The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... Lead, mentor, and develop a global IT support team delivering end-user support across multiple ...
The IT Support Manager will oversee service desk operations, endpoint support, onboarding ... Lead, mentor, and develop a global IT support team delivering end-user support across multiple ...
Chief Financial Officer PE-Backed Global Services Platform (Remote)
Atlanta, GA ยท Remote
$300K - $350K/yr
... global services platform toward exit. Role Chief Financial Officer Location/Type US-based Remote ... service-based finance experience. * Multi-entity finance experience. * International finance ...
Quick apply
Chief Financial Officer PE-Backed Global Services Platform (Remote)
Atlanta, GA ยท Remote
$300K - $350K/yr
... global services platform toward exit. Role Chief Financial Officer Location/Type US-based Remote ... service-based finance experience. * Multi-entity finance experience. * International finance ...
Contract Specialist II - Remote within the US
Atlanta, GA ยท On-site +1
$70K - $85K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Contract Specialist II - Remote within the US
Atlanta, GA ยท On-site +1
$70K - $85K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Contract Specialist II - Remote within the US
Atlanta, GA ยท Remote
$70K - $85K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Quick apply
Contract Specialist II - Remote within the US
Atlanta, GA ยท Remote
$70K - $85K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท On-site +1
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท On-site +1
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท Remote
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท Remote
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท Remote
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Quick apply
Program Manager/Senior Contract Specialist - Remote within the US
Atlanta, GA ยท Remote
$90K - $105K/yr
This is a remote position . Candidates must reside within the United States, and occasional travel ... a desk in an attic, Martek Global Services, Inc. ("Martek") has grown into a nationwide ...
Bilingual Remote Customer Service Representative
Atlanta, GA ยท Remote
$19/hr
This is a fully remote opportunity supporting a high-volume call center environment focused on ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Bilingual Remote Customer Service Representative
Atlanta, GA ยท Remote
$19/hr
This is a fully remote opportunity supporting a high-volume call center environment focused on ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Account Service Coordinator
Atlanta, GA ยท On-site +1
Our inspiring and caring environment forms a global community that celebrates diversity and ... Experience in a managed services, service desk, or enterprise support environment * Knowledge of ...
Account Service Coordinator
Atlanta, GA ยท On-site +1
Our inspiring and caring environment forms a global community that celebrates diversity and ... Experience in a managed services, service desk, or enterprise support environment * Knowledge of ...
Chief Financial Officer - PE-Backed Global Services Platform
Atlanta, GA ยท Remote
$300K - $350K/yr
Role Chief Financial Officer Location/Type US-based Remote Pay About $400K total cash compensation ... service-based finance experience. * Multi-entity finance experience. * International finance ...
Chief Financial Officer - PE-Backed Global Services Platform
Atlanta, GA ยท Remote
$300K - $350K/yr
Role Chief Financial Officer Location/Type US-based Remote Pay About $400K total cash compensation ... service-based finance experience. * Multi-entity finance experience. * International finance ...
Application Support Analyst
Atlanta, GA ยท On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...
Application Support Analyst
Atlanta, GA ยท On-site +1
Job Summary The Service Desk Analyst Level 2 provides technical and application support to internal ... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ...
Remote Customer Service Representative
Atlanta, GA ยท Remote
$17/hr
... remote position. Application Deadline This position is anticipated to close on Jul 10, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Remote Customer Service Representative
Atlanta, GA ยท Remote
$17/hr
... remote position. Application Deadline This position is anticipated to close on Jul 10, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Remote Mortgage Underwriter
Atlanta, GA ยท Remote
$22.02 - $39.93/hr
Fully Remote * Per the Business Unit: Applicants must have UW experience. Experience in Equity ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Remote Mortgage Underwriter
Atlanta, GA ยท Remote
$22.02 - $39.93/hr
Fully Remote * Per the Business Unit: Applicants must have UW experience. Experience in Equity ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...
Help Desk Analyst 2 - Atlanta, GA
Atlanta, GA ยท On-site +1
$19.75 - $27/hr
Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...
Help Desk Analyst 2 - Atlanta, GA
Atlanta, GA ยท On-site +1
$19.75 - $27/hr
Help Desk Analyst 2 Atlanta, GA/REMOTE 1 year Contract Description : The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in ...
