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Helpdesk Jobs in Decatur, GA (NOW HIRING)

Ingenico

Helpdesk Manager

Alpharetta, GA · On-site

ABOUT THE ROLE & TEAM We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position ...

authority

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

The Helpdesk Technician is responsible for technical support, assisting end users with their day-to-day technical duties and issues. Responsibilities: * Serve as the first point of contact for users ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

nLeague Services

Helpdesk Support

Atlanta, GA · On-site

$19.75 - $27/hr

Atlanta Public Schools - IT Duration: 12+ Months Location: 130 Trinity Ave SW 1st Floor Atlanta, Georgia 30303-0000 Help Desk / Service Desk Support Analyst II * Provides advanced Tier-2 technical ...

Ask IT consulting

Helpdesk Technician

Atlanta, GA

$19.25 - $26/hr

Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7, Active Directory, COTS applications.

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving ...

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site : As a Help Desk System Analyst ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 hours per week LOCATION: Smyrna, GA LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk ...

Deloitte

Junior Associate, Compliance HelpDesk

Atlanta, GA · On-site

$17.75 - $24/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools * Guiding callers through policy requirements and mandatory procedures * Documenting and maintaining ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 hours per week LOCATION: Smyrna, GA LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk ...

SMB IT Solutions

Tier 2 Helpdesk Technician

Smyrna, GA · On-site

$50K - $65K/yr

Senior / Level 2 Helpdesk Technician SALARY RANGE: $50,000 - $65,000 + Benefits HOURS OF WORK: 40 hours per week LOCATION: Smyrna, GA LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk ...

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

Work with vendors to help resolve technical issues * Lift, move IT equipment and rearrange work areas for employees * Create and maintain process documents * Basic networking skills such as ...

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

... help resolve technical issuesLift, move IT equipment and rearrange work areas for employeesCreate and maintain process documentsBasic networking skills such as connecting the computers to domain ...

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users ...

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential ...

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All JobsHelpdesk JobsHelpdesk Jobs in Decatur, GA

Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Helpdesk jobs in Decatur, GA? For Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Decatur, GA look for? The top searched job categories for Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Helpdesk jobs? Cities near Decatur, GA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Decatur, GA as of June 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Helpdesk Manager

Ingenico

Alpharetta, GA • On-site

Full-time

Posted 7 days ago

Job description

WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
ABOUT THE ROLE & TEAM
We are seeking a Helpdesk Manager to oversee the daily operations, performance, and transformation of our regional helpdesk function. This role is a critical position responsible for managing a multi-layered support operation delivered through our external partner
The Helpdesk team supports inbound and outbound merchant interactions while enabling key sales and operational processes. Due to the scale and complexity of the function, this role will provide dedicated leadership and oversight to ensure service continuity, operational excellence, and continuous improvement.
This is a high-impact position responsible for driving service quality, managing supplier performance, and ensuring revenue protection by overseeing workflows tied to invoicing, purchase orders, warranty programs, and merchant support activities. The role also plays a key part in transforming the Helpdesk into a more efficient, value-generating function that can directly support sales growth and customer satisfaction.
WHAT YOU'LL DO
Helpdesk Operations & Delivery
  • Oversee the end-to-end Helpdesk operations for the Americas region, ensuring consistent and effective daily performance.
  • Manage a team of 12 agents (via supplier) handling inbound/outbound merchant calls and operational support tasks.
  • Ensure timely handling of critical activities such as invoice processing, purchase orders, hardware requests, and warranty-related projects to prevent revenue loss.
  • Supervise Salesforce case management, with responsibility for approximately 4,500 activities per month.
  • Establish structure and clarity across multiple layers of Helpdesk processes and workflows.

Supplier Management & Service Improvement
  • Act as the primary point of contact for the Helpdesk supplier, managing performance, delivery, and resourcing.
  • Drive and oversee a structured service improvement plan to enhance operational effectiveness and service quality.
  • Identify gaps and opportunities to transform the Helpdesk into a higher-performing, customer-centric function.
  • Monitor and enforce SLAs, KPIs, and service standards to ensure accountability and continuous improvement.

Governance & Stakeholder Engagement
  • Lead governance cadence including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and operational audits.
  • Serve as the named lead for all Helpdesk-related customer and internal escalations.
  • Partner closely with Sales, Operations, and other internal stakeholders to align Helpdesk output with business priorities.
  • Ensure the Helpdesk function effectively supports revenue-generating activities and sales enablement.

Financial Ownership & Compliance
  • Own financial management of the Helpdesk function, including processing and tracking all supplier-related purchase orders.
  • Ensure adherence to financial timelines and processes to avoid delays in PO approvals and deliveries.
  • Maintain budget oversight and ensure alignment with financial targets and operational needs.

ABOUT YOUR SKILLS
  • Proven experience in Helpdesk, Customer Support, or Service Operations management
  • Demonstrated success managing third-party suppliers or outsourced service providers
  • Strong operational leadership skills with the ability to manage complex, multi-layered support environments
  • Experience overseeing high-volume case management systems (e.g., Salesforce)
  • Financial acumen with experience managing purchase orders, budgets, and vendor-related costs
  • Ability to drive service improvement initiatives and operational transformation
  • Strong stakeholder management and communication skills across cross-functional teams
  • Experience working in fast-paced, high-volume environments with competing priorities
  • Background in payments, fintech, or technology services is a plus

AAP/EEO Statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
#LI-RBC

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