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Remote It Help Desk Jobs in Decatur, GA (NOW HIRING)

DPR Construction

Application Support Analyst

Atlanta, GA · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

... IT, and commercial stakeholders to identify and prioritize CPQ enhancements. * Lead, coach, and ... We partner with customers across the globe to help them solve their most complex challenges ...

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

asburyauto

IT Enterprise Cloud Architect

Sandy Springs, GA · On-site +1

$64.50 - $82.25/hr

Candidates must be able to work full-time, on-site at our Sandy Springs, Georgia corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

... support, help desk, IT support, or a similar role * Comfortable in Zendesk (or a peer ticketing ... PTO, remote-first culture, and access and training on leading edge AI tools. Compensation Range ...

Relatient

Information Security Analyst

Atlanta, GA · On-site +1

$75K - $120K/yr

Description At Relatient, we help healthcare organizations optimize patient access through AI ... Serves as a part of the Networks Operation team for technology and security support * Educates ...

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Remote It Help Desk information

See Decatur, GA salary details

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$33

How much do remote it help desk jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote it help desk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Decatur, GA? The most popular types of It Help Desk jobs in Decatur, GA are:
What job categories do people searching Remote It Help Desk jobs in Decatur, GA look for? The top searched job categories for Remote It Help Desk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote It Help Desk jobs? Cities near Decatur, GA with the most Remote It Help Desk job openings:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.
Application Support Analyst

Application Support Analyst

DPR Construction

Atlanta, GA • On-site, Remote

Full-time

Posted 13 days ago

DPR Construction rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

25th of 79 rated construction

Job description

Job Description

Job Summary

The Service Desk Analyst Level 2 provides technical and application support to internal employees across the organization. This role supports both end-user technology and enterprise business applications. The ideal candidate is a strong problem solver with excellent customer service skills and attention to detail who thrives in a collaborative, fast-paced environment and is committed to continuous improvement and learning.

Essential Duties & Responsibilities

Technical & Application Support

  • Provide support for hardware, software, mobile devices, and enterprise applications via phone, remote tools, email, chat, and ticketing systems.
  • Diagnose, troubleshoot, and resolve technical and application-related issues.
  • Handle escalated incidents and service requests.
  • Support Windows-based systems, Microsoft 365, cloud applications, and mobile devices (iOS and Android).
  • Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and following established escalation procedures.
  • Escalate incidents requiring specialized expertise to higher-level support teams when appropriate.

IT Service Management & Documentation

  • Accurately document incidents, service requests, and resolutions in the IT Service Management (ITSM) system.
  • Meet or exceed defined service level agreements (SLAs).
  • Assist in the creation, update, and maintaining of knowledge base articles and support documentation.
  • Support and follow ITSM and solution management best practices.

Collaboration

  • Educate users on technology best practices to reduce repeat incidents.
  • Collaborate proactively with team members, team leads, other IT teams, and business stakeholders.
  • Communicate clearly and professionally with both technical and non-technical audiences.
  • Keep leadership informed of trending issues, risks, and service impacts.

Work Coverage

  • May be needed to participate in an on-call rotation, including occasional evenings, weekends, or overtime as required.
  • Coordinate time off with team members to ensure appropriate service coverage.

Required Qualifications

Education

  • Associates or Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

Experience

  • 2+ years of experience in Service Desk, Application Support, or a similar IT support role.
  • Experience working with IT Service Management systems (e.g., ServiceNow or comparable tools).
  • Demonstrated experience handling escalated support issues.

Technical Skills

  • Strong knowledge of Microsoft 365 and Windows operating systems.
  • Experience supporting cloud-based and enterprise applications.
  • Ability to perform root cause analysis and apply structured troubleshooting methodologies.

Interpersonal & Professional Skills

  • Excellent verbal and written communication skills.
  • Strong customer service mindset with professionalism, patience, respect, and empathy.
  • Ability to manage multiple priorities and perform effectively in high-pressure situations.
  • Collaborative, team-oriented approach with a willingness to learn and grow.

Work Environment & Physical Requirements

  • Hybrid work environment (remote and office-based).
  • Prolonged periods of sitting or standing at a computer workstation.
  • Occasional travel for training or team meetings may be required.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.


Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together-by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.


Explore our open opportunities atwww.dpr.com/careers.

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