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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

Shaarpro

Desktop Support Resource

Atlanta, GA

$19.50 - $24.75/hr

Desktop Support ResourceIntroduction: The Desktop Support Resource will be responsible for providing technical assistance to users for software, hardware, and network issues. They will work with ...

New

CRH Healthcare, LLC

Desktop Support Analyst

Atlanta, GA

$22 - $29.75/hr

Desktop Support Analyst Vinings,GA Why CRH: Founded in 2012, CRH Healthcare (CRH) owns and operates ... Participate in software rollouts, patch management cycles, and endpoint configuration via group ...

GDR Group

Desktop Support Technician

Atlanta, GA

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR Group

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... desktop support or corporate helpdesk environment preferred * Technically inclined and eager to ...

GDR

Desktop Support Technician

Atlanta, GA · On-site

$18 - $20/hr

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe ... Qualifications * 1-2+ years in a desktop support or corporate helpdesk environment preferred

Artech Information System LLC

desktop support

Atlanta, GA

$19.50 - $24.75/hr

Deskside Support Representative Distributed Client Services Job ID: # 17-71936 Location: atlanta,GA Duration: : 1 year (with possible extension) * Candidates should be able to diagnose and remedy ...

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our ... Provide second-line support for desktops, laptops, phones, and printers, ensuring timely and ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support ... admin Telephony admin Patch management On site support for Tier 3 Project/Initiative ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

... management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. The IT Desktop Support Technician will also ...

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All JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Desktop Support Resource

Shaarpro

Atlanta, GA

$19.50 - $24.75/hr

Other

Posted 2 days ago

Job description

Desktop Support ResourceIntroduction:

The Desktop Support Resource will be responsible for providing technical assistance to users for software, hardware, and network issues. They will work with Windows operating systems, Microsoft Office applications, Active Directory, and Office 365 to ensure smooth operations for all users.

Responsibilities:
  • Provide technical assistance for user questions and issues on Windows 7, 8, and 10, as well as Microsoft Office 2010 through Office 365, M365, and Active Directory.
  • Configure and troubleshoot Windows, M365, PCs, and printers.
  • Demonstrate strong customer service skills, attention to detail, and ability to work under deadlines.
  • Communicate effectively with users, utilizing strong phone and verbal communication skills and active listening.
  • Utilize ticketing systems to track and resolve user issues in a timely manner.
  • Provide L2 support for escalated technical problems.
Requirements:

Required Skills:

  • At least 5 years of experience in software, hardware, and network support.
  • Proficiency in Microsoft Windows operating systems, Active Directory, and Office 365.

Preferred Skills:

  • Experience with M365 and PC and printer configuration.
  • Strong customer service skills with a focus on user satisfaction.
  • Ability to work well under pressure and meet deadlines.
  • Excellent communication skills, both verbal and written.
  • Experience using ticketing systems for issue tracking and resolution.
  • Previous experience providing L2 support for technical issues.

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