Help Desk Manager Jobs in Decatur, GA (NOW HIRING)

Job Summary:
A3T, a fast-growing firm specializing in Defensive Cyber Security Services and IT Solutions, is seeking a Help Desk Specialist to address problems, install, configure, troubleshoot, and provide maintenance and training in response to customer inquiries. The role involves knowledge of various operating systems, hardware components, and system administration concepts to ensure optimal performance and availability of IT resources.
Responsibilities:
• Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
• Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
• Knowledge of database procedures used for documenting and querying reported incidents
• Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
• Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
• Knowledge of measures or indicators of system performance and availability
• Knowledge of systems administration concepts
• Experience with the operations and processes for diagnosing common or recurring system problems
• Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
• Knowledge of workflow automation as it relates to SharePoint Content Management
• Skill capturing corrective actions in the form of “lessons learned” and submitting documentation required to support Configuration Management (CM).
• Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes
• Skill in conducting open source research for troubleshooting novel client-level problems
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
• Skill in testing and configuring network workstations and peripherals
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
• Skill in SharePoint services; assisting users with setting up sites and content management
• Skill in creating business workflows in support of SharePoint Administration
Qualifications:
Required:
• Active Secret Clearance
• Bachelor's Degree or equivalent and 3-5 years of general IT / IS experience or Six (6) years of general experience is considered equivalent to a Bachelor's Degree.
• Three (3) years of general experience is acceptable with a Master's Degree.
• One (1) year of general experience is required with a PHD.
• Must possess and maintain a current DoD approved Information Assurance (IA) baseline security certification as well as current commercial Computing Environment (CE) certifications for the operating system(s) and/or security related tools/devices they support IAW DoDD 8570.01M, DoDD 8140.01, and Army Regulation 25-2. (Security +)
• Knowledge of Microsoft Windows 7 and Windows 10 operating systems as provided by the DoD Secure Baseline Host-Army (SBH-A) desktop installation image.
• Knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage)
• Knowledge of database procedures used for documenting and querying reported incidents
• Knowledge and execution disaster recovery continuity of operations plans electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers).
• Knowledge of knowledge base capabilities in identifying the solutions to less common and more complex system problems
• Knowledge of measures or indicators of system performance and availability
• Knowledge of systems administration concepts
• Experience with the operations and processes for diagnosing common or recurring system problems
• Knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly
• Knowledge of workflow automation as it relates to SharePoint Content Management
• Skill capturing corrective actions in the form of 'lessons learned' and submitting documentation required to support Configuration Management (CM).
• Skill simulating or recreating end-user problems with voice, file & print services, desktop and room-based video-teleconferencing, and/or baseline or non-baseline applications to help determine problem root causes
• Skill in conducting open source research for troubleshooting novel client-level problems
• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation
• Skill in testing and configuring network workstations and peripherals
• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system
• Skill in SharePoint services; assisting users with setting up sites and content management
• Skill in creating business workflows in support of SharePoint Administration
Company:
Agil3Tech founding principles bring over 35 years of experience in federal government service, contract administration, Command, Control, Communications, Computers, and Information Management (C4IM), and highly sought after information systems Cyber Security expertise. Founded in 2012, the company is headquartered in Falls Church, USA, with a team of 51-200 employees. The company is currently Growth Stage.