ZipRecruiter

Log In

1

Help Desk Manager Jobs in Dallas, GA (NOW HIRING)

ATLANTICUS

Help Desk Engineer

Atlanta, GA

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... Manage incidents through completion while providing timely communication and exceptional customer ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 ... The ideal candidate is analytical, self-driven, and capable of managing multiple priorities in a ...

Yancey Bros.co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Service Desk Manager Overview The number one goal of everyone on our team is to make our Clients exceptionally happy. The Junior Help Desk Technician plays an important role in making sure that ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Manage and respond to tickets through the IT service management system, ensuring proper ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Conscientious with respect to work completion, deadlines, time management and attendance. * Takes ...

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Manage and respond to tickets through the IT service management system, ensuring proper ...

aldridgepite

Help Desk Level 1 Technician

Atlanta, GA

$19.25 - $26/hr

Purpose The Help Desk Technician- Level I is responsible for Level I IT support. This includes ... Conscientious with respect to work completion, deadlines, time management and attendance. * Takes ...

Leading the Way

Help Desk Support Technician

Atlanta, GA · On-site

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused ... Manage and respond to tickets through the IT service management system, ensuring proper ...

Salesforce, Inc.

Deal Desk Manager

Atlanta, GA · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Dallas, GA

Help Desk Manager information

See Dallas, GA salary details

$33.9K

$75.7K

$112.5K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Dallas, GA is $75,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Dallas, GA?

The most popular types of Help Desk jobs in Dallas, GA are:

What job categories do people searching Help Desk Manager jobs in Dallas, GA look for?

The top searched job categories for Help Desk Manager jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Help Desk Manager jobs?

Cities near Dallas, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,691 per year, or $36.4 per hour.

Help Desk

Indotronix International Corporation

Atlanta, GA • On-site

$25 - $27/hr

Contractor

Posted 22 days ago

Job description

Job Title: Help Desk 
Pay Rate Range: $25-$27.50/hr on W2
Location: Atlanta, GA 30329
Duration: 12+ Months 
Working  Model: Onsite
# of Openings:2
 
Description:
  • Under general supervision, provides assistance to computer system users.
  • Answers questions or resolves computer problems for clients in person, via telephone, email, or from remote locations.
  • The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues.
  • This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service.
  • The technician supports endpoint devices, Microsoft 365 services, identity management, asset lifecycle processes, and enterprise business applications in a hybrid IT environment.
 
Essential Duties and Responsibilities:
  • Customer Support
  • Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
  • Provide remote, phone, email, chat, and desk-side technical support to end users.
  • Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
  • Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
  • Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).
 
Incident, Request & Problem Management
  • Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
  • Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
  • Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
  • Monitor ticket queues and ensure timely follow-up and closure.
 
Endpoint & Device Support
  • Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
  • Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
  • Support printers, scanners, webcams, docking stations, and other peripheral devices.
  • Perform workstation moves, adds, changes, and equipment replacements.
 
Identity & Access Management
  • Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
  • Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
  • Assist with onboarding, offboarding, and access provisioning activities.
 
Microsoft 365 Support
  • Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
  • Assist users with collaboration tools and cloud-based productivity applications.
  • Troubleshoot synchronization, licensing, and authentication issues.
 
Hardware Asset Management
  • Receive, inventory, assign, track, and recover IT assets.
  • Maintain accurate hardware inventory records within ServiceNow Asset Management.
  • Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
  • Assist with inventory audits and asset reconciliation.
 
Collaboration
  • Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
  • Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.
 
Minimum Qualifications
  • High School Diploma or GED.
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
  • OR
  • Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.
 
Preferred
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
     
Preferred Technical Experience
Experience supporting:
• Microsoft Windows 11
• Microsoft 365
• Microsoft Teams
• Microsoft Outlook
• Microsoft Entra ID (Azure AD)
• Active Directory
• Microsoft Intune
• Windows Autopilot
• ServiceNow
• Cisco Webex
• VPN technologies
• Multifactor Authentication (MFA)
• Network printers
• Hybrid cloud environments
• Hardware Asset Management (HAM)
• Basic Software Asset Management (SAM)
 
Knowledge, Skills, and Abilities
• Strong customer service and communication skills.
• Excellent troubleshooting and analytical skills.
• Ability to diagnose hardware, software, and network issues.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong documentation and organizational skills.
• Ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively within a team.
• Knowledge of ITIL service management principles.
 
 
Required/Desired Skills
 
Skill Required /Desired Amount     
  • Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.  
  • Experience supporting Microsoft Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Microsoft Entra ID (Azure AD)- Highly desired 
Indotronix logo

About Indotronix

Sourced by ZipRecruiter

In 1986, Indotronix established itself in the staffing space. 22 years later, Avani entered the scene, offering consulting and technology development. Finally, in 2016, the two joined forces to begin delivering talent across all areas, from Staffing to Consulting to unique platform development.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Rochester, NY, US

View All Indotronix Jobs