At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.RESPONSIBILITIES:Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.Track and update IT inventoryRespond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)Create desktop computer and laptop imagesSet up and configure new computersInstall application softwareMaintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protectionWork with vendors to help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.Perform miscellaneous related duties and other duties as assignedREQUIREMENTS:Certificate or Diploma from a Technical School plus one year of directly related experienceExcellent interpersonal, verbal, and written skillsStrong problem-solving and analytical thinking skillsExperience using Windows 10, and Office 365 a plusExperience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferredAbility to multi-task and prioritize assignments" This is not a remote position."