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Helpdesk Jobs in Decatur, GA (NOW HIRING)

Ashley Global Retail, LLC

Delivery Helper

Atlanta, GA · On-site

$15.25 - $17.25/hr

Summary The Home Delivery Driver Helper plays a crucial role in delivering products to designated locations. To excel in this position, the helper needs to prioritize efficiency, effectiveness, and ...

Ashley Global Retail, LLC

Delivery Helper

Atlanta, GA · On-site

$15.25 - $17.25/hr

Summary The Home Delivery Driver Helper plays a crucial role in delivering products to designated locations. To excel in this position, the helper needs to prioritize efficiency, effectiveness, and ...

Brasfield & Gorrie, LLC

Carpenter Helper

Lithia Springs, GA · On-site

$16 - $20.25/hr

Help carpenters by performing duties of lesser skill. * Duties include using, supplying or holding materials or tools, and cleaning work area and equipment. * Build rough wooden structures, such as ...

Brasfield & Gorrie, LLC

Carpenter Helper

Lithia Springs, GA · On-site

$16 - $20.25/hr

Help carpenters by performing duties of lesser skill. * Duties include using, supplying or holding materials or tools, and cleaning work area and equipment. * Build rough wooden structures, such as ...

All My Sons Moving & Storage

Mover / Helper

Roswell, GA · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Roswell, GA · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

Westrock

Machine Helper

Kennesaw, GA · On-site

$19.66/hr

Machine Helper Starting Pay: $19.04 once qualified / probationary period approximately 90 days $19.66/hr Shift: Mon-Thurs 330p-130a overtime as needed Level: Entry-level; experience preferred but not ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Decatur, GA

Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Decatur, GA? The most popular types of Helpdesk jobs in Decatur, GA are:
What are popular job titles related to Helpdesk jobs in Decatur, GA? For Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Decatur, GA look for? The top searched job categories for Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Helpdesk jobs? Cities near Decatur, GA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Decatur, GA as of July 2026, with employment types broken down into 59% Full Time, and 41% Temporary. Highlights an 100% In-person job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

EDI Helpdesk Representative - Tucker, GA (Hybrid)

Gainwell Technologies LLC

Tucker, GA • Hybrid

$29K - $41K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

136th of 242 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a EDI Helpdesk Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission
  • Answers telephone calls using an automated system and responds to basic to moderately complex provider questions and/or forwards call to appropriate personnel.
  • Conducts outbound calls to resolves written provider requests/inquiries.
  • Processing member updates for audit and reporting purposes and verifying the accuracy of the updates.
  • Adhere to the client’s SLAs and consistently meet production targets.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Communication skills both written and oral.
What we're looking for
  • High School Diploma is required.
  • Healthcare/Medicaid work experience is a plus.
  • Outstanding customer service with call center background a plus.
  • Knowledge of basic helpdesk software, computer software and Microsoft Office applications.
  • Ability to multitask, work with multiple computer applications, work independently, follow oral and written directions.
What you should expect in this role
  • This is a hybrid work environment (work-from-home with occasional on-site work).
  • Work hours will be from 9:00 AM - 5:30 PM EST. 
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process.

      This posting is intended for pipelining. We will accept applications on an ongoing basis.

      #LI-HYBRID  #LI-PP1  #LI-CM1 

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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