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Helpdesk Associate Jobs in Decatur, GA (NOW HIRING)

Helpdesk Associate Tier 1

Norcross, GA ยท On-site

$18.75 - $25.25/hr

Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work areas for employees * Create and maintain process documents * Basic networking skills such as ...

Helpdesk Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

Helpdesk Analyst Job Summary: The Helpdesk Analyst is responsible for providing first-level ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Helpdesk Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

Helpdesk Analyst Job Summary: The Helpdesk Analyst is responsible for providing first-level ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Helpdesk System Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower ... Modern Desktop Administrator Associate, or similar are highly desirable. * Excellent communication ...

Sales Associate

Atlanta, GA ยท On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Atlanta, GA

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Atlanta, GA

$13.50 - $18.25/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Atlanta, GA

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Atlanta, GA

$13.75 - $18.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Atlanta, GA ยท On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Atlanta, GA

$13.75 - $18.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

Sales Associate

Atlanta, GA

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Sales Associate

Atlanta, GA ยท On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team BENEFITS AND COMPENSATION PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Retail Sales Associate

Atlanta, GA ยท On-site

$14.50 - $16.50/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Tier 2 Helpdesk Technician

Smyrna, GA ยท On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 ... Associate (Required) Experience: * Tier II: 3 years (Required) * Windows: 5 years (Required) * Mac ...

Retail Sales Associate

Alpharetta, GA ยท On-site

$14.75 - $16.75/hr

Strong communicator and skilled at written and verbal communication Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial ...

Retail Sales Associate

Atlanta, GA

$14.50 - $16.50/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

DOAS Helpdesk System Analyst

Atlanta, GA ยท On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... Modern Desktop Administrator Associate, or similar are highly desirable. Excellent communication ...

Retail Sales Associate

Alpharetta, GA

$14.75 - $16.75/hr

... of benefits to help protect full-time associate's health and long-term financial security including: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match ...

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Helpdesk Associate information

See Decatur, GA salary details

$14

$20

$32

How much do helpdesk associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for helpdesk associate in Decatur, GA is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
Infographic showing various Helpdesk Associate job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $43,591 per year, or $21 per hour.
Helpdesk Associate Tier 1

Helpdesk Associate Tier 1

Ole Mexican Foods Inc

Norcross, GA โ€ข On-site

$18.75 - $25.25/hr

Full-time

Posted 4 days ago


Job description

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom applications, and computer hardware.

RESPONSIBILITIES:

  • Manage, configure, troubleshoot, and repair Handheld scanners, desktop computers, laptops, phones etc.
  • Track and update IT inventory
  • Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
  • Set up and remove user accounts on systems including Office 365 accounts, network, email, phone, security, etc.)
  • Create desktop computer and laptop images
  • Set up and configure new computers
  • Install application software
  • Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
  • Work with vendors to help resolve technical issues
  • Lift, move IT equipment and rearrange work areas for employees
  • Create and maintain process documents
  • Basic networking skills such as connecting the computers to domain, troubleshooting network connection issues etc.
  • Perform miscellaneous related duties and other duties as assigned

REQUIREMENTS:

  • Certificate or Diploma from a Technical School plus one year of directly related experience
  • Excellent interpersonal, verbal, and written skills
  • Strong problem-solving and analytical thinking skills
  • Experience using Windows 10, and Office 365 a plus
  • Experience with Help Desk software, IT Glue Documentation software, ConnectWise RMM tool, Sophos Email Gateway, and Active Directory is preferred
  • Ability to multi-task and prioritize assignments

" This is not a remote position."