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Remote Global Service Desk Jobs in Decatur, GA (NOW HIRING)

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...

TEKsystems

Remote Pharmacy Technician

Atlanta, GA · Remote

$19 - $22/hr

... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Nexthink

Client Director- Southeast

Atlanta, GA · Remote

... global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote ... service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call ...

Nexthink

Client Director- Southeast

Atlanta, GA · Remote

... global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote ... service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call ...

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Remote Global Service Desk information

See Decatur, GA salary details

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$19

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How much do remote global service desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote global service desk in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a remote global service desk?

A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.

How does a remote global service desk professional collaborate with international teams to resolve IT issues?

As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.

What are the key skills and qualifications needed to thrive as a remote global service desk professional?

To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.

What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?

AspectRemote Global Service DeskRemote IT Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support CenterCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentGlobal, multi-industry, corporate help desksCorporate, small business, or enterprise environments
Employer & IndustryLarge corporations, MSPs, multinational companiesIT service providers, tech companies, internal IT teams

The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

What are popular job titles related to Remote Global Service Desk jobs in Decatur, GA?

For Remote Global Service Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Global Service Desk jobs in Decatur, GA look for?

The top searched job categories for Remote Global Service Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Global Service Desk jobs?

Cities near Decatur, GA with the most Remote Global Service Desk job openings:

Remote Global Service Desk jobs near you
Infographic showing various Remote Global Service Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Associate, Technology Support

High Street Insurance Partners

Atlanta, GA • On-site, Remote

Full-time

Posted 17 days ago

Job description

Job Title: Associate, Technology Support
Location: Highstreet Insurance Partners - Raleigh, NC
Job type: Full-Time
Summary
Highstreet Insurance Partners is one of the fastest growing independent insurance brokerages in the United States. We pride ourselves on building meaningful partnerships that challenge the status quo while focusing on integrity, respect and transparency. Supporting our national network of entrepreneurs by providing them world-class support is our number one priority.
As an Associate, Technology Support with our company, your mission will be to support the operations of the company's technology platform, internal customer support, and ensuring adherence to the security/governance processes set forth by HSIP leadership. This role requires strong communication, technical skills and functional knowledge of IT best practices.
Roles and Responsibilities
  • Provides first line investigation and diagnosis of end user computing issues delivered via Service Desk Ticketing System.
  • Responds to a broad range of service requests for IT support and taking action to fulfill requests or provide resolution.
  • Identify and diagnose issues and problems to prevent reoccurrence.
  • Provides excellent customer service to problem resolution within established SLAs.
  • Establishes strong working relationships with internal and external customers, ensuring customer satisfaction by responding to all service requests in a timely and professional manner.
  • Contributes to Service Desk Knowledgebase.
  • Identifies problems that may be affecting the enterprise and escalate when appropriate.
  • Escalate, if needed, unresolved issues to a higher level of support.
  • Monitor issues from start to resolution.
  • This description is not meant to be all-inclusive and may be expanded or changed at the discretion of our leadership team to align with our goals.

Who You'll Serve
Our Information Technology department serves the entire Highstreet Insurance Partners enterprise. As such, you'll be expected to provide support to all our business units, team members, and operational staff.
Who You Are
  • Collaborative: Understands and displays the importance of knowledge sharing within a team setting.
  • Work style: Engage in a highly interactive, collaborative environment devoid of both ego and attitude. Our team works better together, it values your perspective as well as others and strive to create a safe and enjoyable environment to share ideas - even bad ones.
  • Problem solver: Tenaciously works problems to resolution.
  • Timeliness: Appreciate the urgency and importance of your role and the technology you support.
  • Self-development: Strive for continuous improvement and are open to change and critical feedback.
  • Innovative: Committed to exploring new and innovative technology and to immersing yourself in that pursuit to keep you, our team, and our organization an industry leader.
  • Transparency: Speak frankly and clearly about technology to non-technical team members.

Competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/or Experience
  • Bachelor's Degree with an emphasis on Information Technology strongly preferred.
  • 2+ years of Service Desk experience within a complex IT environment.

Requisite Skills
  • Experience with using a Service Desk Ticketing System, triaging computer related issues, and taking the appropriate action.
  • Strong experience with the Windows 10/11 operating systems.
  • Experience in the creation and management of user accounts in Azure AD, Microsoft 365, and Exchange Online.
  • Strong communication, writing, and documentation skills for contribution to the Service Desk Knowledgebase.
  • Technical understanding of DNS, DHCP, AD, Print Management, Group Policy, SMTP, TCP/IP networking concepts and various associated technologies and platforms.
  • Exceptional communication skills while troubleshooting technical problems and escalations in order to provide superior customer service.
  • Industry recognized certifications preferred.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
  • Moderate stress due to regular deadlines and daily challenges.
  • High finger dexterity while typing documents and forms.
  • Occasionally lift up to 20lbs.

Work Environment
  • Work is done in a temperature-controlled, non-smoking office.
  • Position is fully remote, but will need to be located in the Atlanta GA, or Raleigh, NC area.
  • Workstations are cubicles with low-medium walls.
  • The noise level in the work environment is usually moderate.

Why Work Here?
Highstreet Insurance Partners values and rewards integrity, continuous learning, creativity, transparency and a spirit of service and giving back.

Apply