Partner with Service Desk and Operations teams to embed Nexthink into daily workflows * Define and ... Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security ...
Partner with Service Desk and Operations teams to embed Nexthink into daily workflows * Define and ... Support shift-left and remote resolution strategies * Partner with EUC, Infrastructure, Security ...
Group Lead Technical Support (m/f/d)
Atlanta, GA ยท On-site +1
... the Global Service team in Spain, performing relevant tasks as follows: YOUR TASKS: * Lead and ... Provide technical expertise/support in assisting on-site or remote field technicians with ...
Group Lead Technical Support (m/f/d)
Atlanta, GA ยท On-site +1
... the Global Service team in Spain, performing relevant tasks as follows: YOUR TASKS: * Lead and ... Provide technical expertise/support in assisting on-site or remote field technicians with ...
Remote Customer Service Representative
Atlanta, GA ยท Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Remote Customer Service Representative
Atlanta, GA ยท Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Senior Manager, Sales - GIS Sales Specialist
Atlanta, GA ยท On-site +1
Remote with 50%+ travel. Role Overview: We are seeking a high-impact sales leader with deep ... Develop and articulate DXC Global Infrastructure Services (GIS) value propositions aligned to risk ...
Senior Manager, Sales - GIS Sales Specialist
Atlanta, GA ยท On-site +1
Remote with 50%+ travel. Role Overview: We are seeking a high-impact sales leader with deep ... Develop and articulate DXC Global Infrastructure Services (GIS) value propositions aligned to risk ...
Senior Manager, Sales - GIS Sales Specialist
Atlanta, GA ยท On-site +1
Remote with 50%+ travel. Role Overview: We are seeking a high-impact sales leader with deep ... Develop and articulate DXC Global Infrastructure Services (GIS) value propositions aligned to risk ...
Senior Manager, Sales - GIS Sales Specialist
Atlanta, GA ยท On-site +1
Remote with 50%+ travel. Role Overview: We are seeking a high-impact sales leader with deep ... Develop and articulate DXC Global Infrastructure Services (GIS) value propositions aligned to risk ...
Remote - Inbound Customer Service Specialist
Atlanta, GA ยท Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Remote - Inbound Customer Service Specialist
Atlanta, GA ยท Remote
$17.31/hr
Remote Call Center Customer Service Specialist Do you have a positive attitude, infectious energy ... A comfortable desk setup with all necessary equipment. * Internet: A reliable internet connection ...
Remote Global Service Desk information
See Decatur, GA salary details
$8.45 - $11.05
6% of jobs
$11.05 - $13.65
9% of jobs
$14.44 is the 25th percentile. Wages below this are outliers.
$13.65 - $16.26
31% of jobs
The median wage is $16.64 / hr.
$16.26 - $18.86
25% of jobs
$20.55 is the 75th percentile. Wages above this are outliers.
$18.86 - $21.46
5% of jobs
$21.46 - $24.07
9% of jobs
$24.07 - $26.67
5% of jobs
$26.67 - $29.27
4% of jobs
$29.27 - $31.88
1% of jobs
$31.88 - $34.48
1% of jobs
$34.48 - $37.08
2% of jobs
$8
$19
$37
How much do remote global service desk jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Remote Global Service Desk professional, and why are they important?
What is a Remote Global Service Desk?
How does a Remote Global Service Desk professional typically collaborate with international teams to resolve IT issues efficiently?
What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?
| Aspect | Remote Global Service Desk | Remote IT Support Specialist |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI-Support Center | CompTIA A+, Microsoft Certified, Cisco CCNA |
| Work Environment | Global, multi-industry, corporate help desks | Corporate, small business, or enterprise environments |
| Employer & Industry | Large corporations, MSPs, multinational companies | IT service providers, tech companies, internal IT teams |
The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

Full-time
Medical, Dental, Vision, Retirement
This job post hasย expired 2 days ago.ย Applications are no longer accepted.
Job description
Mandatary Application Instruction:
Applications without this step will be automatically archived. To verify you are a human operations leader and have read this description, please include a brief, 2-sentence response at the very top of your resume or cover letter answering this exact question: What is your preferred ITIL framework metric for measuring help desk efficiency beyond simple resolution time, and why?
