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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Yancey Bros.co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Yancey Bros. Co.

Help Desk Technician

Austell, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Walk customers through problem-solving processes. * Assist with administrative tasks related to ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

... * Assist users with AWS and SharePoint environments; deliver high-quality customer service via ... Help desk support / IT support / desktop support / end-user support * Windows 11 / Active Directory ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... Communicate technical information clearly to non-technical users. * Assist users with enterprise ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Escalate complex issues to the Infrastructure Engineer or IT leadership as needed * Assist with AV ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Escalate complex issues to the Infrastructure Engineer or IT leadership as needed * Assist with AV ...

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Assistant Dell Help Desk information

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How much do assistant dell help desk jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

Is Dell laying off employees in 2026?

There is no publicly available information indicating that Dell is planning widespread layoffs in 2026. As an Assistant Dell Help Desk professional, employment stability depends on company performance and industry trends, but no official announcements have been made about layoffs for that year.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

How much does Dell pay an hour?

The hourly pay for an Assistant Dell Help Desk role typically ranges from $15 to $20 per hour, depending on experience, location, and specific responsibilities. Entry-level positions may start at the lower end, while experienced technicians or those with specialized skills can earn higher wages. The role often involves troubleshooting, customer support, and using diagnostic tools.

Does Dell have work from home?

For an Assistant Dell Help Desk role, Dell offers remote work options depending on the position and location. Many help desk jobs at Dell can be performed remotely, often requiring familiarity with remote support tools and a suitable home office setup. Availability of work-from-home arrangements may vary based on company policies and current operational needs.

Is getting a helpdesk job hard?

Getting an Assistant Dell Help Desk position can be competitive and typically requires basic technical knowledge, customer service skills, and relevant certifications such as CompTIA A+. Success depends on your ability to troubleshoot issues, communicate clearly, and demonstrate problem-solving skills, often with some prior experience or training. The role usually involves working in a fast-paced environment with regular schedules and the use of remote support tools.
What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for? The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs? Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:
Assistant Dell Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Yancey Bros Co

Austell, GA • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Yancey Bros. rating

7.8

Company rating: 7.8 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

63rd of 146 rated vehicle equipment hire

Job description

Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset...our employees.
What You Will Be Doing:
As a Help Desk Technician your main focus is to assist employees with technical support and troubleshooting for their computer hardware and software issues. You will also maintain user accounts, complete new computer set ups and install/configure/maintain different hardware (PC, tablet, phone, printer, etc) and software/operating systems. There will also be times where you will assist with network and service maintenance.
Primary Responsibilities:
  • Respond to end user requests via phone, email, ticketing system, or in person
  • Installs, configures, and maintains hardware (PC, tablet, phone, printer, scanner, fax, copier, etc)
  • Installs, configures, and maintains software and operating systems
  • Administers workstation assets by tracking computer equipment and installed software
  • End user training as required
  • Create/Update/Delete user accounts
  • Assists Network Administrator with network and server maintenance
  • Monitors and maintains applications and hardware
  • Monitors and maintain server and network backups
  • Gather and respond to feedback from end user surveys
  • Document procedures for IT and end users
  • Document work orders and keep users up-to-date on their cases
  • Generate reports on tickets, assets, accounts, etc. as required
Additional Responsibilities:
  • Participate in required safety program, and work in a safe manner.
  • Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have a working knowledge of TCP/IP networks, PC's and their components, Active Directory, group policy, NTFS security, and common software applications. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work with minimal supervision is required for this position as well.
Education/Experience:
  • High school diploma or equivalent preferred.
Required Qualifications/Skills:
  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Excellent customer services skills
  • Excellent technical problem solving skills and the ability to understand complex and abstract concepts
  • A general knowledge of common software applications such as Word, Excel, PowerPoint, Outlook, Ghost, Symantec Endpoint Protection, etc.
  • A good working knowledge of voice and data cables, jacks, and patch panels
  • A good general knowledge of TCP/IP networks and basic services used such as DNS, DHCP, SMB, FTP, etc.
  • Working knowledge of Active Directory, group policy, NTFS security
  • Working knowledge of PC's and their components. Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable.
  • Ability to analyze problems and solve them through your own research and by drawing your own conclusions.
  • Excellent judgement within given parameters. For example, when to recommend repairing a PC instead of replacing a PC.
  • Ability to manage multiple tasks and establish priorities
  • Ability to function effectively as a team member within IT as well as other areas of the organization.
  • Ability to lift up to 60 lbs to a height of 4 ft regularly
  • Ability to diagnose and repair software problems remotely
  • Ability to work well under moderate pressure
  • Good working knowledge of the Windows command line
  • Ability to script installs and administrative tasks is preferred, but not required
  • Must carry a cell phone during business hours and on-call rotations. Must be able to respond to calls in 30 minutes or less when on call, 24 hours per day.
  • Must be able to travel 15% of the time to other branches in Georgia. (Albany, Augusta, Brunswick, Savannah, and Valdosta are the most distant branches)
  • Attention to detail
Preferred Qualifications/Skills:
  • Bachelors' degree preferred, but not required
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
  • Safety: We value the lives and health of our team and customers above all else.
  • Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
  • Teamwork: We work as one across our organization for the benefit of our customers.
  • Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide.
  • Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:
  • Acting in a safe manner
  • Exhibiting honesty and integrity
  • Acting in a fair and ethical manner
  • Team mentality
  • Delivering quality results
  • Embraces change / improvement
  • Exhibiting superior customer service skills
  • Exhibiting pride and ownership
  • Working with a sense of urgency
  • Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
  • Competitive Pay
  • Individual Bonus Opportunities Available
  • Technician Tool Allowance
  • 401k Plan Strong Company Match
  • Employee Profit Sharing
  • Financial Wellness Coaching
Employee Wellness Program
  • Medical, Vision, Dental Insurance
  • Prescription Drug Coverage
  • Flexible Spending Accounts
  • Short & Long Term Disability
  • Group Life Insurance
Personal Time Off
  • Paid Holidays
  • Paid Sick Leave
Career Development
  • Tuition Reimbursement
  • Ongoing Training
  • Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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