ZipRecruiter

Log In

2

Remote Global Service Desk Jobs in Decatur, GA (NOW HIRING)

Nexthink

Client Director- Southeast

Atlanta, GA · On-site +1

... global leader in DEX, with recent investment activity valuing the company at $3 billion. #LI-Remote ... service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Clayco

Field Support Technician

Atlanta, GA · On-site +1

$19 - $26/hr

Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote. * Work with ISP vendors and managed ...

Danaher

Pricing Manager - Remote

Atlanta, GA · On-site +1

Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a ... Communicating to upper management and internal departments including Sales, Field Service, Customer ...

TEKsystems

Remote Pharmacy Technician

Atlanta, GA · Remote

$19 - $22/hr

... remote position. Application Deadline This position is anticipated to close on Aug 27, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · Remote

$15.50 - $21/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

Afni, Inc.

Remote Customer Service Representative

Atlanta, GA · On-site +1

$15.50 - $21/hr

Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no ... A private workspace with desk/chair where surrounding noise (children, pets, people, electronics ...

Truist

NEXTHINK Infrastructure Engineer

Atlanta, GA · Remote

$103K - $135K/yr

Develop and maintain remote actions and automation flows to enable proactive remediation ... Partner with Service Desk, EUC, and Infrastructure teams to gather and refine requirements * Act as ...

previous pagenext page

Showing results 21-40

All JobsGlobal Service Desk JobsRemote Global Service Desk JobsRemote Global Service Desk Jobs in Decatur, GA

Remote Global Service Desk information

See Decatur, GA salary details

$8

$19

$37

How much do remote global service desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote global service desk in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a remote global service desk?

A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.

How does a remote global service desk professional collaborate with international teams to resolve IT issues?

As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.

What are the key skills and qualifications needed to thrive as a remote global service desk professional?

To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.

What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?

AspectRemote Global Service DeskRemote IT Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support CenterCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentGlobal, multi-industry, corporate help desksCorporate, small business, or enterprise environments
Employer & IndustryLarge corporations, MSPs, multinational companiesIT service providers, tech companies, internal IT teams

The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

What are popular job titles related to Remote Global Service Desk jobs in Decatur, GA?

For Remote Global Service Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Global Service Desk jobs in Decatur, GA look for?

The top searched job categories for Remote Global Service Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Global Service Desk jobs?

Cities near Decatur, GA with the most Remote Global Service Desk job openings:

Remote Global Service Desk jobs near you
Infographic showing various Remote Global Service Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Client Director- Southeast

Nexthink

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Company Description
As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.
This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.
#LI-Remote
Job Description
As a Client Director, you will own Nexthink's most important and complex enterprise relationships. This is not a traditional account management role. You are the executive face of Nexthink to a defined portfolio of marquee accounts - driving renewals, expanding platform adoption, and building the kind of multi-threaded, CxO-level relationships that create lasting customer loyalty and significant revenue growth.
You will be the one connecting Nexthink's capabilities to what matters most to your clients: reducing IT costs, improving employee productivity, and protecting the digital workplace at scale.
If you are an enterprise sales leader who thrives on complexity, operates naturally at the executive level, and knows how to turn a strong renewal into a transformative partnership - this role was designed for you.
What You'll Own
  • Executive Relationship Management - Build and deepen multi-level relationships within your assigned accounts, from IT and service desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they have a problem or an opportunity.
  • Account Growth and Expansion - Develop and execute strategic account plans that drive license expansion, professional services adoption, and renewal excellence. You set the commercial direction for your portfolio and are accountable for the results.
  • Strategic Value Delivery - Partner with your clients to build a clear, outcomes-driven roadmap that aligns Nexthink's platform to their business priorities. You don't just renew contracts - you help customers realize measurable value.
  • Virtual Team Leadership - Orchestrate internal Nexthink resources across functions and geographies to deliver an outstanding client experience. You set the tone, lead the strategy, and hold everyone accountable to the customer's success.
  • Global Account Development - Manage worldwide deployment and development of your assigned accounts, including coordinating resources across regions to ensure consistent, high-impact engagement.
  • Financial Performance - Own your book of business. You are responsible for achieving targets across licenses, renewals, and professional services - with full visibility and accountability for the commercial health of your portfolio.

Qualifications
Experience
  • 10+ years of enterprise technology sales or account leadership, with a track record of consistently exceeding multi-million dollar revenue targets
  • 2+ years in a Client Director, Strategic Account Executive, or equivalent role managing and growing large, complex enterprise accounts
  • Direct experience in IT Service Management, IT Operations Management, Digital Employee Experience, or adjacent enterprise software categories
  • Demonstrated success engaging and influencing at the executive level - including CIO, CHRO, and other C-suite stakeholders

What Sets You Apart
  • You are a strategic thinker and a skilled operator - you can build a three-year account vision and close the quarter
  • You run disciplined pipelines, qualify rigorously, and don't chase the wrong opportunities
  • You are a natural relationship builder - people trust you because you do what you say you're going to do
  • You are intellectually curious and learn fast - Nexthink operates in a fast-moving market, and you adapt quickly
  • You lead virtual teams by influence, not authority - and you're good at it
  • You bring the hunger of a seller and the credibility of a trusted advisor

Why Nexthink - Why Now
  • Market leadership. Nexthink is recognized as a leader in the Digital Employee Experience space by Forrester and Gartner. We are not chasing the category - we are defining it.
  • Real executive access. Your accounts are among the world's largest enterprises. You will operate at the highest levels of IT and business leadership.
  • Significant earning potential. Your portfolio includes Nexthink's most strategic accounts. The upside is real and tied directly to your ability to grow relationships and deliver value.
  • A product that works. Customers choose Nexthink because it solves real problems - reducing IT costs, cutting ticket volume, improving employee satisfaction, and accelerating transformation programs. You will never struggle to show ROI.
  • A team that invests in you. You will have access to dedicated Solution Consulting, Professional Services, and executive support to help you win and retain at the highest level.

The base salary for this role is $180,000-216,000 gross per year, with a total on-target earnings (OTE) range of $300,000-360,000 with additional opportunity to earn commissions above this range.
Additional Information
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
In addition, we offer:
  • Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
  • Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
  • Free access to professional training platforms to explore your interests and enhance your skills.
  • Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
  • Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
  • Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Videos To Watch
https://www.youtube.com/watch?v=njzUl7QtBB8

Apply