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Help Desk Tier 1 Jobs in Decatur, GA (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA

$19.25 - $26/hr

Provide Tier 1 technical support via phone, email, and in-person * Troubleshoot hardware, software, and network issues * Support Windows 10/11 and macOS environments * Manage tickets using tools such ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... tier one issues. This position requires handling a high volume of calls in a call center ...

InstantServe LLC

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

Under direct supervision, assists customers with tier one issues or forwards to second tier support ... MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

The Level 1 Help Desk Analyst will provide tier one technical support, assisting both internal and external customers with software, hardware, and connectivity issues. This role is based at the ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Work with Tier 2 Support on a consistent basis in order to maintain proper protocols * Set up new user computers and help with office moves when necessary * Assist with other duties and special ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner * Support and ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Decatur, GA

Help Desk Tier 1 information

See Decatur, GA salary details

$12

$22

$33

How much do help desk tier 1 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk tier 1 in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Decatur, GA? For Help Desk Tier 1 jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Decatur, GA look for? The top searched job categories for Help Desk Tier 1 jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Tier 1 jobs? Cities near Decatur, GA with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 19% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Help Desk Support Technician

NuAxis Innovations

Atlanta, GA

$19.25 - $26/hr

Full-time

Re-posted 28 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.

Overview

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Key Responsibilities

  • Provide Tier 1 technical support via phone, email, and in-person

  • Troubleshoot hardware, software, and network issues

  • Support Windows 10/11 and macOS environments

  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent

  • Perform Active Directory tasks (user creation, password resets, group management)

  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

  • Assist with device imaging (PXE), deployments, and upgrades

  • Provide support for VPN, remote desktop, and connectivity issues

  • Maintain asset inventory and assist with hardware lifecycle management

  • Escalate complex issues to Tier 2/3 teams

Required Qualifications

  • 1-3 years of IT Help Desk / Desktop Support experience

  • CompTIA A+ (or equivalent)

  • Strong troubleshooting and customer service skills

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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