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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

Syntricate Technologies

desktop support

Alpharetta, GA · On-site

Desktop Support Engineer Location: ALPHARETTA, GA Duration: Contract * Windows Desktop General ... Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related ...

InstantServe LLC

Desktop support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

InstantServe LLC

Desktop support Technician

Atlanta, GA · On-site

$19.75 - $25.25/hr

A Desktop Support Technician plays a crucial role in providing technical assistance and support to end-users within the City of Atlanta organization. Their primary responsibility is to ensure that ...

GDR Group

Desktop Support Technician

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Participate in software rollouts, patch management cycles, and endpoint configuration via group ...

Zortech Solutions

Desktop Support-US

Peachtree Corners, GA · On-site

$19.25 - $24.25/hr

Desktop Support Location: 5335 Triangle Parkway NW, Peachtree Corners, GA 30092 (Onsite) Duration ... Work with patch management team in deployment of patches. * Configure and support conference ...

New

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred

InstantServe LLC

Desktop Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

Summary: The Desktop Support Technician will be part of a team responsible for supporting ... The Technician will report to the Technical Services Manager and must coordinate activities with ...

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See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
desktop support

desktop support

Syntricate Technologies

Alpharetta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Desktop Support Engineer
Location: ALPHARETTA, GA
Duration: Contract
Job Description:
  • Windows Desktop General Engineering? Experience with Assistive Technology Software and Hardware Products (Screen Readers, Screen Magnification, Speech Recognition)
  • Liaison with Vendors to Manage Product Lifecycles and resolve escalated application issues related to Assistive Technology Products
  • Create automation scripts (using PowerShell, VBScript, etc.)
  • Evaluate Desktop Products and Tools and provide solutions to support integration initiatives
  • Creation of test case scenarios based on environmental considerations (Supported hardware models, Application profiles)? Creation and maintenance of Application Support Documentation
  • Digital : Windows Virtual Desktop, Desktop Management - Infrastructure Services (IS)

Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct: 781-552-4333 | Fax: 781-649-0786
Email: pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com
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