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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

Robert Half

Help Desk Analyst

Decatur, GA · On-site

$23.75 - $27.50/hr

... assist with end-user device setup to ensure equipment is ready for operational use. • Monitor ... providing help desk or desktop support in a detail-focused environment. • Working knowledge of ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals. * Skills

New

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals. * Skills

New

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

... * Assist users with AWS and SharePoint environments; deliver high-quality customer service via ... Help desk support / IT support / desktop support / end-user support * Windows 11 / Active Directory ...

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Walk customers through problem-solving processes. * Assist with administrative tasks related to ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... Communicate technical information clearly to non-technical users. * Assist users with enterprise ...

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... assist users with application operations. Responds to internal and external client concerns both ...

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Assistant Dell Help Desk information

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$10

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How much do assistant dell help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What does the Dell support Assistant do?

The Dell Support Assistant is a software tool used by Dell Help Desk assistants to diagnose, troubleshoot, and resolve hardware and software issues on Dell computers. It provides system updates, alerts, and automated support features to help maintain device performance and security.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

How hard is it to get hired at Dell?

Getting hired as an Assistant Dell Help Desk typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments, and competition can be moderate depending on the position and location.

Does Dell provide work from home?

For the Assistant Dell Help Desk role, Dell offers some remote work options depending on the position and location. Many help desk roles can be performed remotely with the necessary technical setup and communication tools. Availability of work-from-home arrangements may vary based on company policies and current operational needs.

Does Dell Technologies pay well?

The Assistant Dell Help Desk role typically offers competitive pay aligned with industry standards for technical support positions. Salaries can vary based on experience, location, and certifications, with entry-level roles starting around industry minimums and increasing with skills and tenure.
What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for? The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs? Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:
Assistant Dell Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

Robert Half

Decatur, GA • On-site

$23.75 - $27.50/hr

Temporary

Posted 7 days ago

Job description

We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts.
Responsibilities:
• Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality.
• Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution.
• Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion.
• Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach.
• Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use.
• Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets.
• Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance.
• Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications.
• Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.• Demonstrated experience providing help desk or desktop support in a detail-focused environment.
• Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices.
• Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support.
• Familiarity with Active Directory for routine account-related support activities.
• Strong communication skills with the ability to assist users clearly and effectively.
• Proven ability to manage multiple support requests while maintaining accuracy and responsiveness.
• Customer-service mindset with a consistent focus on delivering a positive user experience.
• Bachelor’s degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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