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Helpdesk Jobs in Decatur, GA (NOW HIRING)

TriOptus LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users ...

Argyle Infotech

Helpdesk Support Clerk

Atlanta, GA · On-site

$17.75 - $21.75/hr

Helpdesk Support Clerk Location: Atlanta, GA (Day 1 onsite) Duration: 3 Months The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the ...

Argyle Infotech

Helpdesk Support Clerk

Atlanta, GA

$17.75 - $21.75/hr

Helpdesk Support Clerk Location: Atlanta, GA (Day 1 onsite) Duration: 3 Months The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the ...

Dexian

Helpdesk / Service Desk Analyst 1

Atlanta, GA

$17 - $18/hr

Helpdesk / Service Desk Analyst 1 Atlanta, GA (100% Onsite | 24/7 Shift Work) 6 + Months $17-$18/HR Role Provide frontline IT support, resolving hardware, software, and network issues on initial ...

Dexian

Helpdesk / Service Desk Analyst 1

Atlanta, GA · On-site

$17 - $18/hr

Helpdesk / Service Desk Analyst 1 Atlanta, GA (100% Onsite | 24/7 Shift Work) 6 + Months $17-$18/HR Role Provide frontline IT support, resolving hardware, software, and network issues on initial ...

Tech USA

Helper

Austell, GA · On-site

$13.75 - $17.50/hr

Helper Project Info: Fabricate and assembly of parts that are installed at construction sites Key Responsibilities: Work in shop wiring panels, breakers, trays, conduit to then be installed on site.

Tech USA

Helper

Austell, GA · On-site

$13.75 - $17.50/hr

Helper Project Info: Fabricate and assembly of parts that are installed at construction sites Key Responsibilities: Work in shop wiring panels, breakers, trays, conduit to then be installed on site.

Talpa Supermercados

Bakery Helper

Mableton, GA · On-site

Bakery Helper SupermarketPosition SummaryThe Bakery Helper supports the bakery team with daily production and customer service. This role helps prepare bread, cakes, and other baked goods, keeps ...

Talpa Supermercados

Bakery Helper

Lilburn, GA

Bakery Helper SupermarketPosition SummaryThe Bakery Helper supports the bakery team with daily production and customer service. This role helps prepare bread, cakes, and other baked goods, keeps ...

Ashley Global Retail, LLC

Delivery Helper

Atlanta, GA · On-site

$15.25 - $17.25/hr

Summary The Home Delivery Driver Helper plays a crucial role in delivering products to designated locations. To excel in this position, the helper needs to prioritize efficiency, effectiveness, and ...

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Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Helpdesk jobs in Decatur, GA? For Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Decatur, GA look for? The top searched job categories for Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Helpdesk jobs? Cities near Decatur, GA with the most Helpdesk job openings:
Helpdesk jobs near you
DOAS Helpdesk System Analyst

DOAS Helpdesk System Analyst

RICEFW Technologies Inc

Atlanta, GA

$19.75 - $27/hr

Other

Posted 20 days ago

Job description

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

Job Responsibilities:

  • Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
  • Assist users with password resets, PST file management, and Exchange Admin tasks.
  • Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
  • Use ticket tracking systems to document, prioritize, and track user issues effectively.
  • Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
  • Support security and authentication tools such as OKTA and Crowdstrike.
  • Maintain knowledge of AWS and SharePoint systems to assist users as needed.
  • Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
  • Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

  • 3+ years of experience in a technical support or help desk role.
  • Strong understanding of Windows 11, Active Directory, and Microsoft O365.
  • Experience troubleshooting network connectivity, VPNs, and IP phone systems.
  • Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
  • Proficiency with ticket tracking systems and remote support tools.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
  • Excellent communication and interpersonal skills to interact with users of varying technical expertise.
  • Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.

Required/Desired Skills Skill Required /Desired Amount Candidate Experience Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP. Required 3 Experience troubleshooting network connectivity, VPNs, and IP phones systems. Required 3 Certifications such as CompTIA A+, Microsoft certifications, highly desirable Desired 0 Questions No. Question Answer Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? Question2 What is your candidate&# ;s email address? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement? Question6 If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client&# ;s selection date? Do you agree to this requirement? Question7 Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day (Monday - Friday) to work. Do you agree to this requirement?

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