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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human ... The ID Analyst will work remote, for the Office of Information Technology processing, the onboard ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

As part of a growing help desk organization, you'll provide elevated technical support, support ... Support a fully remote workforce through ticketing systems, messaging platforms, and video support ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ... Serve as a backup to the IT Help Desk, providing on-site support as needed * Participate in a 24/7 ...

Multi Family

IT Support Specialist

Atlanta, GA · Remote

$35/hr

Previous experience in IT support, help desk, or technical support. * Good knowledge of Windows, Microsoft 365, common business applications, and computer hardware. * Basic understanding of ...

New

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Gwinnett, GA · Remote

$45K - $65K/yr

Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

Skills, Knowledge and Expertise * 1-3+ years of experience in technical/help desk support, IT, or ... This is a fully remote role with standard working hours Monday through Friday. * Longer hours ...

ICF

IT Business Analyst

Atlanta, GA · On-site +1

Georgia Remote (Atlanta, GA - Preferred). Hybrid or Remote (if remote must be able to travel to ... Develop an understanding of the client processes and procedures and help identify improvements ...

Danaher

IT Project Manager - Remote

Atlanta, GA · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Transportation Insight

IT Project Manager

Atlanta, GA · Remote

$94K - $112K/yr

Job Title: IT Project Manager (Hickory, NC/Atlanta, GA/Remote) COMPANY STATEMENT: As the e-commerce ... In addition to our knowledge, we have built out the technology to help companies (shippers) unlock ...

Conduent, Inc.

IT Security Architect

Atlanta, GA · On-site +1

Remote Work: Enjoy the flexibility of working from home while optimizing your work-life balance. We ... Robust programs to help you secure your financial future. * Employee Discounts: Access to a wide ...

Iterable

Senior IT Engineer (AI)

Atlanta, GA · On-site +1

$141K - $221K/yr

... remote employees worldwide-we are committed to building a diverse and inclusive workplace. We ... As a Senior IT Systems Developer (AI) at Iterable, you will help us build the connective tissue ...

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All JobsIt Help Desk JobsRemote It Help Desk JobsRemote It Help Desk Jobs in Decatur, GA

Remote It Help Desk information

See Decatur, GA salary details

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$33

How much do remote it help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA?

The most popular types of It Help Desk jobs in Decatur, GA are:

What are popular job titles related to Remote It Help Desk jobs in Decatur, GA?

For Remote It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for?

The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote It Help Desk jobs?

Cities near Decatur, GA with the most Remote It Help Desk job openings:

Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Remote IT Project Manager

Global Channel Management, Inc.

Atlanta, GA • Remote

$94K - $112K/yr

Full-time

Re-posted 26 days ago

Job description

Remote IT Project Manager needs 5-7 years of project management experience

Remote IT Project Manager requires:

  • Experience with distribution intelligence platforms such as SalesPage, Broadridge SalesVision, SS&C SalesConnect, or similar
  • PMP,RTE, CAPM, CSM, or similar certification
  • Experience in the financial services/ asset management industry
  • Experience with vendor management
  • Experience with Salesforce CRM
  • Experience with enterprise data ecosystems (including Snowflake and Salesforce Data 360) within asset management or financial services.
  • Proficiency in project management tools (JIRA, MS Project) and methodologies (Agile, Waterfall)
  • Strong analytical and communication skills
  • Distribution platforms, such as SalesPage.
  • PMP
  • Enterprise Data ecosystems

Remote IT Project Manager duties:

  • Plan, execute, and close projects while managing scope, timeline, budget, and resources.
  • Lead a project team, facilitate stakeholder communication, and ensure alignment with business objectives.
  • Develop comprehensive project plans, maintain documentation, identify and mitigate risks, and track progress using appropriate tools and metrics.
  • Act as the primary liaison between technical teams and business stakeholders
  • Coordinate with external vendors and third-party partners.
  • Manage vendor relationships, oversee contract deliverables, ensure compliance with service level agreements, and facilitate seamless integration of vendor resources into project workflows.
Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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