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Remote Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Koenig & Bauer US, Inc

Technician/Mechanic

Decatur, GA · Remote

$27 - $46/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Location: 100% Remote with nearly 100% business travel domestically Reports to: Service Manager ... you can help, informing customer of your findings as well as recommended action plan including ...

Mitchell Life Group

Be Seen First

LIFE INSURANCE AGENT / BROKER (REMOTE)

Roswell, GA · Remote

$42K - $180K/yr

  • Life

Our Company Offers * -TYPICAL COMMISSIONS ARE $500-$1000+ PER FAMILY HELPED * -5% PROMOTIONS EVERY ... If you are ready to break free from the desk and own your OWN business, this is your chance! We ...

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Remote Help Desk Technician information

See Decatur, GA salary details

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How much do remote help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk technician in Decatur, GA is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.29 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are popular job titles related to Remote Help Desk Technician jobs in Decatur, GA?

For Remote Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Technician jobs in Decatur, GA look for?

The top searched job categories for Remote Help Desk Technician jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Help Desk Technician jobs?

Cities near Decatur, GA with the most Remote Help Desk Technician job openings:

Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,014 per year, or $22.6 per hour.

Remote OCCC Sales Supervisor

Orkin LLC

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Orkin rating

6.9

Company rating: 6.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

17th of 35 rated pest control companies

Job description

Overview
Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
  • Must be available to attend training Mon - Fri from 9am - 6pm EST
  • Must reside in the continental US

You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That's backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It's a role that combines your competitive drive and your desire to be part of a talented team. You'll have the ability to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business. Not to mention, you'll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you'll receive all the tools you need to succeed. Plus, if there's one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Sales Supervisor are key to supporting our agents, field offices and customers alike. The Pest Management Industry is growing - and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will... Finish
  • Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
  • Conduct regular team meetings to improve skills, share best practices and deliver key communications.
  • Conduct side by side coaching and call monitoring to ensure compliance with company selling techniques and strategies.
  • Work directly with other supervisors to ensure reliability and teamwork for the department.
  • Exercise consistent independent judgment and discretion in matters of significance.
  • Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions.
  • Support the continued growth of the Sales department through continuous process improvement initiatives
  • Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
  • Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals

We Offer...
  • A Competitive Compensation package with bonus potential
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick time
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Inclusive training programs as the industry leader

Why Orkin?
  • Founded in 1901, Orkin Pest Control is a global residential and business service provider
  • Consecutive years of improved earnings with over 2 million customers
  • Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
  • Orkin's National Contact Center is a high energy, fun and collaborative work environment with strong management

Are you ready to be an Orkin Pro?
Qualifications
What's required
  • High School/GED
  • 2-4 years of supervisory/management level experience with supervising employees in a sales call center environment
  • 2-4 years of experience leading a remote team
  • We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law

Work from home requirements
  • Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
  • A workspace with adequate furnishings (e.g., a desk and chair) and lighting
  • Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net)

What you'll need
  • Excellent interpersonal and communication skills
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Proficient in Microsoft Office
  • Comfortable working in a high-volume role
  • Basic computer skills in various software and web-based applications
  • We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What Orkin employees say

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