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Remote Global Service Desk Jobs in Decatur, GA (NOW HIRING)

Orkin LLC

Remote OCCC Sales Supervisor

Atlanta, GA · On-site +1

Founded in 1901, Orkin Pest Control is a global residential and business service provider ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

Orkin

Remote OCCC Sales Supervisor

Atlanta, GA · Remote

Founded in 1901, Orkin Pest Control is a global residential and business service provider ... A workspace with adequate furnishings (e.g., a desk and chair) and lighting * Minimum of 100 mbps ...

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

... services. Our team is composed of creative providers who provide solutions for skin health. We ... Key Responsibilities 1. Help Desk & Hardware Support * Serve as the primary point of contact for ...

JLL

Global Data Center Account Director

Atlanta, GA · Remote

Location: Remote -Atlanta, GA, Chicago, IL, Dallas, TX, Phoenix, AZ, Washington, DC If this ... services. We take our responsibility to protect the personal information provided to us seriously.

Flock

Senior Deal Desk Analyst

Atlanta, GA · Remote

$93K - $115K/yr

... service or automated tools. * Coach less experienced team members to raise overall commercial ... Remote roles exist, and when a posting is open to remote work, it says so. 🌟 the impossible ...

Flock Safety

Senior Deal Desk Analyst

Atlanta, GA · On-site +1

$93K - $115K/yr

... service or automated tools. * Coach less experienced team members to raise overall commercial ... Remote roles exist, and when a posting is open to remote work, it says so. the impossible takes ...

TEKsystems

LCL Sales Manager

Atlanta, GA · Remote

$100K - $200K/yr

... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ... About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology ...

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Remote Global Service Desk information

See Decatur, GA salary details

$8

$19

$37

How much do remote global service desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote global service desk in Decatur, GA is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.22 per hour, depending on experience, location, and employer.

What is a remote global service desk?

A Remote Global Service Desk is a centralized team that provides technical support and assistance to users across different locations worldwide, typically via phone, email, or chat. This team operates remotely, allowing them to help resolve IT issues, answer inquiries, and facilitate communication between users and IT departments regardless of geographical boundaries. Remote Global Service Desk professionals handle a wide range of issues, from password resets to troubleshooting software and hardware problems, ensuring seamless technology experiences for employees or customers globally.

How does a remote global service desk professional collaborate with international teams to resolve IT issues?

As a Remote Global Service Desk professional, you'll regularly coordinate with colleagues and users across different time zones and cultures. Effective collaboration involves clear communication through ticketing systems, video calls, and chat platforms to ensure timely problem resolution. You'll often need to document issues thoroughly for handovers between regional teams, and adapt your approach based on varying technical standards and user expectations worldwide. This dynamic environment promotes strong teamwork and broadens your understanding of global IT operations.

What are the key skills and qualifications needed to thrive as a remote global service desk professional?

To thrive as a Remote Global Service Desk professional, you need strong troubleshooting abilities, technical knowledge of IT systems, and typically a background in information technology or relevant certifications such as CompTIA A+ or ITIL. Familiarity with ticketing systems like ServiceNow or Jira, remote desktop tools, and standard operating procedures is essential. Excellent communication, patience, and problem-solving skills help in effectively supporting users from diverse backgrounds and locations. These competencies are crucial for ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction in a remote environment.

What is the difference between Remote Global Service Desk vs Remote IT Support Specialist?

AspectRemote Global Service DeskRemote IT Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support CenterCompTIA A+, Microsoft Certified, Cisco CCNA
Work EnvironmentGlobal, multi-industry, corporate help desksCorporate, small business, or enterprise environments
Employer & IndustryLarge corporations, MSPs, multinational companiesIT service providers, tech companies, internal IT teams

The Remote Global Service Desk primarily handles support for multiple clients or global users, focusing on incident management and customer service across industries. In contrast, a Remote IT Support Specialist often provides technical support within a specific organization or for particular products. Both roles require similar certifications and involve remote work, but the scope and client base differ.

What are popular job titles related to Remote Global Service Desk jobs in Decatur, GA?

For Remote Global Service Desk jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Global Service Desk jobs in Decatur, GA look for?

The top searched job categories for Remote Global Service Desk jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Global Service Desk jobs?

Cities near Decatur, GA with the most Remote Global Service Desk job openings:

Remote Global Service Desk jobs near you
Infographic showing various Remote Global Service Desk job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,164 per year, or $19.8 per hour.

Global Learning & Knowledge Systems Administrator - ACS

Turner Construction

Atlanta, GA • On-site, Remote

Full-time

Re-posted 6 days ago

Turner Construction rating

7.5

Company rating: 7.5 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

27th of 80 rated construction

Job description

Location: Position can be performed from anyU.S. company office with opportunity for remote work.

Position Description: Responsible for administration and support of the organization's globalLearning Management System (LMS) and Knowledge Management platform acrossmultiple regions, including the United States, Spain, Germany, and Australia.Serves as the lead global system administrator and primary point of contact foroperating company administrators, ensuring both platforms are reliable,user-friendly, and aligned with global standards while supporting regionalneeds. The administrator will play a key role in enabling learning, knowledgesharing, and operational excellence by maintaining system integrity, organizingcontent, and supporting users across the enterprise.

Essential Duties & Key Responsibilities:

LMS Administration

  • Administer and maintain the global LMS, including user management, course setup, enrollments, and system configurations (Absorb LMS experience highly preferred)
  • Act as the lead global LMS administrator and primary point of contact for operating company LMS administrators
  • Manage and prioritize intake of requests from company administrators, including course creation, structural updates, reporting needs, and system enhancements
  • Establish and maintain intake processes, workflows, and service-level expectations for LMS support and changes
  • Upload, test, and maintain learning content (SCORM, xAPI, videos, documents)
  • Manage user roles, permissions, and access controls in alignment with global governance standards
  • Monitor system performance, troubleshoot issues, and coordinate with IT or vendors for resolution
  • Track training completion, certifications, and compliance requirements across regions
  • Validate data integrity and perform testing during and after migrations to ensure accuracy and functionality
  • Ensure standardization of LMS structure, naming conventions, and governance while accommodating regional or business-specific needs

Knowledge Management Administration

  • Administer and maintain the global knowledge management platform (e.g., SharePoint, Confluence, or similar)
  • Organize and manage knowledge repositories, including document libraries, templates, and best practices
  • Maintain taxonomy, tagging, and metadata standards to ensure efficient search and retrieval
  • Support and enforce content lifecycle management (creation, review, approval, publishing, archiving)
  • Promote knowledge sharing and reuse across operating companies
  • Validate data integrity and perform testing during platform updates or migrations
  • Ensure standardization of structure, naming conventions, and governance while supporting regional flexibility

Global Operations & Support

  • Support operating companies across multiple regions, ensuring consistent system use while accommodating local requirements (e.g., language, compliance)
  • Maintain data integrity across both platforms, including user records, content accuracy, and reporting
  • Generate and distribute reports and dashboards on learning outcomes, system usage, and knowledge engagement
  • Support integrations with enterprise systems (e.g., HRIS, SSO, collaboration tools)
  • Provide end-user support, training, and documentation for both systems
  • Support system upgrades, enhancements, and global rollouts
  • Ensure compliance with global data privacy regulations (e.g., GDPR) and internal IT/security policies
  • Provide onboarding, training, and change support to newly integrated operating companies and administrators

What Turner Construction employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Turner Construction logo

About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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