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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

RaceTrac

IT Support Manager

Atlanta, GA · On-site

The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.

RaceTrac

IT Support Manager

Atlanta, GA

The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and continuous service ...

Stefanini

IT Deskside Technician

Norcross, GA · On-site

$19.25 - $24.25/hr

This is a 9-week, full-time temporary assignment focused on desktop support, on-site user support ... ServiceNow) to manage and prioritize incidents, service requests, and maintain accurate inventory ...

RaceTrac Petroleum, Inc.

IT Support Manager

Atlanta, GA · On-site

RaceTrac Company Overview The Support Manager is responsible for ensuring the availability, stability, and performance of Loyalty platform. This role leads incident response, operational support, and ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

... management) • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) • Assist with device imaging (PXE), deployments, and upgrades • Provide support for VPN, remote desktop, and ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

... management) • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) • Assist with device imaging (PXE), deployments, and upgrades • Provide support for VPN, remote desktop, and ...

ACI Infotech

IT Support Manager

Atlanta, GA · On-site

ROLE: IT SUPPORT MANAGER ROLE LOCATION: ATLANTA, GA MODE: HYBRID DURATION: FULL TIME KEY SKILLS : L1 & L2 Dynatrace Support, Azure AND Mobile At a high level, your role is about bridging the gap ...

Monitise

Client Tech Support Engineer

Alpharetta, GA · On-site

Knowledge Management * Document recurring issues and resolutions. * Update support procedures and knowledge articles. * Identify opportunities for process improvement and automation. * Contribute to ...

St. Vincent de Paul Georgia

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Management * Maintain accurate records of technology assets, including laptops, desktops, printers ... Provide tier-one level support for the organization's proprietary Client Management System (CMS ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Decatur, GA

Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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Cities near Decatur, GA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you

IT Support Manager

RaceTrac

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

RaceTrac rating

4.6

Company rating: 4.6 out of 10

Based on 199 frontline employees who took The Breakroom Quiz

38th of 47 rated convenience stores

Job description

Job Summary:
RaceTrac is a company focused on delivering exceptional service through its Loyalty platform, and they are seeking an IT Support Manager to ensure the availability, stability, and performance of this platform. The role involves leading incident response, managing operational support, and driving continuous service improvement initiatives in collaboration with engineering teams and the business.
Responsibilities:
• Serve as the primary point of contact for all major incidents related to the team’s technologies and platforms.
• Lead and coordinate incident response activities, ensuring rapid resolution and effective communication during critical events.
• Manage offshore support team, service availability, and operational processes for the team while monitoring workloads to maintain appropriate resource levels.
• Ensure effective implementation and governance of the Incident and Problem Management process, including reporting and post-incident reviews.
• Identify, initiate, schedule, and conduct incident reviews and root cause analysis to drive long-term resolution and prevent recurrence.
• Monitor incidents to ensure SLA adherence and operational performance targets are consistently met.
• Ensure the proper closure and documentation of all resolved incidents after end-user confirmation.
• Maintain strong business-level understanding of critical applications supporting key operational areas.
• Utilize Dynatrace and Azure Application Insights to monitor application performance, detect anomalies, and proactively identify system degradation.
• Leverage Kusto Query Language (KQL) to analyze telemetry, logs, and metrics to diagnose production issues.
• Troubleshoot complex integrations across distributed systems, including APIs, event-driven architectures, cloud services, and third-party platforms.
• Proactively identify potential issues requiring remediation and develop action plans in collaboration with business and IT teams.
• Produce daily, weekly, and monthly operational reports to demonstrate SLA compliance and system performance.
• Establish strong relationships across RaceTrac to effectively coordinate resolution during critical incidents.
• Maintain awareness of all operational and event-related activities and provide regular updates to senior management.
• Drive continuous process improvement by reviewing incident management processes, operational workflows, tools, and technologies.
Qualifications:
Required:
• Bachelor’s degree from an accredited college or university in Information Technology or related field, or equivalent work experience.
• 5+ years of experience in production support, incident management, or site reliability engineering environments.
• Strong experience with observability and monitoring platforms, particularly: Dynatrace and Azure Application Insights.
• Experience managing support teams (FTE or third-party resources).
• Advanced experience with Kusto Query Language (KQL) for log analysis and telemetry diagnostics.
• Demonstrated ability to troubleshoot complex integrations in distributed cloud-based platforms.
• Knowledge of IT infrastructure, networking, and cloud environments, with strong preference for Microsoft Azure.
• Experience with IT Service Management (ITSM) processes and tools; ServiceNow experience is a plus.
• Strong analytical, problem-solving, and communication skills, especially during high-severity incidents.
Company:
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. Founded in 1934, the company is headquartered in Atlanta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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