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Helpdesk Associate Jobs in Decatur, GA (NOW HIRING)

Digicomplish Inc

Technical Helpdesk Associate

Atlanta, GA · On-site

$17.75 - $24/hr

Technical Helpdesk Associate Job Summary We are seeking a detail-oriented and proactive Technical Helpdesk Associate with a minimum of 5+ years of experience to provide user access support, manage ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

... help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work areas for employees * Create and maintain process documents * Basic networking skills such as ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... Modern Desktop Administrator Associate, or similar are highly desirable. * Excellent communication ...

Express

Sales Associate

Atlanta, GA · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Morrow, GA · On-site

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Atlanta, GA

$13.75 - $18.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Morrow, GA

$13.25 - $18/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Express

Sales Associate

Atlanta, GA · On-site

$13.75 - $18.75/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Morrow, GA · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Morrow, GA · On-site

$13.25 - $18/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express & Bonobos

Sales Associate

Atlanta, GA

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Retail Sales Associate

Atlanta, GA · On-site

$14.50 - $16.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Bonobos

Retail Sales Associate

Alpharetta, GA

$14.75 - $16.75/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Bonobos

Retail Sales Associate

Alpharetta, GA · On-site

$14.75 - $16.75/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Bonobos

Retail Sales Associate

Atlanta, GA · On-site

$14.50 - $16.50/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Express

Retail Sales Associate

Alpharetta, GA

$14.75 - $16.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Bonobos

Retail Sales Associate

Atlanta, GA · On-site

$14.50 - $16.50/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Express & Bonobos

Retail Sales Associate

Atlanta, GA

$14.50 - $16.50/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

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Helpdesk Associate information

See Decatur, GA salary details

$14

$20

$32

How much do helpdesk associate jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for helpdesk associate in Decatur, GA is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Helpdesk Associate jobs? Cities near Decatur, GA with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you

Technical Helpdesk Associate

Digicomplish Inc

Atlanta, GA • On-site

$17.75 - $24/hr

Other

Posted 7 days ago

Job description

Job Title: Technical Helpdesk Associate

Job Summary

We are seeking a detail-oriented and proactive Technical Helpdesk Associate with a minimum of 5+ years of experience to provide user access support, manage service requests, and ensure timely communication with stakeholders. The ideal candidate will possess strong analytical skills, excellent communication abilities, and solid proficiency in Microsoft Excel, along with the ability to multitask in a fast-paced environment.

Key Roles & Responsibilities

User Access Management

  • Process user account requests, including password resets and new user creation, in accordance with submitted service requests.
  • Validate request forms for completeness and accuracy before provisioning access.
  • Coordinate with the reporting manager when forms are incomplete or incorrect to ensure proper authorization prior to execution.
  • Follow defined security and compliance protocols while granting system access.

Request Validation & Approval Coordination

  • Review incoming requests to ensure all required approvals and details are present.
  • Proactively follow up with managers and stakeholders for pending approvals.
  • Maintain accurate documentation of request validations and approvals.

Communication & Email Management

  • Provide timely updates to end users and stakeholders regarding request status via email.
  • Respond promptly to queries and ensure effective communication across teams.
  • Maintain professional communication standards in all interactions.

Reporting & Data Management

  • Generate and maintain predefined reports in Microsoft Excel as per organizational requirements.
  • Ensure data accuracy and consistency in all reports.
  • Assist in improving reporting processes where applicable.

Operational Efficiency & Multitasking

  • Manage multiple requests simultaneously while meeting defined service level agreements (SLAs).
  • Prioritize tasks effectively in a high-volume support environment.
  • Demonstrate strong time management and organizational skills.

Required Qualifications & Skills

  • Minimum 5+ years of experience in a technical helpdesk or IT support role.
  • Strong working knowledge of Microsoft Excel (e.g., formulas, data handling, reporting).
  • Experience in user account management and access provisioning.
  • Excellent written and verbal communication skills.
  • Ability to multitask efficiently and handle high email volumes.
  • Strong attention to detail and problem-solving mindset.
  • Familiarity with IT service management tools and ticketing systems is preferred.

Preferred Attributes

  • Ability to work independently while collaborating with cross-functional teams.
  • Strong customer service orientation.
  • Quick response time and ability to manage priorities effectively.

Eligibility Requirement

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