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Intern Help Desk Jobs in Decatur, GA (NOW HIRING)

Theirc

Fall 2026 Operations Intern - UNPAID

Atlanta, GA

$14.75 - $19.25/hr

S. cities helping people to survive, reclaim control of their future and strengthen their ... Assistin covering the front desk for the Administrative Assistant. * Comply withall policies ...

All JobsIntern Help Desk JobsIntern Help Desk Jobs in Decatur, GA

Intern Help Desk information

See Decatur, GA salary details

$9

$17

$25

How much do intern help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for intern help desk in Decatur, GA is $17.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What does an intern help desk do?

An Intern Help Desk assists users with basic IT issues, such as troubleshooting computer problems, resetting passwords, and providing support for software and hardware. They work under the supervision of senior IT staff, learning to resolve common technical issues and escalate more complex problems when necessary. This role provides valuable hands-on experience in IT support and customer service, helping interns develop problem-solving and communication skills that are essential for a career in information technology.

What kinds of technical issues will I typically handle as an intern help desk, and how much autonomy will I have in resolving them?

As an Intern Help Desk, you'll commonly assist users with issues such as password resets, software installation, basic troubleshooting of hardware and software, and network connectivity problems. Most organizations provide clear protocols and escalation paths, so you'll often start with straightforward tasks under supervision and gradually take on more complex issues as you gain confidence and experience. You'll collaborate closely with full-time IT staff, learning from their expertise, and you'll usually have access to documentation and ticketing systems to track your work. This structure supports skill development while ensuring that users receive prompt, accurate support.

What is the difference between Intern Help Desk vs Help Desk Technician?

AspectIntern Help DeskHelp Desk Technician
CredentialsTypically pursuing or recently completed relevant education; no formal certification requiredOften required to have certifications like CompTIA A+ or similar
Work EnvironmentEntry-level, training-focused, often in educational or corporate settingsOperational, troubleshooting, and support-focused in various industries
Employer UsageInternships offered by companies for training and experienceFull-time or part-time support roles in organizations
Search & Comparison IntentLearning about entry-level IT support rolesUnderstanding professional support technician roles

Intern Help Desk roles are designed for students or newcomers gaining initial experience, often with less formal certification. Help Desk Technicians are more experienced, with certifications and responsibilities for resolving technical issues. The internship provides training, while the technician role involves active support and troubleshooting in a professional setting.

What are the key skills and qualifications needed to thrive as an intern help desk, and why are they important?

To thrive as an Intern Help Desk, you need a basic understanding of computer hardware, software troubleshooting, and excellent problem-solving abilities, often supported by coursework in IT or computer science. Familiarity with help desk ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically expected. Strong communication, patience, and a customer-focused attitude help interns excel in supporting users and resolving technical issues. These skills ensure efficient and effective technical support, contributing to overall organizational productivity and user satisfaction.
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Intern Help Desk jobs? Cities near Decatur, GA with the most Intern Help Desk job openings:
Intern Help Desk jobs near you
Infographic showing various Intern Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $35,407 per year, or $17 per hour.

Software Engineer Intern (Fall 2026)

Incident IQ

Alpharetta, GA

Internship

Posted 6 days ago

Job description

Company Overview:

About Us:
Atlanta-based Incident IQ is the leading workflow management platform built exclusively for K-12 districts. Trusted by over 2,000 districts, Incident IQ powers mission-critical services for more than 12 million students and educators nationwide. By connecting technology and operational workflows, Incident IQ enables schools to streamline processes, reduce administrative burdens, and focus on what matters most: supporting students.

Purpose:
Incident IQ is committed to creating a future where every K-12 district operates with seamless efficiency. When operations are unified on a single platform, districts gain the clarity and control needed to build a stronger foundation for student success. We're focused on delivering the tools, support, and partnerships that help make that vision a reality.

Mission:
Incident IQ is on a mission to eliminate the friction of disconnected systems and clunky workflows that slow schools down. We're reimagining the critical work that happens behind the scenes, bringing visibility, efficiency, and impact to the processes that keep classrooms running. By streamlining the complex, automating the routine, and surfacing the insights that matter most, we can create the conditions for educators to teach, students to thrive, and districts to shape the future of education.

Atlanta-based Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

What we are looking for

We are seeking an enthusiastic Software Engineer Intern to join one of our teams building new features and enhancing our top-tier cloud-based SaaS application. As an intern, you will be fully embedded within one of our feature teams, working alongside approximately 6 Software Engineers, a Designer, and a Product Owner. This is a unique opportunity to contribute to a real-world product, delivering value that directly impacts our customers. This position is ideal for a student passionate about web application development who is eager to learn and make a tangible impact.

What you'll do
  • Deliver real value: You will contribute to user-facing features in our web applications that get shipped to production and are used by millions of students and teachers.
  • Collaborate and learn: Work closely with design and backend teams to help translate product ideas into high-quality, accessible user interfaces. You'll be an active member of an engineering team, participating in its day-to-day operations and ceremonies.
  • Gain hands-on experience: Get practical experience on our tech stack (C#, JavaScript, TypeScript, Mongo, SQL) and gain understanding how a modern, large-scale SaaS application is built and maintained.
  • Develop good habits: Write automated tests, participate in code reviews, learn from feedback, and uphold our standards for code quality.
  • Get 1:1 mentoring with our Tech Leads and Engineering Managers and work side-by-side with our world-class engineering team.
  • Get hands-on experience with AI tooling and and work with a professional CI/CD pipeline using GitHub Actions. Learn the basics of application observability through logging and metrics.
What you bring
  • Currently pursuing a degree in Computer Science, Software Engineering, or a related technical field.
  • A foundational understanding of programming principles and a strong desire to learn.
  • A passion for technology and building software.
  • Familiarity with web development concepts (HTML, CSS, JavaScript) is a plus, but not required.
  • Clear communication skills, a collaborative mindset, and strong attention to detail.
  • Willingness and ability to quickly learn new technologies and adapt to a professional development environment.
Bonus points if you have
  • Previous exposure to C#/.NET or JavaScript/TypeScript.
  • Personal projects or coursework involving web development.
  • Familiarity with Git/GitHub workflows
Why Join Us?

At Incident IQ, we're not just fast-paced; we're also fast-learning. We value dedication, collaboration, and a drive to build the best. Our culture emphasizes creativity, collaboration, and the continuous pursuit of efficiency. Join us to play a pivotal role in designing solutions that empower educators and learners alike.

If you're an ambitious student looking to make a significant impact in the education and technology industry, we'd love to hear from you!

What makes Incident IQ different:

  • We facilitate whole-person growth where employees can develop personally as well as professionally.
  • We offer an energetic and collaborative environment; everyone's opinion matters!
  • We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
  • We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer