.
  • Identify gaps and opportunities to transform the Helpdesk into a higher-performing, customer-centric function.
  • Monitor and enforce SLAs, KPIs, and service standards to ensure accountability and continuous improvement.

Governance & Stakeholder Engagement
  • Lead governance cadence including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and operational audits.
  • Serve as the named lead for all Helpdesk-related customer and internal escalations.
  • Partner closely with Sales, Operations, and other internal stakeholders to align Helpdesk output with business priorities.
  • Ensure the Helpdesk function effectively supports revenue-generating activities and sales enablement.

Financial Ownership & Compliance
  • Own financial management of the Helpdesk function, including processing and tracking all supplier-related purchase orders.
  • Ensure adherence to financial timelines and processes to avoid delays in PO approvals and deliveries.
  • Maintain budget oversight and ensure alignment with financial targets and operational needs.

ABOUT YOUR SKILLS
  • Proven experience in Helpdesk, Customer Support, or Service Operations management
  • Demonstrated success managing third-party suppliers or outsourced service providers
  • Strong operational leadership skills with the ability to manage complex, multi-layered support environments
  • Experience overseeing high-volume case management systems (e.g., Salesforce)
  • Financial acumen with experience managing purchase orders, budgets, and vendor-related costs
  • Ability to drive service improvement initiatives and operational transformation
  • Strong stakeholder management and communication skills across cross-functional teams
  • Experience working in fast-paced, high-volume environments with competing priorities
  • Background in payments, fintech, or technology services is a plus

AAP/EEO Statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-RBC

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