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Entry Level Help Desk Jobs in Dallas, GA (NOW HIRING)

EyeSouth Partners

Help Desk Analyst I

Atlanta, GA

$19.75 - $27/hr

Position Summary The Help Desk Analyst I provides support to EyeSouth Partners affiliated ... Certifications not required however entry level cerfications such as Comptia A+ preferred.

EyeSouth Partners

Help Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Position Summary The Help Desk Analyst I provides support to EyeSouth Partners affiliated ... Certifications not required however entry level cerfications such as Comptia A+ preferred.

EyeSouth Partners LLC

Help Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

The Help Desk Analyst I provides support to EyeSouth Partners affiliated businesses under the ... Certifications not required however entry level cerfications such as Comptia A+ preferred.

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Prior experience in a service desk, help desk, desktop support, or IT support role preferred ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

KNAPP

Junior IT Technician

Kennesaw, GA · On-site

WHAT YOU GET TO DO This role will provide entry level help desk and tech support for a Windows based environment. * Responsible for basic computer setup and troubleshooting. The ideal candidate will ...

New

CNR Technologies

Helpdesk Engineer

Woodstock, GA · On-site

$20K - $35K/yr

Training & development CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer ... At CNR, you're not just another help desk tech--you're part of a team that invests in your growth ...

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Entry Level Help Desk information

See Dallas, GA salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for entry level help desk in Dallas, GA is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Dallas, GA? The most popular types of Help Desk jobs in Dallas, GA are:
What job categories do people searching Entry Level Help Desk jobs in Dallas, GA look for? The top searched job categories for Entry Level Help Desk jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Entry Level Help Desk jobs? Cities near Dallas, GA with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Dallas, GA as of July 2026, with employment types broken down into 11% As Needed, 78% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,503 per year, or $20.9 per hour.

Triage Help-Desk Tech- Entry-Level

RCS Professional

Marietta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Job description

Salary: $15 per hour

Premier Managed IT Service Company that delivers IT products and services to small businesses in the New York metro and Georgia area, is looking to add a triage technician in our Atlanta office. We are looking for the best and brightest; a hardworking and dedicated individual to join our growing team. This position will provide growth opportunities to other senior technical client-facing roles of our firm.


We demand people who:
Care about our clients
Are passionate about what they do
Are team players, and willing to help other team members
Believe in doing things right the first time
Are dedicated to continual improvement
Embody positivity


Everyday Duties

  • Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff
  • Respond to incoming phone calls and email help-desk requests using our ticketing system
  • Triage incoming help desk requests by defining proper ticket details including contact and location information, type of request, issue severity, impact, and urgency, etc.
  • Identify and learn appropriate software and hardware being used and supported by our clients
  • Liaise with our remote help desk support team to dispatch on-site field engineers to client sites for issue resolution, and other IT field assignments.
  • Communicate with vendors on open tickets on behalf of our clients and engineers
  • Maintain CRM and ticketing system
  • Research questions, issues, and concerns as directed by management
  • Provide thorough follow-up on tickets to ensure satisfactory completion


Qualifications

  • Superior communication skills
  • Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Highly self-motivated and directed
  • Ability to effectively prioritize and execute tasks
  • Good understanding of the organization's goals and objectives
  • Experience working in a team-oriented, collaborative environment
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Proven analytical and problem-solving abilities
  • Customer service orientation (Previous customer service experience a plus)


Education Requirements:

  • Bachelor's degree preferred --- Students welcome
  • A +, Network +, or ITIL certifications a plus


Job Type: Full-time


Salary + Benefits:

  • $30,000.00 - $32,000.00 /year


Some of Our Benefits include

  • Paid Time Off (PTO)
  • Matching 401K
  • Subsidized individual & family health, dental, and vision insurance plans
  • Ongoing company-funded professional development & education allowances
  • Much more!


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