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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

ontrac

IT Product Owner - Remote

Cleveland, OH · On-site +1

$84K - $126K/yr

You thrive in an Agile environment, adapting priorities and decisions as information evolves. * You stay curious and customerfocused, continuously deepening your understanding of user workflows and ...

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

New

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

Expressable

Speech-Language Pathologist

Atlanta, GA · Remote

$40 - $54/hr

This role is 100% remote . It is required to hold a state license in GA, and it is also required to live in the state of GA or be within 50 miles of the GA border. Compensation: This is a non-exempt ...

Expressable

Speech-Language Pathologist

Atlanta, GA · Remote

$63K - $81K/yr

This role is 100% remote . It is required to hold a state license in GA as well as to live in the state of GA or within 50 miles of the GA border. Compensation: This is a full-time, exempt, W2 ...

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Remote It Help Desk information

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$12

$22

$33

How much do remote it help desk jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What are popular job titles related to Remote It Help Desk jobs in Decatur, GA? For Remote It Help Desk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Help Desk jobs? Cities near Decatur, GA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of May 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Information Technology Buyer II

Information Technology Buyer II

American Cancer Society

Atlanta, GA • On-site, Remote

$68K - $72K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 13 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

123rd of 667 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The IT Buyer II sources and procures IT products and services (software, hardware, technical services), supporting procurement throughout project lifecycles. This role ensures contracts and purchases meet ACS business and InfoSec requirements, aligns procurement with budget and quality standards, and manages source-to-pay functions (sourcing, bidding, supplier qualification, negotiation, contract execution, and compliance). The position also supports strategic supplier relationships, performance management, purchasing activities, documentation, and communication with stakeholders.
*** This is a fully remote position that can be home-based anywhere within the United States. Must have prior procurement/ buyer experience supporting IT. ***
ESSENTIAL FUNCTIONS:
  • Identify, compete and evaluate qualified suppliers to meet immediate operational needs, ensuring quality and value. (30%)
  • In partnership with stakeholders, prepare detailed bid requests, analyze bids and procurement data to identify cost savings and service efficiencies, and improve service delivery. Negotiate pricing, deliverables, and terms swiftly with multiple qualified partners, focusing on achieving the best value and quality of service. (30%)
  • Enter contracts into the contract system and collaborate with suppliers and the legal team to finalize contracts, create Purchase Orders to coordinate the purchase and delivery of goods/services to individual locations. (10%)
  • Actively engage with cross-functional teams to resolve supply chain-related issues, fostering a collaborative environment, and ensuring alignment with business objectives. (10%)
  • Provide excellent service and communication to internal stakeholders, ensuring their needs are met, and supporting procurement-related special projects. (5%)
  • Foster a collaborative and positive work environment by actively engaging with team members and cross-functional teams, promoting open communication, and supporting collective problem-solving efforts to understand urgent service requirements and ensure alignment with business objectives. (10%)
  • Provide product, spend, and supplier information to sourcing managers as requested; assist with category management as assigned (5%)

EXPERIENCE/QUALIFICATIONS:
  • A college degree or Professional certification strongly preferred
  • A minimum of 3 years' relevant experience in Information Technology procurement is required.
  • Skilled in competitive bidding, contract negotiation, and electronic purchasing tools.
  • Knowledge of technology industry terminology and practices.

KNOWLEDGE, SKILLS, AND ABILITY:
  • Formal knowledge of sourcing processes including competitive bidding and supplier qualifications.
  • Basic knowledge of finance, accounting, budgeting, and cost control procedures
  • Ability to make administrative/procedural decisions and judgments
  • Ability to work independently and as part of a team in a deadline-oriented environment.
  • Experience purchasing technology professional services.
  • Accuracy and speed in data entry
  • Possess a positive and proactive "can do" attitude.
  • Outstanding work ethic, detailed oriented, motivated with commitment to quality and teamwork
  • Ability to quickly learn and master new skills
  • Experience utilizing electronic Purchasing and Contracting tools (Coupa, Conga).
  • Proficient with Microsoft Office (i.e., Outlook, Teams, Excel, Word)

TRAVEL REQUIREMENTS:
  • Ability to travel when necessary

PHYSICAL REQUIREMENTS:
  • Work is normally performed in a typical interior/office work environment.
  • No, or very limited physical effort is required.
  • No or very limited exposure to physical risk.

The starting rate is $68,000 to $72,000 annual. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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