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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... The ID Analyst will work remote, for the Office of Information Technology processing, the onboard ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

As part of a growing help desk organization, you'll provide elevated technical support, support ... Support a fully remote workforce through ticketing systems, messaging platforms, and video support ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Previous experience in IT support, help desk, or technical support. * Good knowledge of Windows, Microsoft 365, common business applications, and computer hardware. * Basic understanding of ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Mableton, GA · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

Tier4 Group

IT Engineer

Atlanta, GA · Remote

IT Engineer Employment Type: Full-Time About the Role We are seeking an experienced IT Engineer to ... Support remote access technologies, VPN services, and secure connectivity solutions. * Implement ...

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... In addition to our knowledge, we have built out the technology to help companies (shippers) unlock ...

Conduent, Inc.

IT Security Architect

Atlanta, GA · On-site +1

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. We ... Robust programs to help you secure your financial future. * Employee Discounts: Access to a wide ...

Worth AI

IT Security Engineer

Atlanta, GA · Remote

Help maintain secure development guidelines and AppSec tooling Security Operations & Ticketing ... Family Leave * Remote * Hybrid work (for Orlando Associates) * Free Food & Snacks (Orlando)

Booz Allen Hamilton, Inc.

IT Project Manager

Atlanta, GA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0247574 Location: Atlanta,GA,US Share job via: Share IT Project ... You will help your clients enhance transparency, accountability, and efficiency in enterprise data ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Decatur, GA

Remote It Help Desk information

See Decatur, GA salary details

$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA?

The most popular types of It Help Desk jobs in Decatur, GA are:

What are popular job titles related to Remote It Help Desk jobs in Decatur, GA?

For Remote It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for?

The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote It Help Desk jobs?

Cities near Decatur, GA with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA • On-site, Remote

STI
See more jobs at STIexternal

$19.75 - $27/hr

Full-time

Re-posted 25 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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