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Remote Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA · On-site +1

$55K - $65K/yr

Description We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1-2 help desk ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

Easy Recruiter

Front Desk Receptionist (Remote)

Roswell, GA · Remote

$14 - $18/hr

Front Desk Receptionist (Remote) Roswell, Georgia, United States Or refer someone Job Openings ... In return for your contributions, we'll help you make the most of all life's moments on and off the ...

Cityview Helicopter Tours

Technician

Atlanta, GA · On-site +1

$38K - $47.10K/yr

... a remote account manager to help facilitate communication between our clients and our team The Perfect Fit: * 2+ years of sales and business development experience. Not afraid to run a full desk.

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Remote Help Desk Technician information

See Decatur, GA salary details

$12

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How much do remote help desk technician jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote help desk technician in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
More about Remote Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Decatur, GA? The most popular types of Help Desk Technician jobs in Decatur, GA are:
What are popular job titles related to Remote Help Desk Technician jobs in Decatur, GA? For Remote Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk Technician jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk Technician jobs? Cities near Decatur, GA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Decatur, GA as of May 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Voice L2 Technician

In-Telecom

Kennesaw, GA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Description
We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support .  
This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support. 

Key Responsibilities
  • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  
  • Perform service for installs, cutovers, troubleshooting, and service requests 
  • Work remote help desk tickets, including: 
    • Voice tickets (IP Office, ITC Cloud, hosted platforms) 
    • Tier 1–2 desktop support  
    • General client issues as assigned 
  • Document all work and resolve issues efficiently in ConnectWise Manage 
  • Communicate effectively with clients and deliver professional support experiences 
  • Ensure accurate time entry, ticket notes, and follow-up actions 

Skills, Knowledge & Expertise
  • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)  
  • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  
  • Strong client service and communication skills 
Preferred Certifications (nice to have)  
  • CompTIA A+, Network+  
  • Avaya IP Office ACIS/ACSS  
  • SIP/VoIP certifications (e.g., SIP School SSCA)  
  • NetSapiens or 8x8 platform training

Job Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance 
  • Disability Insurance
  • 401k