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Help Desk Manager Jobs in Decatur, GA (NOW HIRING)

Moore Colson

IT Help Desk Manager

Atlanta, GA

We are seeking IT Help Desk Manager who leads with a servant leadership style and acts as a team quarterback, driving collaboration and success. This role combines leadership with technical expertise ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

TriOptus LLC

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month Responsibilities include: * Field incoming help requests from end users via both telephone and e-mail in a ...

Printpack

Help Desk Representative

Atlanta, GA · On-site

$16.75 - $21.75/hr

Help Desk Representative The Help Desk Representative is a first-contact, technical solutions provider serving a critical function within Printpack's IT Technical Support team. The IT Technical ...

Printpack

Help Desk Representative

Atlanta, GA

$16.75 - $21.75/hr

The Help Desk Representative is a first-contact, technical solutions provider serving a critical function within Printpack's IT Technical Support team. The IT Technical Support team ensures IT ...

Printpack

Help Desk Representative

Atlanta, GA · On-site

$16.75 - $21.75/hr

The Help Desk Representative is a first-contact, technical solutions provider serving a critical function within Printpack's IT Technical Support team. The IT Technical Support team ensures IT ...

Nelson Mullins

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution, maintaining clear and consistent ...

TEKsystems

Help Desk Analyst

Atlanta, GA

$17 - $20/hr

... manage multiple tasks and multiple priorities • Ability to make decisions with little or no ... Help desk, Customer service, Support, Windows 10, Troubleshooting, Windows, Phone support ...

TEKsystems

Help Desk Analyst

Atlanta, GA · On-site

$17 - $20/hr

... manage multiple tasks and multiple priorities • Ability to make decisions with little or no ... Help desk, Customer service, Support, Windows 10, Troubleshooting, Windows, Phone support ...

Apollo ITS

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Duration: 6+ Months Location: Conyers, GA Interview Type: In Person Only Work ... to Senior level management. External customer support ranges from general website support ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... Manage and resolve incidents and service requests using tools like Active Directory, Azure, and ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... Manage and resolve incidents and service requests using tools like Active Directory, Azure, and ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... Manage and resolve incidents and service requests using tools like Active Directory, Azure, and ...

TEKsystems

Help Desk Analyst

Alpharetta, GA · Hybrid

$20 - $25/hr

... in help desk or service desk roles. This position requires excellent customer service skills and ... Manage and resolve incidents and service requests using tools like Active Directory, Azure, and ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... to Senior level management. External customer support ranges from general website support ...

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Help Desk Manager information

See Decatur, GA salary details

$36.6K

$81.8K

$121.6K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in Decatur, GA is $81,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $97,600.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What are popular job titles related to Help Desk Manager jobs in Decatur, GA? For Help Desk Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Decatur, GA look for? The top searched job categories for Help Desk Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Manager jobs? Cities near Decatur, GA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Decatur, GA as of May 2026, with employment types broken down into 4% As Needed, 33% Full Time, 59% Part Time, and 4% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $81,799 per year, or $39.3 per hour.
Help Desk Tech Support I

Help Desk Tech Support I

EXECUTIVE 1 HOLDING COMPANY

Atlanta, GA

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Transparency matters! While we’re not actively hiring for a Tier 1 Help Desk Technician at this moment, we’re always excited to connect with talented IT Specialists. If you’re interested in being part of our journey, we’d love to hear from you! Please do apply and we’ll reach out to you in the near future when this position becomes available.

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

All potential candidates must be eligible for a Public Trust Security Clearance.

Location: 2971 Flowers Road South, Suite 213, Atlanta, GA 30341

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • Paid Federal Holidays
  • 401(k) Matching

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

  • The Help Desk Technicians should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis.
  • They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shifts, which may include overnights and weekends to support 24/7/365 operations. 

EDUCATION REQUIREMENTS:

Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

As an equal opportunity employer, HumanTouch LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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