IT Support ManagerยSangoma is a global leader in business communications, delivering innovative cloud-based communications solutions includingย UCaaS,ย CCaaS, VoIP, connectivity, and managed services to businesses worldwide. As Sangoma continues to grow through innovation, acquisitions, and platform consolidation, weย remainย focused on delivering reliable technology solutions and exceptional customer experiences.ย
We are seeking an experienced IT Support Manager to lead our global End User Services team and drive operational excellence across IT support functions. This role is critical to scalingย Sangoma'sย global IT support operations while driving operational consistency, automation, and an exceptional end-user experience.ย
The IT Support Manager will oversee service desk operations, endpoint support, onboarding/offboarding, ticket governance, and process improvement initiatives in a fast-paced global environment. This role requires a leader who is comfortable operating in a dynamic environment with multiple priorities, shifting demands, andย a high levelย of cross-functional coordination where no two days are the same.ย
The ideal candidate is operationally disciplined, highly collaborative, and capable of learning and understanding existing processes before implementing changes or optimization initiatives. Success in this role requires the ability to evaluate current workflows, build strong cross-functional relationships, andย identifyย thoughtful, scalable improvements that align with business operations and organizational goals.ย
This is a remote US-based role supporting global teams. Candidates in Central or Eastern time zones are preferred.ย
You Role:- Lead, mentor, and develop a global IT support team delivering end-user support across multiple regions and time zones.ย
- Manageย daily service desk operations including incidentย management, service requests, escalations, SLAย -performance, andย ticketย queues.ย
- Ensure tickets are accurately categorized, prioritized, assigned, and resolvedย in a timely manner.ย
- Monitor support metrics, ticketย trends,ย recurring incidents, and team performance toย identifyย root causes, reduce ticket volumes, improve userย experience,ย and driveย continuously improve serviceย improvement.ย
- Drive operational excellence through strong process management, documentation standards, service delivery best practices, accountability, and continuous improvement.ย
- Manage onboarding/offboarding,ย vendor management,ย procurementย andย hardwareย lifecycleย management, access provisioning, endpoint management, and end-user support operations.ย
- Drive continuous improvement through workflow optimization, self-service capabilities, automation, and AI-driven support solutions that improve operational efficiency and reduce manual effort.ย
- Ensure compliance with established operational controls, audit requirements, and service management standards.ย
- Manage critical incidents,ย executive escalations, and cross-functional communication during high-impact service disruptions.ย
- Partner cross-functionalย with infrastructure, security, HR, legal, procurement, and business teams to resolve issues and improve support operations.ย
- Support operational integration and process standardization initiatives related to mergers, acquisitions, and platform consolidations.ย
Requirements
Your Background:
- 10+ years of IT support, service desk, or end-user services experience.ย
- 5+ years of experience leading technical support or IT operations teams.ย
- Proven ability to build, mentor, and manage high-performing technical support teams.ย
- Strong experience managing SLA-driven support organizations and ticketing systems in complex enterprise environments.ย
- Strong experience with Microsoft 365 administration and end-user technologies.ย
- Experience supporting SaaS, cloud-based, or global enterprise environments preferred.ย
- Proven experience improving operational processes, documentation, workflow efficiency, and service delivery.ย
- Familiarity with workflow automation, self-service technologies, and AI-driven support tools preferred.ย
- Experience supporting distributed global workforces and multi-region operations preferred.ย
- Understandingย IT operational controls, security best practices, compliance, and audit requirements including SOX.ย
- Strong organizational, analytical, and problem-solving skills with exceptional attention to detail.ย
- Excellent verbal and written English communication skills.ย
- ITIL certification or equivalent service management experience preferred.ย
- Bachelor's degree in information technology, Computer Science, or equivalent experience.ย
Benefits
What We Offer:
- Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
- Matching 401K program - 100% match on 4%.
- Employee Stock Purchase Plan after one year of service.
- Flexible Time Off & Company Holidays
- Entrepreneurial work environment partnered with high growth career opportunities
- We value transparency and fairness in our compensation practices. For this role, we offer a salary range based on location, commensurate with experience, qualifications, and location.
Are you ready to make a direct impact on the company and be rewarded for your performance?ย Are you ready to take on a new challenge?
ย Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.
ย Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.