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Assistant Dell Help Desk Jobs in Decatur, GA (NOW HIRING)

Revel Staffing

IT Help Desk Specialist

Atlanta, GA

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional ...

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

... client service standards. * Assist with basic account support, password resets, equipment ... Prior experience in a service desk, help desk, desktop support, or IT support role preferred.

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

ITA Group Inc

Service Desk Analyst - Tier I

Atlanta, GA · On-site

$20 - $27.50/hr

Maintain accurate and detailed documentation of all service desk interactions and resolutions. * Assist users with basic software and hardware installations, configurations, and troubleshooting.

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Assistant Dell Help Desk information

See Decatur, GA salary details

$10

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$32

How much do assistant dell help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for assistant dell help desk in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

Is Dell laying off employees in 2026?

There is no publicly available information indicating that Dell is planning widespread layoffs in 2026. As an Assistant Dell Help Desk professional, employment stability depends on company performance and industry trends, but no official announcements have been made about layoffs for that year.

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

How much does Dell pay an hour?

The hourly pay for an Assistant Dell Help Desk role typically ranges from $15 to $20 per hour, depending on experience, location, and specific responsibilities. Entry-level positions may start at the lower end, while experienced technicians or those with specialized skills can earn higher wages. The role often involves troubleshooting, customer support, and using diagnostic tools.

Does Dell have work from home?

For an Assistant Dell Help Desk role, Dell offers remote work options depending on the position and location. Many help desk jobs at Dell can be performed remotely, often requiring familiarity with remote support tools and a suitable home office setup. Availability of work-from-home arrangements may vary based on company policies and current operational needs.

Is getting a helpdesk job hard?

Getting an Assistant Dell Help Desk position can be competitive and typically requires basic technical knowledge, customer service skills, and relevant certifications such as CompTIA A+. Success depends on your ability to troubleshoot issues, communicate clearly, and demonstrate problem-solving skills, often with some prior experience or training. The role usually involves working in a fast-paced environment with regular schedules and the use of remote support tools.
What job categories do people searching Assistant Dell Help Desk jobs in Decatur, GA look for? The top searched job categories for Assistant Dell Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Assistant Dell Help Desk jobs? Cities near Decatur, GA with the most Assistant Dell Help Desk job openings:
Assistant Dell Help Desk jobs near you

Help Desk Analyst 2

BizTek People, Inc. | APA International Placement Consultants

Atlanta, GA • On-site

$19.75 - $27/hr

Contractor

Re-posted 22 days ago

Job description


General Description
Under supervision, assist customer with tier one issues or forward to second tier support for issues beyond subject matter expertise. Work and communicate with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. Provide technical assistance to computer users.Answer questions and resolve computer problems for users in person, via telephone and via Skype.Provide assistance concerning the use of computer hardware and software, mobile devices including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications, and applications.Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities
  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to third party support vendors for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

Preferred Qualifications
  • 3+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

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