ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Decatur, GA (NOW HIRING)

Robert Half

Help Desk Analyst

Decatur, GA · On-site

$23.75 - $27.50/hr

... assist with end-user device setup to ensure equipment is ready for operational use. • Monitor ... providing help desk or desktop support in a detail-focused environment. • Working knowledge of ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

... * Assist users with AWS and SharePoint environments; deliver high-quality customer service via ... Help desk support / IT support / desktop support / end-user support * Windows 11 / Active Directory ...

dekalbcsb

Help Desk Support Spec

Decatur, GA

$40K/yr

Walk customers through problem-solving processes. * Assist with administrative tasks related to ... Preserve and grow your knowledge of help desk procedures, products, and services. * Conduct ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... Communicate technical information clearly to non-technical users. * Assist users with enterprise ...

Aldridge Pite LLP

Help Desk Level 1

Atlanta, GA · On-site

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Set up new user computers and help with office moves when necessary * Assist with other duties and ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... assist users with application operations. Responds to internal and external client concerns both ...

Ask IT consulting

Help Desk Support

Atlanta, GA

$19.25 - $26/hr

Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative and successful companies. Complete Description: Provides computer ...

next page

Showing results 1-20

All JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Decatur, GA

Help Desk Assistant information

See Decatur, GA salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for help desk assistant in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Assistant jobs? Cities near Decatur, GA with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Decatur, GA as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 15% Part Time, 3% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,330 per year, or $20.4 per hour.
Help Desk Analyst

Help Desk Analyst

Robert Half

Decatur, GA • On-site

$23.75 - $27.50/hr

Temporary

Posted 7 days ago

Job description

We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts.
Responsibilities:
• Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality.
• Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution.
• Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion.
• Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach.
• Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use.
• Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets.
• Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance.
• Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications.
• Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.• Demonstrated experience providing help desk or desktop support in a detail-focused environment.
• Working knowledge of service desk ticketing tools, remote support methods, and end-user support best practices.
• Hands-on experience with Microsoft Windows, including Windows 10, basic troubleshooting, and user support.
• Familiarity with Active Directory for routine account-related support activities.
• Strong communication skills with the ability to assist users clearly and effectively.
• Proven ability to manage multiple support requests while maintaining accuracy and responsiveness.
• Customer-service mindset with a consistent focus on delivering a positive user experience.
• Bachelor’s degree in Information Technology, Computer Science, or an equivalent combination of training and practical experience.
Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

View All Robert Half Jobs