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Help Desk Tier 1 Jobs in Decatur, GA (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

SERVIT INC

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

ServIT

Tier 2 Help Desk Technician

Kennesaw, GA · On-site

$55K - $65K/yr

... 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This ... Resolve complex technical issues escalated from Tier 1 support. * Maintain the uptime and integrity ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp ... Provides technical assistance to both internal and external customers for tier one issues. This ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... Provides technical assistance to both internal and external customers for tier one issues. This ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Decatur, GA

Help Desk Tier 1 information

See Decatur, GA salary details

$12

$22

$33

How much do help desk tier 1 jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for help desk tier 1 in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Decatur, GA? For Help Desk Tier 1 jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Decatur, GA look for? The top searched job categories for Help Desk Tier 1 jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Tier 1 jobs? Cities near Decatur, GA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Decatur, GA as of June 2026, with employment types broken down into 1% Locum Tenens, 29% Full Time, 67% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

HELP DESK TECH TIER 1

Hooters

Atlanta, GA

$18/hr

Full-time

Posted 11 days ago

Hooters rating

5.9

Company rating: 5.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

44th of 86 rated restaurants

Job description

Key Metric

  • Store Support
  • Network support
  • Software and Hardware troubleshooting
  • Hardware imaging and staging
  • Customer Service
  • Productivity
  • Time Resolution

Primary Accountabilities
• Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
• Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services.
• Log all calls into the ticketing system.
• Monitor ticket queue and work tickets based on priorities.
• Monitor logs, dashboards, and reports to identify potential issues.
• Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines.
• Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications.
• Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades
• Oversee the daily performance of computer systems in the corporate office and restaurants.
• Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues.
• Receive and maintain proper training.
• Assist with other responsibilities as directed by leadership

Competencies

  1. Team Player – Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.
  2. Talent Coach – Continuously develops the competencies of both self and others.
  3. Customer Focus – Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve.
  4. Result Driven – Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs.
  5. Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are

Skills and Knowledge

  • Strong organization and planning skills.
  • Strong analytical and problem-solving skills
  • Proficient in troubleshooting Microsoft Windows 7, 8, and 10
  • Ability to communicate clearly and concisely, both orally and in writing
  • Experience with restaurant systems preferred, but not required.
  • Experience with modern day ITSM ticketing systems.
  • Experience troubleshooting network issues.
  • Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
  • Experience with Microsoft Active Directory
  • Experience with end user security software
  • Experience with call center phone system a plus
  • Ability to work with various computer programs and systems.
  • Ability to build relationships at all levels.
  • Ability to handle confidential and sensitive information.
  • Ability to deal with ambiguity and manage changing priorities.

Qualifications

  • Associate degree or equivalent work experience.
  • Previous restaurant and/or retail support experience preferred.
  • 2 years in end-user support with increasing responsibilities and scope.
  • Par/NCR POS support is a strong plus.
  • 2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
  • 2 years of experience working with Windows servers, including Active Directory.

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