ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

Revel Staffing

Desktop Support Technician

Atlanta, GA

$78K - $108K/hr

Desktop Support Technician A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment.

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred

Artech Information System LLC

desktop support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

Assuranceamerica

Support Manager

Atlanta, GA

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

Responsibilities : • Provide second-line support for desktops, laptops, phones, and printers ... Management, asset management, and network LAN/WAN experience (TCP/IP/Subnet, VLAN). • Strong ...

Insight Global

Desktop Support Technician

Norcross, GA · On-site

$21/hr

Provide back-up support to other roles within the team, through cross-functional training and ongoing updates in that area. * Related technical experience * High School Diploma or equivalent ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

F2Onsite

End User Support Analyst

Atlanta, GA · On-site

The role involves delivering desktop support, troubleshooting issues, and managing hardware deployments while collaborating with team members to ensure efficient operations. Responsibilities : • ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Desktop Support Technician

Revel Staffing

Atlanta, GA

$78K - $108K/hr

Full-time

Posted 20 days ago

Job description

Desktop Support Technician

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

  • Support and maintain desktop computers, laptops, software, hardware, and peripherals
  • Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
  • Troubleshoot hardware, software, network, and user-access issues
  • Provide end-user assistance in person, by phone, email, or ticketing/work order system
  • Support Microsoft Windows, Office 365, and Electronic Medical Record systems
  • Assist with Cisco VOIP phone system support
  • Work with network cabling, jacks, printers, scanners, and other peripherals
  • Maintain inventory records and documentation for break/fix activity
  • Assist with training materials, user guides, and instructional documentation as needed
  • Collaborate with internal teams to resolve technical issues efficiently
  • Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

  • Strong knowledge of PC and desktop hardware
  • Strong knowledge of Microsoft Windows, Office 365, and desktop software
  • Experience supporting Electronic Medical Record systems preferred
  • Hands-on hardware and software troubleshooting experience
  • Experience supporting computer equipment, peripherals, and network-connected devices
  • Strong analytical, research, and problem-solving skills
  • Excellent customer service and communication skills
  • High attention to detail and ability to document work accurately
  • Team-oriented with the ability to work in a collaborative healthcare environment
  • Some college-level coursework in computer science, information technology, or related field preferred
  • HIPAA training/certification required