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Remote Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

Easy Recruiter

Front Desk Receptionist (Remote)

Roswell, GA · Remote

$14 - $18/hr

Front Desk Receptionist (Remote) Roswell, Georgia, United States Or refer someone Job Openings ... In return for your contributions, we'll help you make the most of all life's moments on and off the ...

Cityview Helicopter Tours

Technician

Atlanta, GA · On-site +1

$38K - $47K/yr

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

Hightop Health

Director of Technology

Atlanta, GA · Remote

$175K - $225K/yr

... handle infrastructure, help desk, security, and network support, while directly owning and ... This role is remote with a strong preference for candidates located in Georgia or Texas. Primary ...

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How much do remote help desk technician jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for remote help desk technician in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What job categories do people searching Remote Help Desk Technician jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk Technician jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk Technician jobs? Cities near Decatur, GA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Posted 3 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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