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Remote Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

DA Carter Services

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick ...

HonorBuilt

Remote Support Technician

Atlanta, GA · Remote

$17/hr

Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick ...

The Hartford

Technician Claims

Alpharetta, GA · On-site +1

$46K - $69K/yr

Technician Claims - CH10FN We're determined to make a difference and are proud to be an insurance ... to help you grow in your role and advance your career. Location: Remote/Hybrid (as applicable ...

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All JobsHelp Desk Technician JobsRemote Help Desk Technician JobsRemote Help Desk Technician Jobs in Decatur, GA

Remote Help Desk Technician information

See Decatur, GA salary details

$12

$22

$33

How much do remote help desk technician jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote help desk technician in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

Can you work from home as a help desk technician?

Yes, many help desk technician roles are remote, allowing employees to provide technical support from home using tools like remote desktop software and ticketing systems. Employers often require good communication skills, technical knowledge, and sometimes certifications such as CompTIA A+ or Network+ for remote work eligibility.

How to make $1000 a week remotely?

A remote Help Desk Technician can earn $1000 a week by working full-time hours, typically 40 hours, and gaining certifications like CompTIA A+ or Network+ to increase earning potential. Additional income can be achieved by taking on multiple clients, offering specialized support, or advancing to higher-paying roles within IT support. Consistent performance and developing technical skills are key to reaching this income level.

How can I make 2000 a week working from home?

A Remote Help Desk Technician can earn $2,000 or more weekly by working full-time, providing technical support, and gaining experience with troubleshooting, remote tools, and customer service skills. Increasing income may involve obtaining relevant certifications, specializing in high-demand areas, or working for multiple clients or companies simultaneously.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and basic troubleshooting, but it does not fully replace the role of a help desk technician. Help desk professionals are still needed for complex issues, customer communication, and system management, often requiring technical skills and certifications. AI tools serve as support to improve efficiency but complement rather than replace human technicians.

What is a Remote Help Desk Technician job?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Help Desk Technician position, and why are they important?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by Remote Help Desk Technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are popular job titles related to Remote Help Desk Technician jobs in Decatur, GA? For Remote Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Technician jobs in Decatur, GA look for? The top searched job categories for Remote Help Desk Technician jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Help Desk Technician jobs? Cities near Decatur, GA with the most Remote Help Desk Technician job openings:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Decatur, GA as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Help Desk Analyst 2 - Atlanta, GA

STI

Atlanta, GA • On-site, Remote

$19.75 - $27/hr

Full-time

Posted 9 days ago

Job description

Help Desk Analyst 2
Atlanta, GA/REMOTE
1 year Contract
Description:
The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
• Receive and track onboard and offboard requests; check the requests for completeness and accuracy
• Submit requests for new accounts using ServiceNow ticketing system.
• Submit request for setup and delivery of equipment and wireless devices.
• Coordinate with application teams for additional application access requests
• Track progress of requests to completion and escalate to vendors and management as needed.
• Review accounts for accuracy of provision or deprovision based on requests
• Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
• Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
• Communicate status of processed onboard or offboard requests to hiring managers
• Resolve requests within SLA while providing the highest level of customer service
• Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
• Associate degree in a related field OR minimum 2+ years of help desk support
• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
• Detail oriented with the ability to work independently
• Excellent oral, written, and interpersonal communication
• Experience in performing well under pressure
• Capable of working competently with personnel at multiple levels of the organization
• Experience with ServiceNow or Okta is a plus
• Must have work authorization that allows candidate to work in the United States

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