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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

... 0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical support ... * Assist with onboarding, mentoring, and technical guidance for Tier-1 support staff * Support ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional ...

DIGIOFFICE

Service Desk Analyst

Johns Creek, GA

$19 - $26/hr

Follow established IT support procedures, security practices, and client service standards. Assist ... Required Qualifications: Prior experience in a service desk, help desk, desktop support, or ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

This position reports directly to the Service Desk Manager ... Responsibilities: * Assist Cortavo end users with various desktop support related questions, such ...

OneTrust

Deal Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

The Challenge As a Deal Desk Analyst, you support the execution of contract structuring and post ... Your Mission Deal & Contract Support (Execution-Focused) * Assist in structuring and configuring ...

AGG

Service Desk Support Analyst

Atlanta, GA · On-site

$19.50 - $26.75/hr

Position Purpose The Service Desk Analyst is responsible for providing technical support to ... Comfort using AI technologies, copilots, chat-based assistants, or enterprise knowledge tools for ...

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Accurately maintains support metrics and turnaround times on support requests. * Assist with ...

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Assistant Dell Help Desk information

See Decatur, GA salary details

$10

$20

$32

How much do assistant dell help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What does the Dell support Assistant do?

The Dell Support Assistant is a software tool used by Dell Help Desk assistants to diagnose, troubleshoot, and resolve hardware and software issues on Dell computers. It provides system updates, alerts, and automated support features to help maintain device performance and security.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

How hard is it to get hired at Dell?

Getting hired as an Assistant Dell Help Desk typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments, and competition can be moderate depending on the position and location.

Does Dell provide work from home?

For the Assistant Dell Help Desk role, Dell offers some remote work options depending on the position and location. Many help desk roles can be performed remotely with the necessary technical setup and communication tools. Availability of work-from-home arrangements may vary based on company policies and current operational needs.

Does Dell Technologies pay well?

The Assistant Dell Help Desk role typically offers competitive pay aligned with industry standards for technical support positions. Salaries can vary based on experience, location, and certifications, with entry-level roles starting around industry minimums and increasing with skills and tenure.
What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for? The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs? Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:
Assistant Dell Help Desk jobs near you

HELP DESK TECH TIER 1

Hooters

Atlanta, GA

$18/hr

Full-time

Posted 9 days ago

Hooters rating

5.9

Company rating: 5.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

44th of 86 rated restaurants

Job description

Key Metric

  • Store Support
  • Network support
  • Software and Hardware troubleshooting
  • Hardware imaging and staging
  • Customer Service
  • Productivity
  • Time Resolution

Primary Accountabilities
• Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
• Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services.
• Log all calls into the ticketing system.
• Monitor ticket queue and work tickets based on priorities.
• Monitor logs, dashboards, and reports to identify potential issues.
• Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines.
• Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications.
• Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades
• Oversee the daily performance of computer systems in the corporate office and restaurants.
• Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues.
• Receive and maintain proper training.
• Assist with other responsibilities as directed by leadership

Competencies

  1. Team Player – Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.
  2. Talent Coach – Continuously develops the competencies of both self and others.
  3. Customer Focus – Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve.
  4. Result Driven – Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs.
  5. Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are

Skills and Knowledge

  • Strong organization and planning skills.
  • Strong analytical and problem-solving skills
  • Proficient in troubleshooting Microsoft Windows 7, 8, and 10
  • Ability to communicate clearly and concisely, both orally and in writing
  • Experience with restaurant systems preferred, but not required.
  • Experience with modern day ITSM ticketing systems.
  • Experience troubleshooting network issues.
  • Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
  • Experience with Microsoft Active Directory
  • Experience with end user security software
  • Experience with call center phone system a plus
  • Ability to work with various computer programs and systems.
  • Ability to build relationships at all levels.
  • Ability to handle confidential and sensitive information.
  • Ability to deal with ambiguity and manage changing priorities.

Qualifications

  • Associate degree or equivalent work experience.
  • Previous restaurant and/or retail support experience preferred.
  • 2 years in end-user support with increasing responsibilities and scope.
  • Par/NCR POS support is a strong plus.
  • 2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
  • 2 years of experience working with Windows servers, including Active Directory.

What Hooters employees say

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