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Help Desk Assistant Jobs in Decatur, GA (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. * Deliver exceptional ...

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

... 0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical support ... * Assist with onboarding, mentoring, and technical guidance for Tier-1 support staff * Support ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work ... Maintain knowledge of AWS and SharePoint systems to assist users as needed. Deliver exceptional ...

DIGIOFFICE

Service Desk Analyst

Johns Creek, GA

$19 - $26/hr

Follow established IT support procedures, security practices, and client service standards. Assist ... Required Qualifications: Prior experience in a service desk, help desk, desktop support, or ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

Asset track computer hardware and software. * Assist with Active Directory accounts. This includes ... a help desk environment. * Must have troubleshooting skills, customer Service skills and able to ...

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

This position reports directly to the Service Desk Manager ... Responsibilities: * Assist Cortavo end users with various desktop support related questions, such ...

OneTrust

Deal Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

The Challenge As a Deal Desk Analyst, you support the execution of contract structuring and post ... Your Mission Deal & Contract Support (Execution-Focused) * Assist in structuring and configuring ...

AGG

Service Desk Support Analyst

Atlanta, GA · On-site

$19.50 - $26.75/hr

Position Purpose The Service Desk Analyst is responsible for providing technical support to ... Comfort using AI technologies, copilots, chat-based assistants, or enterprise knowledge tools for ...

City of Conyers

Helpdesk Tech

Conyers, GA · On-site

$20.27 - $30.13/hr

About the Help Desk Technician Position We're looking for a customer service oriented Helpdesk ... Accurately maintains support metrics and turnaround times on support requests. * Assist with ...

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All JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Decatur, GA

Help Desk Assistant information

See Decatur, GA salary details

$10

$20

$32

How much do help desk assistant jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for help desk assistant in Decatur, GA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $22.55 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Help Desk Assistant typically does not earn $10,000 a month without a degree; such high earnings are uncommon in this role. Jobs that can reach this level often involve specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. High-paying roles without a degree usually require significant expertise, networking, or business acumen.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What jobs pay $2000 a day?

Help Desk Assistant roles typically do not pay $2000 a day; such high daily earnings are usually associated with specialized or high-level positions like consultants, project managers, or contractors in IT or other industries. These roles often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with variable pay rates. Most standard help desk positions offer hourly wages or salaries significantly below this amount.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk Assistants are still essential for handling complex issues, providing personalized support, and managing escalations. Human oversight remains important to ensure quality service and address unique or sensitive problems that AI cannot fully resolve.

What is the role of a help desk assistant?

A help desk assistant provides technical support and customer service by troubleshooting hardware and software issues, assisting users with technical problems, and maintaining documentation. They often use ticketing systems and require good communication skills to resolve issues efficiently. The role may involve working in an office or remote environment and may require basic certifications or technical knowledge.
More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Decatur, GA? The most popular types of Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Help Desk Assistant jobs? Cities near Decatur, GA with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Decatur, GA as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 15% Part Time, 3% Temporary, and 6% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $42,330 per year, or $20.4 per hour.

HELP DESK TECH TIER 1

Hooters

Atlanta, GA

$18/hr

Full-time

Posted 9 days ago

Hooters rating

5.9

Company rating: 5.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

44th of 86 rated restaurants

Job description

Key Metric

  • Store Support
  • Network support
  • Software and Hardware troubleshooting
  • Hardware imaging and staging
  • Customer Service
  • Productivity
  • Time Resolution

Primary Accountabilities
• Provide first-level support in-person and remotely, including software, hardware, printers, peripherals, CCTV/DVR, wired/wireless network troubleshooting, and All Point of Sales equipment.
• Configure and troubleshoot applications and equipment such as O365, Active Directory, DNS, Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services.
• Log all calls into the ticketing system.
• Monitor ticket queue and work tickets based on priorities.
• Monitor logs, dashboards, and reports to identify potential issues.
• Communicate with customers regularly regarding the progress of their incident or service request within established SLA guidelines.
• Test and perform repairs to software, hardware, or peripheral equipment following design and installation specifications.
• Request replacement hardware and peripheral equipment in existing restaurants, new restaurants, remodeled restaurants, or system upgrades
• Oversee the daily performance of computer systems in the corporate office and restaurants.
• Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues.
• Receive and maintain proper training.
• Assist with other responsibilities as directed by leadership

Competencies

  1. Team Player – Develops a positive, respectful, productive, and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity.
  2. Talent Coach – Continuously develops the competencies of both self and others.
  3. Customer Focus – Delivers legendary service that meets and exceeds all customer expectations and leverages the voice of the customer to consistently improve.
  4. Result Driven – Consistently meets and exceeds goals and exhibits professional courage and innovations to drive the business forward. Anticipates and proactively addresses needs.
  5. Business Acumen – Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are

Skills and Knowledge

  • Strong organization and planning skills.
  • Strong analytical and problem-solving skills
  • Proficient in troubleshooting Microsoft Windows 7, 8, and 10
  • Ability to communicate clearly and concisely, both orally and in writing
  • Experience with restaurant systems preferred, but not required.
  • Experience with modern day ITSM ticketing systems.
  • Experience troubleshooting network issues.
  • Proficiency in Microsoft Office Suite including Excel, Word, and PowerPoint
  • Experience with Microsoft Active Directory
  • Experience with end user security software
  • Experience with call center phone system a plus
  • Ability to work with various computer programs and systems.
  • Ability to build relationships at all levels.
  • Ability to handle confidential and sensitive information.
  • Ability to deal with ambiguity and manage changing priorities.

Qualifications

  • Associate degree or equivalent work experience.
  • Previous restaurant and/or retail support experience preferred.
  • 2 years in end-user support with increasing responsibilities and scope.
  • Par/NCR POS support is a strong plus.
  • 2 years’ experience troubleshooting end-user systems, hardware & software (Windows 10, Microsoft Office 365, Printers, laptops/desktop, Point of Sales systems, mobile technologies).
  • 2 years of experience working with Windows servers, including Active Directory.

What Hooters employees say

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