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Help Desk Tier 1 Jobs in Decatur, GA (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

Key Metric * Store Support * Network support * Software and Hardware troubleshooting * Hardware imaging and staging * Customer Service * Productivity * Time Resolution Primary Accountabilities • ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... Provides technical assistance to both internal and external customers for tier one issues. This ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Provide Tier 1 technical support via phone, email, and in-person * Troubleshoot hardware, software, and network issues * Support Windows 10/11 and macOS environments * Manage tickets using tools such ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

Key Metrics • All Level 1 accountabilities • Customer Service • Process adherence • Mean ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... tier one issues. This position requires handling a high volume of calls in a call center ...

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Help Desk Tier 1 information

See Decatur, GA salary details

$12

$22

$33

How much do help desk tier 1 jobs pay per hour?

As of May 29, 2026, the average hourly pay for help desk tier 1 in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tier 1, and why are they important?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What are some common challenges faced by Help Desk Tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are Help Desk Tier 1 jobs?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Decatur, GA? For Help Desk Tier 1 jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Decatur, GA look for? The top searched job categories for Help Desk Tier 1 jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Tier 1 jobs? Cities near Decatur, GA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Decatur, GA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Help Desk Tech Support I

Help Desk Tech Support I

EXECUTIVE 1 HOLDING COMPANY

Atlanta, GA

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Help Desk Technician at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

All potential candidates must be eligible for a Public Trust Security Clearance.

Location: 2971 Flowers Road South, Suite 213, Atlanta, GA 30341

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • Paid Federal Holidays
  • 401(k) Matching

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

  • The Help Desk Technicians should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis.
  • They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shifts, which may include overnights and weekends to support 24/7/365 operations. 

EDUCATION REQUIREMENTS:

Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

As an equal opportunity employer, HumanTouch LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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