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Remote Desktop Support Jobs in Decatur, GA (NOW HIRING)

Omnissa

Product Specialist

Atlanta, GA · On-site +1

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-fro ... Atlanta, GA or Remote Location Type: Hybrid or Remote Travel Expectations: 10-20% Education:

Renewed Vision

UX Designer I / II

Alpharetta, GA · Remote

This is a full-time remote position with no in-office requirement. We design across multiple ... Mentor and support junior designers, fostering a culture of collaboration and learning * Contribute ...

Kraft & Kennedy

Intern Technical (MSP)

Atlanta, GA · Remote

$17/hr

... support staff in this collaborative, highly active, engaging environment. The position is remote ... desktop or server operating systems is preferred Some experience with networking hardware and ...

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Overall support volume is increasing. We are investing in the support team to stay ahead of that ...

Kraft & Kennedy

Intern Technical (MSP)

Atlanta, GA · Remote

$17/hr

... support staff in this collaborative, highly active, engaging environment. The position is remote ... Windows desktop or server operating systems is preferred · Some experience with networking ...

Kraft & Kennedy

Intern Technical (MSP)

Atlanta, GA · On-site +1

$17/hr

... support staff in this collaborative, highly active, engaging environment. The position is remote ... Windows desktop or server operating systems is preferred • Some experience with networking ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Overall support volume is increasing. We are investing in the support team to stay ahead of that ...

Omnissa

Sr. Software Engineer, C#/.NET

Atlanta, GA · On-site +1

$117K - $155K/yr

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-fro ... End-users need access to their desktops and corporate information from various devices and ...

Omnissa

Director, AMER Renewals

Atlanta, GA · On-site +1

$193K - $322K/yr

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-fro ... Appsand Desktops, Digital Employee Experience, and Security & Compliance-into a seamless ...

New

Omnissa

Staff II - Application Security Engineer

Atlanta, GA · On-site +1

$56.50 - $75.50/hr

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-fro ... Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless ...

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All JobsDesktop Support JobsRemote Desktop Support JobsRemote Desktop Support Jobs in Decatur, GA

Remote Desktop Support information

See Decatur, GA salary details

$9

$26

$44

How much do remote desktop support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote desktop support in Decatur, GA is $26.36, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Decatur, GA? The most popular types of Desktop Support jobs in Decatur, GA are:
What are popular job titles related to Remote Desktop Support jobs in Decatur, GA? For Remote Desktop Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Decatur, GA look for? The top searched job categories for Remote Desktop Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Desktop Support jobs? Cities near Decatur, GA with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you

IT Helpdesk Support Specialist II

asburyauto

Sandy Springs, GA • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER 

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