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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

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You will have a blast working on a kick ass team with tremendous autonomy to help grow a "business ... Health Insurance Allowance * Remote work * Room for growth and career development Company ...

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is ... We need great people to help us do great things - for our customers, our culture, and our ability ...

Speech-Language Pathologist

Atlanta, GA · Remote

$63K - $81K/yr

This role is 100% remote . It is required to hold a state license in GA as well as to live in the state of GA or within 50 miles of the GA border. Compensation: This is a full-time, exempt, W2 ...

Description As a Senior IT Business Architect , you will play a critical role in shaping the ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Description As a Senior IT Business Architect , you will play a critical role in shaping the ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

This role is 100% remote . It is required to hold a state license in GA, and it is also required to live in the state of GA or be within 50 miles of the GA border. Compensation: This is a non-exempt ...

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

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Remote It Help Desk information

See Decatur, GA salary details

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How much do remote it help desk jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to Remote It Help Desk jobs in Decatur, GA? For Remote It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Help Desk jobs? Cities near Decatur, GA with the most Remote It Help Desk job openings:
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Account Manager - Senior IT Solutions and Information Security

Account Manager - Senior IT Solutions and Information Security

InNet

Atlanta, GA • Remote

$100K - $500K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

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Job description

SENIOR IT ACCOUNT EXECUTIVE-SouthEast USA

Who you are:

You are ready to get to the “next level”, earn more than you ever have in a challenging but rewarding environment and be a part of a growing sales organization. You seek truly unlimited earning potential in your next assignment and are entrepreneurial in nature. Your confidence in yourself and your ability to deliver results makes you unafraid of trading a reasonable amount of risk in exchange for far higher rewards than others settle for. You have a proven record of sales excellence and strong, current and identifiable customer relationships. You are a strong communicator and you expect far more from yourself than any employer ever has in the past. You like the idea of managing your own territory as if it were your own franchise. You want to put your sales talent, existing relationships and love of working with customers who love to work with you in a new way. You enjoy building new customer relationships as much as you thrive on securing new business from your existing relationships.

InNet is on the hunt for a tech savvy IT Account Executive to open and cover the SouthEastern USA and accounts. If you have created trusted relationships, and possess knowledge around Networking, Information Security, and Data Center technologies, we are interested in talking with you and may have the opportunity that permits you to “breakout” of the limitations other sales organizations have placed upon you. We offer an incredible earnings opportunity, generous 100% match on 401k, Profit Sharing, Paid Holidays, a supportive culture and more!

What will I do?

You will leverage your existing IT buyers and influencer relationships and show them an array of only the top best of breed solutions solving today’s IT challenges.

  • You will develop new accounts in an unrestricted wide-open greenfield territory.
  • You will have no fear of prospecting and you will have the ability to create new accounts and business from current best approaches to prospecting utilizing LinkedIn, Company Data Sources and traditional methods
  • You will also be provided extremely high quality leads which you will be expected to fully leverage and also some existing accounts to grow
  • You will generate new business/revenue with those IT professionals by utilizing a consultative approach to helping them solving problems and providing solutions
  • You will drive profitable revenue for InNet by working with IT pros to use more InNet products and services (selling premium IT services and connecting them with InNet technology partners)
  • You will have a blast working on a kick ass team with tremendous autonomy to help grow a “business within a business” and help customers who use and love our products and brand

What does it take to do this job?

  • An ability to penetrate accounts by being a to deliver compelling value propositions and by bringing ideas and creating value for potential clients
  • You MUST have meaningful, current and existing IT relationships with Infrastructure, Security, and Data Center Customers
  • 2-5 years of IT or complex software sales or technical pre-sales experience
  • A solid balance of service and sales culture
  • Ability to communicate high level technical value propositions and demonstrate ways you can solve problems for and with IT pros
  • Exceptional verbal and written communication skills with the ability to engage and motivate customer base
  • Strong analytical, organizational and interpersonal skills (People like you, they listen to you, and they trust you!)
  • Maniacal hunger, self-motivation and time management with personal accountability for your results
  • A track record of over-achievement and verifiable success in a IT Solution Provider, Integrator, VAR, start-up or fast-growth environment would be a major plus

We are seeking an Account Manager - Senior IT Solutions And Information Security to join our team! You will resolve customer questions and offer solutions to drive company revenue.

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Reach agreed upon sales targets by the deadline
  • Resolve customer inquiries and complaints
  • Set follow-up appointments to keep customers aware of latest developments
  • Create sales material to present to customers

​

​Qualifications:

  • Previous experience in sales, customer service, or other related fields
  • Familiarity and commitment to Salesforce as CRM platform
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

Benefits:

  • Salary + Bonus + Commission
  • 100% 401k Match
  • Generous Profit Sharing Plan
  • Health Insurance Allowance
  • Remote work
  • Room for growth and career development

Company Description

Launched in 2009, InNet is a profitable, growing national IT Solution and Professional Services provider expanding nationally and delivering today's most compelling IT solutions that help IT organizations in ways that other commodity solution providers do not. We put the "Innovation" in InNet and we are focused on delivering results.