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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical ... Create, modify, and disable user accounts in Active Directory * Assist with employee onboarding and ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

Johnson Service Group

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Communication Desk Assistant

Lithia Springs, GA · On-site

$35 - $40/hr

Communication Desk Assistant 3 Work Location: Lithia Springs, GA Requirements: US Citizenship ... helpful. Responsibilities: This position is responsible for initiating and maintaining ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

inteletech

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$40/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

Maintain accurate and detailed documentation of all service desk interactions and resolutions. * Assist users with basic software and hardware installations, configurations, and troubleshooting.

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Assistant Dell Help Desk information

See Decatur, GA salary details

$10

$20

$32

How much do assistant dell help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

Does Assistant Dell Help Desk offer remote jobs?

Assistant Dell Help Desk positions often offer remote work options, especially for technical support roles that can be performed online. Candidates typically need reliable internet access, relevant technical skills, and may require specific certifications or training. Remote opportunities depend on the company's current staffing needs and policies.

Is help desk a good entry level IT job?

A help desk position, such as an Assistant Dell Help Desk role, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.

What are popular job titles related to Assistant Dell Help Desk jobs in Decatur, GA?

For Assistant Dell Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for?

The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs?

Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:

Assistant Dell Help Desk jobs near you
Infographic showing various Assistant Dell Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,330 per year, or $20.4 per hour.

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

STI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 7 days ago

Job description

Job Summary:
STI is a company seeking a Help Desk System Analyst to provide technical support and resolve issues related to various systems. The role involves responding to support tickets, assisting users with technical issues, and collaborating with IT teams to ensure smooth operations.
Responsibilities:
• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.
Qualifications:
Required:
• Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
• Assist users with password resets, PST file management, and Exchange Admin tasks.
• Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
• Use ticket tracking systems to document, prioritize, and track user issues effectively.
• Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
• Support security and authentication tools such as OKTA and Crowdstrike.
• Maintain knowledge of AWS and SharePoint systems to assist users as needed.
• Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
• Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred:
• 3+ years of experience in a technical support or help desk role.
• Strong understanding of Windows 11, Active Directory, and Microsoft O365.
• Experience troubleshooting network connectivity, VPNs, and IP phone systems.
• Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
• Proficiency with ticket tracking systems and remote support tools.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
• Excellent communication and interpersonal skills to interact with users of varying technical expertise.
• Strong organizational skills and attention to detail in documenting issues and resolutions.
Company:
STI Education Services Group is an education administration company. Founded in 1928, the company is headquartered in Cainta, PHL, with a team of 1001-5000 employees. The company is currently Late Stage.

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