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Helpdesk Jobs in Decatur, GA (NOW HIRING)

Reqroute, Inc

Be Seen First

Helpdesk Analyst

Conyers, GA · On-site

$19 - $20/hr

IT Help Desk Technician (Bilingual Spanish) Location: Conyers, GA 30013 Duration: [Contract/Full-Time] Experience Required: 2+ Years Education: Vocational/Technical Degree in Computer Applications,

New

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

$17.50 - $23.75/hr

Position Title: Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview:

Techgene Solutions LLC

Helpdesk Spanish

Conyers, GA · On-site

$17.50 - $23.75/hr

Skill Required / Desired Amount of Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required Experience

New

Stellar Professionals LLC

Bilingual Helpdesk

Conyers, GA

$17.50 - $23.75/hr

We are looking for a Bilingual Helpdesk professional to join our technical support team! If you thrive in a fast-paced environment and have hands-on help desk experience, we want to hear from you.

New

nLeague Services

Helpdesk Support

Atlanta, GA

$19.75 - $27/hr

Requisition ID: 65795 Service Desk Analyst II Client: Atlanta Public Schools - IT Duration: 12+ Months Location: 130 Trinity Ave SW 1st Floor Atlanta, Georgia 30303-0000 Help Desk / Service Desk

Ask IT consulting

Helpdesk Technician

Atlanta, GA · On-site

$19.25 - $26/hr

Company Description Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is

nLeague

Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job ID: 800093 Position: DOAS Helpdesk System Analyst Client: DOAS Location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334 Duration: 12 Months(Possibility of extension) On Site Job

Scientific Games

Helpdesk Tech I

Alpharetta, GA

$19.50 - $26.25/hr

Scientific Games: Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to

New

Ole Mexican Foods Inc

Helpdesk Associate Tier 1

Norcross, GA · On-site

$18.75 - $25.25/hr

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom

The E Group

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Helpdesk Support Technician

Atlanta, GA · On-site

$18/hr

Immediate W2 contract position available in Atlanta, GA. Estimated Duration: 5.5 months Job Description / Desired Qualifications: * 1-3 Years' Experience * Provides Technical Support and Assistance.

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential

Ole Mexican Foods

Helpdesk Associate Tier 1

Norcross, GA

$18.75 - $25.25/hr

At Ole, we are seeking an experienced IT Support Technician to support and troubleshoot day-to-day technology issues of our employees, including but not limited to desktop applications, custom

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Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Helpdesk jobs in Decatur, GA? For Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Decatur, GA look for? The top searched job categories for Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Helpdesk jobs? Cities near Decatur, GA with the most Helpdesk job openings:
Helpdesk jobs near you
Helpdesk Analyst

Helpdesk Analyst

Reqroute, Inc

Conyers, GA • On-site

$19 - $20/hr

Contractor

Posted yesterday

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Job description

IT Help Desk Technician (Bilingual Spanish)

Location:Conyers, GA 30013 
Duration: [Contract/Full-Time]
Experience Required: 2+ Years
Education: Vocational/Technical Degree in Computer Applications, Computer Technology, Information Technology, or a closely related field from an accredited institution.

Position Overview

We are seeking a motivated and customer-focused IT Help Desk Technician to provide first-level technical support for end users in a fast-paced call center environment. The ideal candidate will have hands-on experience troubleshooting Microsoft Office applications, Outlook, Windows operating systems, and Active Directory while delivering exceptional customer service in both English and Spanish.

Key Responsibilities

  • Provide technical assistance and support for hardware, software, and network-related issues.
  • Respond to user inquiries via phone, email, and ticketing systems to diagnose and resolve technical problems.
  • Troubleshoot and resolve issues related to Microsoft Outlook, Microsoft Office Suite, Windows 7 and Windows 10 environments.
  • Manage and monitor help desk ticket queues, ensuring timely assignment and resolution of incidents and service requests.
  • Escalate unresolved issues and tickets approaching or exceeding SLA requirements to appropriate support teams.
  • Install, configure, and perform minor repairs on computer hardware, software, printers, and peripheral devices.
  • Create, modify, and maintain user accounts and permissions in Active Directory.
  • Document troubleshooting steps, resolutions, and customer interactions within the ticketing system.
  • Provide excellent customer service while maintaining professionalism and clear communication with end users.
  • Collaborate with internal IT teams and external vendors to ensure efficient issue resolution.

Required Qualifications

  • Vocational/Technical Degree in Computer Applications, Computer Technology, Information Technology, or a related discipline.
  • Minimum 2 years of experience in an IT Help Desk or Technical Support role.
  • Minimum 2 years of experience supporting:
    • Microsoft Outlook
    • Microsoft Office Suite
    • Windows 7 and Windows 10
    • Active Directory
  • Minimum 2 years of experience working in an IT Help Desk Call Center environment.
  • Experience monitoring ticket queues, assigning tickets, and managing escalations to meet SLA requirements.
  • Experience installing, configuring, and troubleshooting computer hardware and software.
  • Strong problem-solving and customer service skills.
  • Excellent verbal and written communication skills.
  • Fluent bilingual proficiency in Spanish and English (Required).

Preferred Skills

  • Experience with ServiceNow, Remedy, Jira, or similar ticket management systems.
  • Knowledge of printer, scanner, and peripheral device support.
  • Familiarity with remote support tools and desktop imaging processes.
  • Ability to work effectively in a team-oriented and customer-focused environment.

Benefits

  • Competitive compensation
  • Opportunity to work in a collaborative IT support environment
  • Professional growth and development opportunities
  • Exposure to enterprise-level technologies and support processes

Company Description

This position is for one of the big technology giant.
Reqroute logo

About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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