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Help Desk Manager Jobs in Dallas, GA (NOW HIRING)

Kane is Able

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...

ID Logistics

Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Outstanding organizational and time-management skills. * Effective communication skills (verbal ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

Familiarity with Active Directory user and computer management * Experience using a help desk ticketing system * Ability to troubleshoot common PC hardware and software issues * CompTIA A ...

Verida Inc

IT Helpdesk Specialist- DC

Villa Rica, GA · On-site

... help desk type items. · 24x7 support, flexibility for night and weekend work as well as travel to satellite offices. · Assist with the inventory management of software and hardware. · Promote ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services. • Log all calls into the ticketing system ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Management Workstations (MWS), Registers, Printers, Cash Drawers, Site Controllers, Credit Card Terminals, Security Software, and Remote Desktop Services. • Log all calls into the ticketing system ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst , you will play a critical role in ensuring our employees can work ... file management, and Exchange Admin tasks. * Provide hands-on and remote support for hardware ...

Bennett Thrasher LLP

Helpdesk Support Analyst

Atlanta, GA · On-site

$19.50 - $26.50/hr

Build rapport and elicit problem details from help desk customers. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions ...

Woodhouse

Front Desk Experience Manager

Atlanta, GA · On-site

$20 - $25/hr

Front Desk Concierge Manager - Buckhead, Atlanta We want to hire the best personnel and build a ... Help meet the weekly and monthly retail goals by motivating staff to sell product * Work in ...

Buckhead Woodhouse

Front Desk Experience Manager

Atlanta, GA · On-site

$16.25 - $21.25/hr

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ... Help meet the weekly and monthly retail goals by motivating staff to sell product · Work in ...

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

The EDH

Service Desk Specialist

Atlanta, GA · On-site

Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management ... and 3rd party help desk software. Required Certifications: Must possess one of the below ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Dallas, GA

Help Desk Manager information

See Dallas, GA salary details

$33.9K

$75.7K

$112.5K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Dallas, GA is $75,691.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Dallas, GA?

The most popular types of Help Desk jobs in Dallas, GA are:

What are popular job titles related to Help Desk Manager jobs in Dallas, GA?

For Help Desk Manager jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Dallas, GA look for?

The top searched job categories for Help Desk Manager jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Help Desk Manager jobs?

Cities near Dallas, GA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Dallas, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,691 per year, or $36.4 per hour.

Sr. Help Desk Support Technician

Kane is Able

Atlanta, GA • On-site

$65K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 15 days ago

ID Logistics rating

5.9

Company rating: 5.9 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

329th of 366 rated logistics

Job description

Position Overview:

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location:1780 Westgate Parkway, Atlanta, GA 30336

Work Schedule: Day Shift

Work Travel: up to 25%

Competitive Total Rewards Package: Attractive annual salary of $65,000- 68,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

This position is not eligible for immigration sponsorship

Key Responsibilities:

  • Develop and maintain local networks in ways that optimize performance.
  • Perform system trouble shooting and analysis of warehouse operational equipment and systems.
  • Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations.
  • Support PowerShell scripting/automating.
  • Own the relationship with between technical operations and production operations.
  • Package software installations on many computers at a time.
  • Ensure security and privacy of networks and computer systems.
  • Perform troubleshooting to diagnose and resolve problems.
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
  • Install and configure appropriate software and functions according to specifications.
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Maintain records/logs of repairs and fixes and maintenance schedule.
  • Identify computer or network equipment shortages and place orders.
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.

This position is not eligible for immigration.

Minimum Qualifications:

  • High school diploma and relevant work experience in lieu of an advanced degree.
  • 3+ years of end-user support experience.
  • 1+ year of IT support experience.
  • Working knowledge of:
    • Microsoft Windows 10 and Microsoft Server product line
    • Microsoft Office Suite
    • TCP/IP networking, VPN technologies
    • Data backup, virus protection, and network system monitoring
  • Strong analytical and troubleshooting skills with the ability to manage technical operations.
  • Excellent diagnostic and problem-solving abilities.
  • Outstanding organizational and time-management skills.
  • Effective communication skills (verbal, written, and presentation).
  • Solid understanding of computer systems, networks, and internet security principles.
  • Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications:

  • 3+ years of experience with Warehouse Management Systems (WMS).
  • Experience with RF technology.
  • In-depth knowledge of data privacy principles and advanced network security.
  • Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

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