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Desktop Support Manager Jobs in Decatur, GA (NOW HIRING)

ClifyX

Branch Support/Desktop Support

Alpharetta, GA · On-site

Technical escalation for Level 1&2. Manage root cause analysis, ownership and escalation of complex ... Experience supporting mobile phones/tablets/laptops. Escalation from helpdesk for application ...

AA2IT

Desktop Support Tech - Atlanta

Atlanta, GA · On-site

$19.50 - $24.75/hr

Job Title Support clients remotely, windows 10, AVD, o365, bitlocker TOP 2: Communication, customer service What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 8 ...

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

... management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues. The IT Desktop Support Technician will also ...

Yochana

FSO - MAC Support

Atlanta, GA · On-site

PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones ... ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft ...

Service Global

Desktop EUC L1

Norcross, GA · On-site

$19.25 - $24.25/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Ubertal Inc

IT Support Specialist

Tucker, GA · On-site

Provide IT support and user assistance for management information systems via phone and onsite ... desktop support / end-user technical support * System/network administration and support

Service Global, Inc

Desktop EUC L1

Norcross, GA · On-site

$19 - $24.25/hr

Manage IMAC and desk side support services. * Manage hard and soft break fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Serve as subject matter expert for lobby management and A/V systems, including video conferencing and dash cam equipment Skills: * IT support / desktop support / end-user support / infrastructure ...

Empower Brands

IT Support Analyst

Alpharetta, GA · On-site

... desktops, and mobile device, as needed • Configure and deploy IP phones and service • Assist ... Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and ...

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Desktop Support Manager information

See Decatur, GA salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Decatur, GA is $35.32, according to ZipRecruiter salary data. Most workers in this role earn between $23.46 and $46.92 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What job categories do people searching Desktop Support Manager jobs in Decatur, GA look for? The top searched job categories for Desktop Support Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Desktop Support Manager jobs? Cities near Decatur, GA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you

Azure Virtual Desktop Engineer

IBU Consulting Pvt Ltd

Alpharetta, GA • On-site

$65 - $70/hr

Contractor

Posted 12 days ago

Job description

Azure Virtual Desktop Engineer needed for an onsite role in New York City, focused on Azure Virtual Desktop, Intune, and enterprise endpoint management.​

Position details

  • Title: Azure Virtual Desktop Engineer

  • Location: New York City, NY (onsite; nearby office options can be considered)

  • Employment type: Contract (6 months, extendable up to 12 months)

  • Start date: ASAP

Role summary

The engineer will operate and support the Azure Virtual Desktop (AVD) and Microsoft Intune environment, managing both physical endpoints (laptops/desktops) and virtual desktop solutions in a global enterprise environment. The role includes collaborating with desktop engineering, security, and compliance teams, handling escalations, and creating technical documentation, SOPs, and user runbooks for projects and BAU activities.​

Key responsibilities

  • Support and administer Azure Virtual Desktop environments: images, host pools, session hosts, VM deployments, and performance monitoring.​

  • Manage and maintain Windows desktop images; update and modify SCCM task sequences and imaging processes.​

  • Provide L2/L3 support for endpoint and AVD-related incidents, including root cause and preventative analysis for global users.​

  • Develop automated solutions for software packaging, patching, and workstation image deployment (SCCM, scripting, Intune where applicable).​

  • Manage endpoint security tooling and policies, including patching, BIOS/firmware updates, and application-based updates.​

  • Work with security and compliance teams to validate new application requests and changes, ensuring alignment with policies.​

  • Monitor and respond to alerts from endpoint security tools and related platforms.​

  • Administer and troubleshoot Microsoft Autopilot deployments and Intune-based device configuration and policies.​

  • Maintain and expand the knowledge base, SOPs, and end user documentation for End User Computing services.​

Required technical skills

  • 5+ years hands-on experience with Azure Virtual Desktop in production environments.​

  • 5+ years in endpoint operations / desktop engineering roles in enterprise environments.​

  • Strong experience with Microsoft Azure, FSLogix, Active Directory, Group Policy, and PowerShell.​

  • Expert-level SCCM administration: application packaging, patch management, imaging, scripting, and global software deployment.​

  • Experience with Windows 10/11, endpoint protection solutions, and enterprise desktop lifecycle management.​

  • Experience creating and testing software packages (MSI/InstallShield or equivalent) and managing VDI environments (AVD preferred).​

  • Scripting skills (PowerShell preferred; batch/SQL/vbscript a plus).​

  • Working knowledge of ITIL processes and incident/problem/change management tools.​

General qualifications

  • Strong problem-solving, analytical, and root cause analysis skills, with experience handling escalations.​

  • Excellent communication skills (written and verbal) and ability to work with global stakeholders and end users.​

  • Proven desktop support/operations experience in large, enterprise environments, following best practices for managing Windows-based projects.​

Education

  • Bachelor’s degree from an accredited college or university in a relevant field (Computer Science, Information Technology, or similar) or equivalent practical experience.​

If you are interested and meet the above criteria, please share your updated resume and availability to join, along with your work authorization and notice period details.