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Help Desk Manager Jobs in Decatur, GA (NOW HIRING)

Rubicon Global

Help Desk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Manager, Help Desk Department Name: Information Technology Job Type: Full Time, Exempt Position Summary The Help Desk Technician is responsible for providing first-level technical support to internal ...

New

Rubicon

Help Desk Technician

Atlanta, GA

$19.25 - $26/hr

Manager, Help Desk Department Name: Information Technology Job Type: Full Time, Exempt Position Summary The Help Desk Technician is responsible for providing first-level technical support to internal ...

New

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

Service Desk Manager OVERVIEW The number one goal of everyone on our team is to make our Clients exceptionally happy. The Senior Help Desk Technician plays an important role in making sure that ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are ...

TEKsystems

Service Desk Analyst

Atlanta, GA

$25 - $27/hr

Description They will be taking calls from their employees to help set up their desk top for more ... QUALIFICATIONS - Ability to follow instructions and respond to managements' directions accurately ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Polsinelli

Help Desk Agent

Atlanta, GA · On-site

$55K - $65K/yr

The successful candidate will exhibit excellent communication and time management skills with a ... Follow standard help desk procedures and recommend changes for continuous improvement. * Log/track ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... to Senior level management. External customer support ranges from general website support ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Title: Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills. * Bilingual - Spanish/English * Vocational/Technical degree in computer applications ...

dekalbcsb

Help Desk Support Spec

Decatur, GA · On-site

$40K/yr

Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ... Familiarity with network management and diagnostic tools. What We Offer: * Opportunities for ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Manage password resets, PST file operations, and Exchange Admin tasks across the organization * Use ... Help desk support / IT support / desktop support / end-user support * Windows 11 / Active Directory ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At ... Manage tickets using tools such as ServiceNow, Remedy, or equivalent * Perform Active Directory ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Decatur, GA

Help Desk Manager information

See Decatur, GA salary details

$36.6K

$81.8K

$121.6K

How much do help desk manager jobs pay per year?

As of Jul 10, 2026, the average yearly pay for help desk manager in Decatur, GA is $81,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What job categories do people searching Help Desk Manager jobs in Decatur, GA look for? The top searched job categories for Help Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Manager jobs? Cities near Decatur, GA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $81,799 per year, or $39.3 per hour.

Help Desk Technician

Rubicon Global

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Posted 2 days ago

New

Job description

Job Title: Technician, Help Desk
Location: Remote/Hybrid - USA
Reports to: Manager, Help Desk
Department Name: Information Technology
Job Type: Full Time, Exempt
Position Summary
The Help Desk Technician is responsible for providing first-level technical support to internal users across the organization. Reporting to the Help Desk Manager, you will play a crucial role in ensuring the smooth operation of IT systems and services that support Rubicon's mission to drive environmental innovation. This role will collaborate with IT and Customer Support departments to resolve technical issues, maintain system up time, and enhance user productivity. The goal will be to deliver timely, professional, and effective technical support to all employees.
Essential Duties & Key Responsibilities
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or the ticketing system.
  • Diagnose and resolve hardware, software, and network issues on Windows and Mac platforms.
  • Support enterprise applications including Microsoft 365, Intune, Entra, and internal waste management platforms.
  • Set up and configure new user accounts, workstations, and mobile devices.
  • Maintain accurate documentation of issues, solutions, and user interactions in the help desk system.
  • Ability to work after hours or in an on-call rotation as needed.
  • Escalate unresolved issues to appropriate IT personnel and follow up to ensure resolution.
  • Assist with onboarding and offboarding processes, including provisioning and deprovisioning of accounts and equipment.
  • Monitor system performance and report anomalies or outages to the IT team.
  • Provide IT support to hybrid and field-based employees.
  • Participate in IT projects and initiatives to improve service delivery and system reliability.
  • Ability to travel and/or work onsite up to 5% on an annual basis.
  • Performs other duties as assigned or apparent.

Supervisory Responsibilities:
  • This job has no supervisory responsibilities

Experience & Qualifications:
  • High school diploma and Associate's degree in Information Technology, Computer Science, or a related field required. Bachelor's degree preferred.
  • Two (2) to four (4) years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and macOS operating systems, Microsoft 365, Intune and common enterprise applications.
  • Experience in supporting remote users and troubleshooting network connectivity issues.
  • Proficiency with help desk ticketing systems (e.g., Zendesk, ServiceNow).
  • Excellent communication and customer service skills.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Ability to work independently while also being a team player who thrives in a collaborative environment.
  • Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.

Physical Demands and Working Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
  • While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
  • Frequent use of a computer requires fine motor skills and hand-eye coordination.
  • Ability to sit for extended periods while working from home or a designated workspace.
  • Ability to perform tasks that require sustained attention and focus.
  • Occasional lifting of materials up to 25 pounds.
  • Travel to attend team meetings may be required.
  • To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
  • A quiet, distraction-free workspace is required for maintaining productivity.
  • Collaboration with team members may occur through virtual meetings and communication platforms.

About Rubicon
Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.
We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.
Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.
Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company's ESG objectives.
  • Environment: Contribute, measurably, to Rubicon's carbon reduction goal and circular economy efforts
  • Social: Support Rubicon's efforts to cultivate/promote racial and gender equity
  • Governance: Advance Rubicon's commitment to best-in-class governance practices

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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