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Entry Level Help Desk Jobs in Decatur, GA (NOW HIRING)

TEKsystems

Help Desk Analyst

Atlanta, GA

$17 - $20/hr

... Help desk, Customer service, Support, Windows 10, Troubleshooting, Windows, Phone support ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Atlanta ...

Global IT Family

Service Desk Analyst I

Atlanta, GA

$19.75 - $27/hr

... Help Desk / Service Desk Support Analyst I Provides frontline Tier-1 technical support within a K ... Experience supporting classroom technology or instructional applications preferred * Entry-level ...

New

Global IT Family

Service Desk Analyst or Lead

Atlanta, GA

$19.75 - $27/hr

... Help Desk / Service Desk Support Analyst I Provides frontline Tier-1 technical support within a K ... Experience supporting classroom technology or instructional applications preferred * Entry-level ...

New

W1N Sales Inc

Be Seen First

Sales Rep (Entry Level) No Experience Needed, 2600 Training Bonus

Atlanta, GA · On-site

This isn't a sit-behind-a-desk job -- it's fast-paced, high-energy, and built for people who hate ... We specialize in face-to-face customer acquisition, helping clients grow while providing our team ...

W1N Sales Inc

Be Seen First

Sales Rep (Entry Level) No Experience Needed, 2600 Training Bonus

Atlanta, GA · On-site

This isn't a sit-behind-a-desk job -- it's fast-paced, high-energy, and built for people who hate ... We specialize in face-to-face customer acquisition, helping clients grow while providing our team ...

Sky Zone LLC

Full Time Team Lead

Atlanta, GA · On-site

$15 - $16/hr

... entry-level leadership position designed to give employees delegation and ownership ... when extra help is needed (i.e. café, birthday parties, front desk, etc.). * Execution of ...

Sky Zone LLC

Full Time Team Lead

Atlanta, GA · On-site

$15 - $16/hr

... entry-level leadership position designed to give employees delegation and ownership ... when extra help is needed (i.e. cafe, birthday parties, front desk, etc.). * Execution of ...

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Entry Level Help Desk information

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How much do entry level help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What are popular job titles related to Entry Level Help Desk jobs in Decatur, GA? For Entry Level Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk jobs in Decatur, GA look for? The top searched job categories for Entry Level Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Entry Level Help Desk jobs? Cities near Decatur, GA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Entry Level Help Desk Support Technician

Entry Level Help Desk Support Technician

TeamLogic IT

Alpharetta, GA • On-site

$35K - $50K/yr

Full-time

PTO

Posted 16 days ago

Job description

Benefits:
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.
The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.
This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.
Essential Duties & Responsibilities
Service Desk & Client Support
  • Provide Tier 1 technical support to end users via phone, email, and remote support tools
  • Troubleshoot common workstation, application, printer, and connectivity issues
  • Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
  • Perform basic user account tasks such as password resets, MFA assistance, and new user setup

Endpoint & Systems Support
  • Install, configure, and support Windows and macOS workstations
  • Assist with device onboarding, imaging, and endpoint security deployment
  • Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
  • Escalate advanced or unresolved issues according to TeamLogic IT standards

Networking & Connectivity (Foundational)
  • Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
  • Assist senior technicians with networking tasks as assigned
  • Properly document and escalate complex network issues

Security & Compliance Awareness
  • Assist with endpoint patching, antivirus alerts, and security hygiene tasks
  • Follow TeamLogic IT security policies and client compliance requirements
  • Support vulnerability remediation activities under supervision

Documentation & Process
  • Accurately document all work performed in Autotask PSA
  • Maintain asset and configuration records
  • Contribute to internal documentation and knowledge base articles
  • Adhere to SLAs, change management, and operational procedures

Team Collaboration
  • Work closely with senior technicians and engineers
  • Participate in training, onboarding, and professional development
  • Support continuous service improvement initiatives

Required Qualifications
  • 0-2 years of professional, academic, or internship experience in information technology

Foundational knowledge of:
  • Windows operating systems
  • Microsoft 365 applications
  • Basic networking concepts (TCP/IP, DNS, DHCP)
  • Strong customer service skills and professional communication abilities
  • Ability to follow documented procedures and manage multiple priorities
  • Willingness to learn and grow in a structured MSP environment
  • Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
  • Valid driver's license and reliable local transportation

Preferred Qualifications
  • Prior help desk or MSP experience
  • Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
  • Entry-level certifications
  • Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
  • Military or veteran experience is a plus

Career Growth
This role is an entry point into TeamLogic IT's technical career path, with advancement opportunities into:
  • Level 2 Service Desk Technician
  • Systems Administrator
  • Network or Security Engineering roles

Advancement is based on performance, technical growth, and certification achievement.
Flexible work from home options available.
Compensation: $35,000.00 - $50,000.00 per year
Our growth isn't measured in numbers, it's an investment in aligning with the best talent
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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