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Remote Desktop Support Jobs in Decatur, GA (NOW HIRING)

In-Telecom

Voice L2 Technician

Kennesaw, GA · On-site +1

$55K - $65K/yr

Work remote help desk tickets, including: * Voice tickets (IP Office, ITC Cloud, hosted platforms) * Tier 1-2 desktop support * General client issues as assigned * Document all work and resolve ...

Trimble

SQL Support Specialist

Atlanta, GA · On-site +1

Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support. Logistics: Location: Portland, OR; Atlanta, GA; or Westminster, CO (4 days in office/1day remote ...

Samprasoft

Senior SCCM Engineer/Architect

Atlanta, GA · Remote

Working knowledge in remote desktop technology for remote support Desirable Skills * Experience creating custom reports within SCCM * Experience with 1E Nomad, Microsoft Delivery Optimization, or ...

Aylo Health

Radiologist- Part-Time Remote

Marietta, GA · Remote

$303.30K - $379.20K/yr

Technology Support: Company-provided laptop with docking station or desktop. * Efficient Workflow: Web-based OnePacs system * Team-Oriented Environment with emphasize on collaboration

Aylo Health

Radiology Physician

Marietta, GA · Remote

$302.90K - $378.70K/yr

Remote * 100% Remote: Work from home. * Malpractice Insurance: Available. * Technology Support: Company-provided laptop with docking station or desktop. * Efficient Workflow: Web-based OnePacs system

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

... Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS ... Ramp into Tier 2 support across Orka, Citrix, and bare metal - developing the product expertise to ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · Remote

$80K - $100K/yr

... Citrix for virtual desktop infrastructure (VDI), enabling secure remote access to macOS ... Ramp into Tier 2 support across Orka, Citrix, and bare metal -- developing the product expertise to ...

Redolent

US_East | Desktop Engineer_L3

Atlanta, GA · On-site +1

Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential R2D2 10914330, 10914331, 10914332, 10926216, 10926217 Role Sr. Software Engineer - C++ Work location Remote Rates as follows: $ 90 hr/AI ...

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Remote Desktop Support information

See Decatur, GA salary details

$9

$26

$44

How much do remote desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support in Decatur, GA is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What are popular job titles related to Remote Desktop Support jobs in Decatur, GA? For Remote Desktop Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Decatur, GA look for? The top searched job categories for Remote Desktop Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Desktop Support jobs? Cities near Decatur, GA with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Decatur, GA as of May 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,822 per year, or $26.4 per hour.

Voice L2 Technician

In-Telecom

Kennesaw, GA • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

Description
We are seeking an IT Support Technician for a role that provides help desk remote support. This position will service IP Office and ITC Cloud phone systems providing tier 1–2 help desk support .  
This role is ideal for someone who enjoys variety, can work independently i, and provides dependable remote support. 

Key Responsibilities
  • Provide onsite support for Avaya IP Office systems, ITC Cloud phone systems, and client networking/endpoints  
  • Perform service for installs, cutovers, troubleshooting, and service requests 
  • Work remote help desk tickets, including: 
    • Voice tickets (IP Office, ITC Cloud, hosted platforms) 
    • Tier 1–2 desktop support  
    • General client issues as assigned 
  • Document all work and resolve issues efficiently in ConnectWise Manage 
  • Communicate effectively with clients and deliver professional support experiences 
  • Ensure accurate time entry, ticket notes, and follow-up actions 

Skills, Knowledge & Expertise
  • 2+ years of IT or telecom support experience (MSP/VoIP background preferred)  
  • Familiarity with Avaya IP Office and hosted/cloud phone systems (NetSapiens & 8x8 experience a plus)  
  • Strong client service and communication skills 
Preferred Certifications (nice to have)  
  • CompTIA A+, Network+  
  • Avaya IP Office ACIS/ACSS  
  • SIP/VoIP certifications (e.g., SIP School SSCA)  
  • NetSapiens or 8x8 platform training

Job Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance 
  • Disability Insurance
  • 401k