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Help Desk Tier 1 Jobs in Decatur, GA (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

ServIT

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... Provides technical assistance to both internal and external customers for tier one issues. This ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp ... Provides technical assistance to both internal and external customers for tier one issues. This ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Decatur, GA

Help Desk Tier 1 information

See Decatur, GA salary details

$12

$22

$33

How much do help desk tier 1 jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for help desk tier 1 in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Decatur, GA? For Help Desk Tier 1 jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Decatur, GA look for? The top searched job categories for Help Desk Tier 1 jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Tier 1 jobs? Cities near Decatur, GA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 29% Full Time, 67% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

GA DDS Level 1 Help Desk Analyst

Futran Tech Solutions Pvt. Ltd.

Conyers, GA • On-site

$17.75 - $24.25/hr

Full-time

Posted 19 days ago

Job description

Level 1 Help Desk Analyst
2206 East View Parkway, Conyers, GA 30013
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Complete Description:
LOCAL CANDIDATES
*Bilingual, Spanish highly preferred*
*MUST have IT Help Desk Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
• 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
• 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS

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